DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,486 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 16th February 2026

2313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Chinese food from Mandrin house thru DoorDash. First the driver sent message he could not find the house.Then said he went to another address and the people told him it was the wrong address. Next I receive a message my order was delivered . Unfortunately it was not! I tried to tell DoorDash what happened and they just gave me the run around and then denied returning my money the next day. My advice is if you have to use DoorDash Good Luck.”

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Posted 9 months ago

“I ordered dinner and the driver made additional stops on the way. When my meal got here it was cold and mushy. Disgusting. I will never use door dash again and I will pass on the word.”

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Posted 9 months ago

“When our food arrived there were two out of 5 items missing items missing. We requested that the missing items be delivered. The second delivery was missing one of the two items. This is the reason I had stopped using Door Dash. The second chance didn’t go very well. There won’t be a third chance.”

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Posted 9 months ago

“Lost £100k saved by Supreme assets recovery AT G mail .com”

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Posted 9 months ago

“So I ordered and the dasher clearly can't read. Said hand it to me at the red building. They took it to the white building and "left it a the east door" because they couldn't find me. When I talked to them on the phone they said they didn't read the directions. Called customer service to get a refund since it was clearly the driver's fault. Nope! Got a partial credits refund. Total BS!”

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Posted 9 months ago

“I have not used door dash in about 7 months. Last year I ordered multiple times and ALWAYS had issues Here is a summation from last September The driver was late, disheveled and smelled like marijuana. So I gave up on door dash Tried them again today….shame on me. Restaurant confirmed the driver picked up food “40 minutes ago”. He no shows. After cancelling the order with door dash and the restaurant through menu fi or something the driver pulls into drive way like 1 hour and 55 minutes after the restaurant said he left!! NEVER AGAIN IF I LIVE TO BE 100!!”

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Posted 9 months ago

“The app is trash. Customer service is even worse. Save yourself the headaches.”

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Posted 9 months ago

“The app is trash. Customer service is even worse. Save yourself the headaches.”

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Posted 9 months ago

“The app is trash. Customer service is even worse. Save yourself the headaches.”

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Posted 9 months ago

“My dasher delivered my pizza in a wrong address and called me to let me know he made this mistake and when he went there to try to get my order back, the person had eaten a slice. This ruined my Mother’s Day lunch and I was refunded with a value amount inferior to the amount I had to pay for another order. Disappointed!!”

Helpful Report

Posted 9 months ago

“I placed an order for an orchid, which was cancelled right at the time it should have been delivered by. I asked for a refund and was given it but then about an hour later I received a text that my order for a dozen roses was received. I did not place this order and immediately cancelled and tried customer service. They were more than happy to ensure the order was cancelled but refused to refund the money from the fraudulent order. I have not had any abnormal or concerning logins and therefore the only answer is this was initiated by DoorDash without my consent and then they refused to refund me. I would use them with caution and make sure you watch your account and bank activity.”

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Posted 9 months ago

“Doordash totally sucks!!! I ordered bagels for Mothers Day and they cancelled AFTER the delivery time! Now I have mothing for mothers day brunch!!! The absolutely worst!!!!!”

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Posted 9 months ago

“I had some flowers delivered and they were appalling and refused a refund and had to get a review”

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Posted 9 months ago

“Monkeys with no brain in third world call center with broken ai”

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Posted 9 months ago

“It was on time and hot. I tipped on line and an additional tip upon delivery. I called Midtown Shangri-La about a missing item. They said it was placed in the bag with the rest of my order. Between the restaurant and the delivery, my item went missing. SMDH”

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Posted 9 months ago

“thank you Sophia”

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Posted 9 months ago

“The treatment and resolution of problems with the dashers was really bad. a shame”

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Posted 9 months ago

“I ordered a burger and fries from a place across town. Got an ETA of 40 minutes. Which stretched to an hour. Then to an hour and a half. With no evidence that the “assigned driver” was doing anything. So I started contacting customer service. Who said that the new ETA was 2 hours and that if it didn’t come by then, I could call back for a refund. By almost 2 hours, there was no evidence that the burger was even picked up. I contacted customer service and eventually got a refund. But we wasted two hours and still did not have dinner. Like, what kind of company is this?!?! They suck. Never using them again.”

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Posted 9 months ago

“Thieves. Period. I just paid $15 for melted ice cream.”

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Posted 9 months ago

“Sick of seeing the 18-20 minute delivery time get jacked up to 45 minutes or longer because of the batch routing, and seeing the dashers LITERALLY DRIVE PAST MY HOUSE to deliver other orders first with my food getting colder and colder in their back seat. Customer service is functionally illiterate and thinks a $5 credit solves all issues.”

Helpful Report

Posted 9 months ago

DoorDash is rated 1.3 based on 24,486 reviews