DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,091 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love using door dash to get all of my favorite restaurants if I'm pressed for time and can't pick something up. It's also good if I'm having lazy night in!”

Helpful Report

Posted 10 years ago

“Fast, convenient, and reliable with great selection. Love it!”

Helpful Report

Posted 10 years ago

“So convenient! Just wish there were more opportunities to have a chance to earn free shipping. Maybe after every 5 orders get a free order... That would be an awesome incentive. Otherwise, great large restaurant selections and so helpful for a busy lifestyle!”

Helpful Report

Posted 10 years ago

“Love that the delivery people have a great attitude. I love that with the instructions that I provided about my location (how to use the keypad so I can buzz them in, and where my apartment is located) they come all the way to my door instead of me having to meet them out front. I love the notifications I get (that they're on their way, to the tip already included). As a UX designer, this makes my heart happy. Thanks for the great service, and keep it up!”

Helpful Report

Posted 10 years ago

“We love doordash and can't say enough good things about it. With three kids and after-school sports until late at night, it is not always possible to cook dinner. Doordash has a huge selection of restaurants from which to choose and continues to add even more. The drivers are always polite and on time and their communication through text messages makes it easy to know when to expect our food. I especially love having the option of ordering in advance for a specific delivery time. Thank you!”

Helpful Report

Posted 10 years ago

“Each of the delivery staff members are courtesy, friendly and timely. I like the application and ease of ordering; this is my primary delivery app as the 3 others just don't seem to execute as well or provide the variety of local restaurants.”

Helpful Report

Posted 10 years ago

“Quick service and I love the updates I get for my order.”

Helpful Report

Posted 10 years ago

“The drivers are really good on there timing for delivery. Sometimes even earlyier the time given. Hope you guys expand to other cities and areas in California”

Helpful Report

Posted 10 years ago

“It was so fast! I was able to get dinner from a restaurant that doesn't deliver and it was still super hot even though it's across the city. Great service!”

Helpful Report

Posted 10 years ago

“so far most every delivery has been awesome, ontime and correct. one suggestion might be some sort of heat pack for delivery folks to keep their food in (if they dont arlready have)”

Helpful Report

Posted 10 years ago

“I love this place! Quick and easy. I also love the updates. I would recommend this app to anyone. Thank you!!!”

Helpful Report

Posted 10 years ago

“Pleasantly surprised. Food is hotter then when we pick up to go. All has been great. The fish market potatos have been overly microwaved. Fish market does not include bread on our deliveries either. Nothing to do w door dash. Love it. Doing it as a business owner from my company as well. Life changing. Very happy.”

Helpful Report

Posted 10 years ago

“I've used Doordash a handful of times. All of my orders have been delivered well ahead of time and the drivers are always beyond friendly! I will definitely continue to order from Doordash and will encourage my friends to do the same!”

Helpful Report

Posted 10 years ago

“DoorDash has been a life saver for us since having our first child. It's always on time, very easy to use, and if something is wrong the customer service is amazing. We haven't had a bad experience. Our friends in other areas are impatiently waiting for availability. :)”

Helpful Report

Posted 10 years ago

“Absolutely love the app and service”

Helpful Report

Posted 10 years ago

“Everything is pretty much great. Sometimes utensils/napkins are missing and I got my order wrong once. Small things to complain about but the convenience of the service makes up for most of the small mishaps.”

Helpful Report

Posted 10 years ago

“God Bless Doordash”

Helpful Report

Posted 10 years ago

“When my daughter first told me about DoorDash, I couldn't believe it. It is brilliant. Service was great and I was most impressed that my food was hot when it arrived. We used it to order In and Out. I would definitely use this service again.”

Helpful Report

Posted 10 years ago

“Drivers are great, and the food comes warm or cold depending on what you ordered, just exactly how it is supposed to be!”

Helpful Report

Posted 10 years ago

“So much more reliable than the competition.”

Helpful Report

Posted 10 years ago

DoorDash is rated 1.3 based on 24,091 reviews