DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,384 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,384 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed a #$60.00 order through DoorDash in Florida and the dasher or the delivery never arrived. I attempted to contact the dasher through phone calls and texts and there was no response. I also told customer service about the situation they were not willing to assist me at all. My advice is not to use DoorDash. It’s better to go get your food yourself.”

Helpful Report

Posted 7 months ago

“Even though it says 0 dollar delivery fee, there's still a delivery fee. Same with Uber eats. Everything is way too expensive. Same with every other app. Grubhub is the only app where they don't bs you.”

Helpful Report

Posted 7 months ago

“If I could give zero starts I would. First and last time ever using. I was charged $40 for an order I never received. Was denied a refund. I will be reporting fraud to my bank.”

Helpful Report

Posted 7 months ago

“As a driver I will say that this company does not care about those who drive for them. The delivery side of this experience is so inconsistent. There are days when I am out delivering for 10 plus hours and even with a high rating, still don’t make as much as I should for the time spent driving around. I am quick and efficient, but there are those who do not tip, and the driver will always know when people don’t tip, because after awhile, you can gauge wether someone has tipped or not. There is a bunch of wear and tear on your vehicle, and no kickbacks. If you sign up to be paid through there system, you may earn a little back on gas, but even then it’s not much. If you have not reached 100 deliveries in a months time, you have to schedule your time to make deliveries, which is a pain, especially if you’re only dashing as a side thing. There are dead periods when in an hour you may only receive a $6 dollar order, while you wait for anymore to come through. Now, what I will say is that when the pay by the hour is “activated” and “available,” there is a more consistent flow of orders and pay. But that option is not always available and there is no telling when it is. And WHEN it is, it’s always for a limited time. The consistency of pay is so cringe, it makes one wonder why they keep driving for door dash. There are times when it pays well, but lately it seems less and less.”

Helpful Report

Posted 7 months ago

“Worse plateform ever. Customer service on multiple attempts did not refund me my money for a meal gone bad. Just sad and so frustrating.”

Helpful Report

Posted 7 months ago

“If I could give zero stars, I absolutely would because that's what they deserve. It took almost an hour and a half for door dash to realize that my order was "mistakenly taken by another dasher", even though I reached out multiple times during that almost hour and a half to try to figure out where my order was. It's ridiculous that 6 separate dashers failed to inquire as to where the order was and why they weren't able to pick it up when it absolutely should have been ready. And their customer service reps are absolutely useless. The fact that I had to suggest to them that maybe someone should look into where the order was to try to find answers is unacceptable. I've used door dash for years, but I've had it.”

Helpful Report

Posted 7 months ago

“Very bad experience, order delayed 1 hr and the driver can't speak English so wasn't able to communicate well, he got lost however, my place is 5 min away from the store! And when I called the customer service she was so rude and hanged up on me!”

Helpful Report

Posted 7 months ago

“They take your money with out convent this company is a fraud”

Helpful Report

Posted 7 months ago

“First time I used DoorDash - Tonisha supposedly delivered my order, but I never received it. Customer Service said they can't refund my money due to my past history. What History? It's my first order AND MY LAST!!!!!”

Helpful Report

Posted 7 months ago

“Door dash does not deserve even 1 star. I have been a faithful customer and I have never experienced the quality of service i have today. My order was cancelled and even though they received payment right away they tell me it will take 5-7 days for a refund through my cash app. After asking to speak to a manager they rep asked why I then told him that I am not satisfied with his response. I then asked another 4x and the report hung up on me. I WILL NEVER ORDER FROM DOOR DASH AGAIN. YOU LOST A GOOD CUSTOMER. BYE BYE.”

Helpful Report

Posted 7 months ago

“I am extremely dissatisfied with a recent DoorDash order. The driver failed to deliver my pizza to the correct address, leaving it somewhere far from my location. Furthermore, the driver was unreachable, as they did not answer my four phone calls. Despite reporting that I never received my order, DoorDash refused to issue a refund. This lack of resolution and accountability is unacceptable and suggests a disregard for customer service and retention."”

Helpful Report

Posted 7 months ago

“My account got locked out for no reason. I tried calling them and they won’t tell me anything. I’ve tried every troubleshooting and nothing works.”

Helpful Report

Posted 7 months ago

“I was a dasher with stellar ratings. My account was deactivated for a legal matter while it was in progress, meaning it was in court. The outcome was dismissal, I submitted my dasher account for review and nothing was done on Door Dash’s end. My account is still deactivated. I tried yet again to see what was going on. Their support team is all outsourced to other countries which makes communication difficult. In the end the CSR hung up on me. Now I am questioning whether I even want to bother with them if this is how they are.”

Helpful Report

Posted 7 months ago

“I just had a conversation with a door dash driver and I asked if they received the tips that we would add to the order and he said no they don't so I handed him money for his tip because if they don't receive tips then door dash is sad for that. That's wear and tear on their vehicle and let's not forget about the gas that's needed. Step up and take care of these employees that are making YOU money”

Helpful Report

Posted 7 months ago

“The people you hire cannot read English. I left specific instructions and they cannot read English. Hire more people that can read English! This is the 10th time people cannot read my instructions!”

Helpful Report

Posted 7 months ago

“First time using door dash and will never use again! Only part of my order was delivered and door dash would not rectify or compensate for their mistake. I'll stick with Uber eats!”

Helpful Report

Posted 7 months ago

“I've been a Doordash customer since 2019. Recently we ordered thru a local area business thru Doordash. The order was so late (over 35 minutes from original promised time) and the order had not even been picked up after the last updated time. At the earliest, the delivery would have been over an hour late. Our friends had to leave so we cancelled the order due to how late it was. Now Doordash is refusing to refund the charges. Doordash account has been cancelled and will no longer use their services. Be careful when working with them, they are not customer friendly.”

Helpful Report

Posted 7 months ago

“Dor dasher Tijina W , broke azz stealing ppl 's food ....!!!!! If y'all see her name cancel ❌ order”

Helpful Report

Posted 7 months ago

“I ordered burger King thru doordash but never received my food. I was on the phone with the dasher & could see him down the hill trying to give him directions to me but he would not listen to me & wanted me to walk down to him! I'm 71 years old & wasn't able to do that plus it's a delivery service not a walk to get your order service. He told me my order was canceled & hung up on me. But he completed the delivery on his app like he delivered it so I was charged. I called doordash to complain & get my money back but they refused to refund my money! I asked for a supervisor & was told they would call me within 24 hours. That did not happen either. So I had to stop payment on the charge. This company sucks! DO NOT USE THEM. I had to reorder from Uber Eats to get some food.”

Helpful Report

Posted 7 months ago

“I placed an order. I called to cancel my order and was told I could cancel it but would not receive a refund. I told the agent not to cancel my order if I wasn’t getting a refund. He canceled my order. When I called back they told me I would not get a refund. So $34 for food I didn’t get. I would not recommend Door Dash. They are crooks.”

Helpful Report

Posted 7 months ago

DoorDash is rated 1.3 based on 24,384 reviews