DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,052 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,052 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok over all you pay alot of money for a little convenience. Today took 35 minutes for my lunch to arrive which left me 15 minutes to eat. Other times your order is there in 15 minutes. Im done. Done wasting my money .”

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Posted 3 years ago

“Almost every time I order, I am missing items and the driver doesnt bother to check if everything is in the bag. I'm really fed up with the laziness of these drivers. I shouldn't have to ask for a credit on almost every order. Ridiculous.”

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Posted 3 years ago

“New age verification requires you to upload your ID even if you don't order alcohol. Not using Door Dash anymore.”

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Posted 3 years ago

“Don’t order much from DoorDash as I used to. If you have bad food wrong food or just anything you don’t like they will not post your reviews if it’s low. I’m guessing they’re protecting their restaurants and them selves. I’ve had lots of high reviews but my low reviews were always refused. Just remember with DoorDash what you get is what you get.”

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Posted 3 years ago

“Generally they are ok but their people are mostly lack of customer services skills. They don't listen and very rude guys. Once I talk to lady in the customer services and they like talking to robots sitting somewhere overseas. They need to train people about the core of customer services and teach their dashers to be more polite and customer focused”

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Posted 3 years ago

“Doordash is for people to get free food. DO NOT order from door dash... they employee the useless and unemployed people. @canyonrivergrill was super nice about @doordash blows ass!”

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Posted 3 years ago

“So Who is at fault here? I have ordered through ACTUAL Doordash many times and this is definitely not a normal experience. They usually do great, but since I can't figure out who is to blame I'm leaving a review for both: This is for both DoorDash and Chili's, each for their part. We had ordered from Chili's website which offers its delivery through Doordash. First of all, when we called to make sure the order went through and make sure we could add some sauces on the side (the option wasn't on the website) the young lady who answered was NOT thrilled with life, she hated her job and it came through the phone. Soon after we got a text from Doordash that our driver would be arriving with our food. The driver never showed and after two hours on the phone with Customer Service, we found out the driver said he left the food with security (Which isn't allowed and he didn't) and we never actually got our food. Doordash called Chili's to see if they would remake the food (and they would pay for it). Chili's still had 40 minutes before they closed and even though it was going to be paid by Doordash (as in Chili's would be paid for the previous order we made that didn't arrive and this new one, so they wouldn't be OUT any money) the manager and staff refused to remake our food. I think she said his name was Vic, but I'm not 100% on that because I didn't talk with him directly. This was a weeknight, so we're not talking about a slammed Saturday and we had ordered apps, so I'm not sure if they had already cleaned the kitchen and were ready to get off there or what, but despite having almost an hour to close, they refused to help correct the mistake. When we called Chili's, in the beginning after we realized we weren't getting our food, the same girl answered and was so rude. Basically, Chili's told us it was Doordashes fault because they were delivering and Doordash told us it was Chili's because we had ordered through the Chili's website. Sooooooooooo who is actually accountable??? Went the night without dinner and were highly disappointed in the management team or both organizations here. Doordash did refund our money, but no food and 2 hours of wasted time later...... unacceptable”

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Posted 3 years ago

“I ordered dinner for my son and myself, including a small drink for him and a medium drink for me. Not only did the dasher leave it at my door without knocking to let me know it was there, but both of the drinks were missing. When I contacted doordash, they refused to have the dasher pick up my drinks and bring them to me. The would only refund the order. I didn't want that and then the guy I talked to had the nerve to tell me that I was the best customer he had worked with today.”

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Posted 3 years ago

“I will have to say that I am very disappointed in this company on how they do their business at the end of the day. Just shut down already!”

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Posted 3 years ago

“Sioux Falls South Dakota. Absolutely the worst delivery service ever. What I hate is that the customer tips door dash before the food is delivered. It doesn’t take a brain surgeon to figure out that the delivery person knows this and doesn’t necessarily care about a reasonably rapid delivery.”

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Posted 3 years ago

“Due to the pandemic, I have been relying more on Door Dash's delivery service. I use DD because Grub Hub and Uber Eats have determined that Manchester, NJ is not an area they want to service. I was happy with DD but lately have had major issues with their service. I have had the wrong items delivered to me (I'm still waiting to see the refund on my credit card), and today, my order was routed to an Applebees that is 9.5 miles from me when my previous orders were routed to an Applebees that is 2.1 miles from me. I didn't get the order until 1:45 after I placed it and, needless to say, the food was COLD.”

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Posted 4 years ago

“You place an order and the time says 50 mind. When it's finally picked up, or they are getting another order. Now you have 1.5 hours of wait time to get cold soggy food.”

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Posted 4 years ago

“The website is PAINFULLY slow. The delivery service is mediocre.”

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Posted 4 years ago

“I've ordered from Door Dash several times. The drivers are great! It's the website we order from that is not working well and the company will do nothing about it. I've complained in emails to the home office about this same problem. I just spent another 2 hours making a big grocery order from a local grocery chain, HyVee, here in Iowa. It was about 44 items in the cart and added up to $145.00 before any fees added on. But when I clicked the "place order" button, the site directed me to sign in like with Facebook. This erases the entire cart order!! I had already signed in with my address, as usual, in the beginning. There is no other way to sign in before ordering. The company will not change this. Signing in AGAIN at the end of our order wipes out our entire order and starts us from scratch again. All our time going through the whole supermarket's groceries and ordering is wasted. I'm so tired of this! Right now I am crying. I needed those groceries and I don't drive.”

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Posted 4 years ago

“ASAP means nothing.,... don't believe the hype placed an order at 11:08 a.m. it is now 1:13 p.m. how is it ASAP...,.. you figure it out.”

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Posted 4 years ago

“I don't understand the point of providing delivery instructions when the dasher doesn't bother to read them. Delivery instructions are there for a reason - to provide the dasher with needed information and the customer with some piece of mind that they will get what they ordered, as they ordered it. Multiple times, I've left the same delivery instructions; so far not one dasher has followed them.”

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Posted 4 years ago

“The name doordash implies that they will bring it to your door, so far 50% (6) of the dashers this past 10 days has requested that we come to their car. I'm staying in a hotel, and paid extra for them to bring it to the room, as I incrementally increased the tip only a few brought it to the room. What's the order was complete, the door dash app would say your order has been brought to you per your instructions, which is incorrect. The dashers took the tip and were unwilling to actually bring it to the "door". Try making people earn the tip before you give it to them.. EPIC FAIL”

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Posted 4 years ago

“I used to have pretty decent experiences with Doordash. The drivers now pick up multiple orders (I don't blame the drivers for wanting to make more money) and sometimes my food is picked up from a restaurant and then sits in the driver's car for 30-40 minutes before being delivered. The food is always cold, soggy and gross. I complain and get some of my money back, but what I'd really like is an edible meal that I paid a lot of money for. I canceled my dashpass and rarely use them anymore.”

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Posted 4 years ago

“I’m impress about the milage and payments for Dasher’s, i will attach the picture of some insane delivery for doordash gave me”

DoorDash 2 star review on 17th July 2021

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Posted 4 years ago

“I have ordered DoorDash 3-4 times and the service is getting worst each time. The first time was great! My driver texted me to let me know my food was delivered. The next time was late but the driver was nice. The last two times, the driver didn't let me know the food was delivered, no utensils, even though it was requested, and no notification that the food was there so it was cold when I got it. I'm not using your service again. I will switch over to a service that is much better for the price!”

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Posted 4 years ago

DoorDash is rated 1.3 based on 24,052 reviews