DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,091 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extraordinarily good service. Quick and efficient. The delivery people look out for their customers. The range of restaurants, particularly high end and weekend brunch places, is amazing. Five stars.”

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Posted 9 years ago

“Compared to other delivery services I have used, Door Dash is my favorite. They are quick, provide updates on the status of delivery, and have never missed an order.”

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Posted 9 years ago

“This idea and company is great! A co-worker introduced me to the "App" and since then I have been using it.”

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Posted 9 years ago

“Fast service great quality”

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Posted 9 years ago

“Very fast wonderful service. The restaurant was on the other side of town and it was like I just ordered it. I will use them again.”

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Posted 9 years ago

“thumbs up!”

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Posted 10 years ago

“Came when they said, and food was good.”

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Posted 10 years ago

“Great fast service with amazing delivery people and a very organized & wonderful customer service team! As far as other food delivery apps, Doordash is my favorite!!”

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Posted 10 years ago

“Love DoorDash. The app is simple, and the range of restaurant options is impressive. I use it about once a week. The deliveries have always been on time, and the drivers are friendly.”

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Posted 10 years ago

“I love how easy it is, I just wish they could have an easier search button like I want a boba drink or a dessert. Just a place where I can type a description and they come up with best matches but other than that it's easy and I will continue to buy for my lunch breaks while im at work. Great app”

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Posted 10 years ago

“Door dash is great. It helps when you can't go out and get anything. And they are really fast”

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Posted 10 years ago

“Excellent service. Very professional and fast. Thank you, you guys are doing a great job.”

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Posted 10 years ago

“We have placed multiple orders through DoorDash and the service has been outstanding. Our food has arrived early every single time - it's quicker than ordering through the actual restaurant! DC has needed something like this. Thank you DoorDash!”

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Posted 10 years ago

“I don't know how I ever lived without door dash! I work late sometimes and having dinner ready and waiting from my favorite restaurants is the BEST! Today's my birthday and we decided to order breakfast in bed, love this service!!!!”

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Posted 10 years ago

“Best delivery service around! I have ordered several times from them and have never been disappointed. On several occasions my orders have arrived ahead of the schedule they gave me. Their drivers are always courteous, and I appreciate how each order has been accurate. I have had frustrating experiences with other delivery companies in the area, and will use Door Dash exclusively for all of my future delivery needs!”

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Posted 10 years ago

“Fast delivery of local restaurants to fill up my cravings.”

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Posted 10 years ago

“Food is good but usually cold by the time I get it, kind of a bummer it takes so long.”

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Posted 10 years ago

“Your drivers are always so friendly and professional!”

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Posted 10 years ago

“Door Dash has a great list of restaurants and their customer service is really great -- if there are any problems they address them immediately and are always nice to deal with. Very accommodating and I've been very impressed with them. I will say they do get a bit backed up during weekday lunch hours -- best service is at nights and afternoons”

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Posted 10 years ago

“Awesome service, and quick! Such a great app!”

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Posted 10 years ago

DoorDash is rated 1.3 based on 24,091 reviews