DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,692 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,692 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There's always delivery issues and they will give you a little credit to your account but it will not cover re-delivery or cost to even order it to begin with.”

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Posted 2 years ago

“Had had 2 delivery with DoorDash. Both time the food was not delivered and I had to report it to Red Lobster and Outlook. I had to request my money back which took about 10 days. Both amount where high and this is very bad customer service. I do understand not every driver does speak English, but it was very hard to get someone from DoorDash on the phone. I will not use them again.”

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Posted 2 years ago

“If I could, I would give ZERO stars . Twice my items didn’t get delivered, drivers cancelled my orders for some odd reasons. They are rude and nasty… their mediocrity is astonishing.. will never use them again…”

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Posted 2 years ago

“I purchased a Doordash gift card for my son for Christmas and when he went to use it, he was told that it was invalid. After contacting customer service 4 times and being promised that they would rectify and get back to me, I still have a worthless gift card. A terrible customer experience. As if the fees aren't ridiculous enough, now they have grabbed another $25 from me.”

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Posted 2 years ago

“I ordered a white castle cravebox ,I then turned around and canceled my order because it came up to 48 sumthang, that was too much that was almost 50 bucks ,do you know they said they can't refund my money because of some type of policy ,so I didn't get no food or my money back I will not be using doordash ever taking people money”

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Posted 2 years ago

“I had two unauthorized charges on my card and it wasn't resolved because I feel that door dash avoids having human customer service to get away with rip offs”

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Posted 2 years ago

“The driver not only didn't deliver my food to me they left at an entirely different hotel all together. $25 including $3.50 tip and all dumb dash says is "Oh Well "”

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Posted 2 years ago

“I ordered 4 items with a 20% tip. Two items were not delivered, but I was charged for them. When I asked for them to be delivered I was told they couldn't do a second delivery for one order and they refunded the cost of the items, but kept the tip. I will never use Doordash again. Terrible service!”

Helpful Report

Posted 2 years ago

“It’s unfortunate I can’t give DoorDash negative reviews. We have cancelled our account with them and now use GrubHub or Uber Eats. We have spent major $ with DoorDash because I travel for work and eat in my hotel room a lot of the time. However, I placed an order for a family member in the hospital and the DoorDash driver decided to just leave it in a random room and refused to answer myself or my family members who were at the hospital. Because of this, DoorDash had to deliver the food with a second driver (who somehow got it right!). After this incident DoorDash made me sign for any order placed. Like I’m some sort of criminal? It’s easier to deal with companies who don’t treat an issue within their organization as something the person who ordered the food did wrong. It’s insulting. Why would I do business with a company like this? Maybe, just maybe, you should have YOUR delivery drivers snap a picture when it’s delivered, like any other delivery business?? Just a thought. Either way, we will NEVER do business with this company again.”

Helpful Report

Posted 2 years ago

“I ordered groceries and they never arrived. The driver, who doesn’t speak English or respond to texts or calls, returned our order for unknown reasons. DoorDash customer service gave me the run around and provided some of the worst customer service I’ve ever experienced. They do nothing for customer retention. Horrible!!!! Don’t use them!!!!!”

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Posted 2 years ago

“Would not even give them a one star. This company needs to go away. They accept employees that steal other's Identity and will to nothing to assist. There is no one in the United States to talk with as they are in China and the Philippines. This company is making China even richer. Stop using them!!!!!!!!!!!!!!!”

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Posted 2 years ago

“multiple times i have ordered from door dash and multiple times they have FAILED to deliver items. i don't understand how...how hard is it to go from point a to point b. thats the only job required and they can't get it right. if you can't do that then how do you still have a job??? its literally the only thing you do. go from here to there and you still manage to fail at it.”

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Posted 2 years ago

“I call it fraud when Door Dash signs you up for monthly services you don't ask for. This happened twice when I ordered something and was signed up for a $9.99 monthly charge. I of course did not catch this charge on my credit card so both times lost money. They would not refund. The service is good, but stealing money is not!!!”

Helpful Report

Posted 2 years ago

“My order was delivered to a different address than the address listed on my account. I contacted DoorDash customer support 4 separate times and each time I was denied a refund or even just that the item I ordered just be delivered. The photo the dasher left of the package at a front door is not my front door and even on the app the gps shows the package was left blocks from my home. I’m a disabled war veteran and I’m on a fixed income. I’m he way I’ve been treated hby these customer service workers and how little value my income has to them has made me decide to seek legal counsel. I plan on putting everything I have into gathering others that this has happened to and forming a class action lawsuit. I’m appalled at how they’ve treated me.”

DoorDash 1 star review on 4th March 2024

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Posted 2 years ago

“If i cold give them 0 stars i would . I got nass deactivated after 4 years . And I'm glad cause driving all three shifts for 150 sucks and thats a good day . Thank you for deactovating me lol . And screw you door dash .”

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Posted 2 years ago

“Ange in Nanaimo is an awesome delivery person. She is always very polite, and keeps you informed about your order. 5*”

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Posted 2 years ago

“I had a DoorDash account that I wasn't aware had been suspended. On Feb 2, 2023, I underwent major surgery, during which friends and family provided food and gift cards for my recovery. One of these was a DoorDash gift card worth $80.00. After adding the $80.00 gift card to my DoorDash account and attempting to place an order, I received a message stating that my account wasn't active. Upon calling customer service, I was informed that my account had been deactivated due to fraud. Despite numerous discussions, I was unable to obtain a refund or have the credits transferred back to the issuer's account. DoorDash deactivated my account and retained the $80.00 gift card credits. What measures are in place to prevent such actions in the future, and why does DoorDash retain funds from deactivated accounts?”

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Posted 2 years ago

“• today • Reviewed on Never delivered, this rating is not for the food because i never received it. I specifically asked the dasher to hand it to me because i had issues with leave it at my door in the past. They called me saying they couldnt find me. I told them in the delivery instructions and over the phone where i was. Suddenly it was marked as complete and No food. I reported it and doordash immediately declined the refund. I called and they said they would escalate it even though it was already declined. No i have to wait for 24 hours until they decline it again. Doordash is a bunch of thieves. They stole my money here. NEVER USE THEM!!!!!”

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Posted 2 years ago

“I'm always getting disappointed with doordash. Every single time I doordash something is always missing. I continue to go through this because I'm busy and always tired and my family has to eat.”

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Posted 2 years ago

“I order a burger and fries, I got the food and the burger was cold and the fries were cold and shriveled up. This food was beyond saving and was tossed in the trash. Customer service offered a third of my money back to my card or Door dash credit. LOL as if I want credit. Give me my partial return and hit bricks! There are plenty of other services.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,692 reviews