DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,384 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,384 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver left the wrong order I received someone else’s order from petsmart tried leaving a text to the driver 3 times never received a text back I spoke to customer service and they were going to send another order from petsmart then I got a text telling me my order was canceled I’m out the tip for the delivery and no order I have had other orders delivered from petsmart with no problems I will not use door dash again I will pick up my order in the store from now on”

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Posted 7 months ago

“DoorDash is not as good as Uber. Delivery problems, can't find location, not willing to hand it to me etc...”

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Posted 7 months ago

“It's always food missing or an inconvenience process with this company.”

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Posted 7 months ago

“Horrible. Almost never have anything I order from the app in store, and I seem to always be apart of a double order. Ie cold food..”

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Posted 7 months ago

“I'm a dasher and as a dasher we don't get paid well. Sometimes it's 5 bucks for 11 miles. Also every week they ask you to verify who u are and jump through hoops just so u can dash again. Lastly, if we reject an offer we get punished and then get less dashes. Personally I hate working for this company.”

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Posted 7 months ago

“Not always do you get good service.”

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Posted 7 months ago

“So fed up with the customer service. They issue you a half refund but that takes three days to process. Now, I don't have enough food and cannot leave to get more. It's ridiculous! I'm done with door dash because I'm tired of paying all those fees in addition to a tip yet they can never seem to give what I paid for.”

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Posted 7 months ago

“I have stop giving tip because none of the delivery drivers say thank you after I tip them and normally my tip range between $3-$10. I hope the delivery drivers see this if not, no tip for a foreseeable future.”

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Posted 7 months ago

“Worst customer service. I ordered something from Lowe’s, but I returned, sent receipts to DoorDash and was told refund will be in 7 business days, now turned to 14 business days, only to be told today that I should wait for more business days. If I could give a minus minus I would. Extremely frustrating and to make matters worse the customer service they keep you on hold from long only to say wait for 7 business days 😡😡😡😡😡”

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Posted 7 months ago

“I was overcharged; the item, priced at $7.99, was billed at $12.65. I submitted photographic evidence and received a $5.00 credit, leaving an overcharge of $4.66.”

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Posted 7 months ago

“This company is absolutely terrible to work with. My driver did not communicate with me - I tried to call and tried to text. To no avail. I had updated the delivery instructions before they even picked up item. Still a no delivery. I called customer service. They couldn't get in touch with driver. Now, I am out $50 with nothing to show. Very unprofessional. Will not help in any way other to say that they are sorry.”

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Posted 7 months ago

“Didn’t receive what I ordered. Impossible to get it fixed. Done with doordash”

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Posted 7 months ago

“I wish to give 0 …but not an option!DoorDash driver placed my food on the ground outside of the wrong address!I was told I would be receiving a refund…!This is not the first time this has happened and I will no longer order delivery from restaurants that use DoorDash for deliveries.There also always seem to be missing items from your order when you receive it!”

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Posted 7 months ago

“Horrible customer service! Food always cold or soggy when it gets to you. Always cancelling orders. Just awful! I don’t recommend”

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Posted 7 months ago

“The door dash guy was yelling obscene words. Just because some one asked him who the delivery was for yesterday. In Shawnee Ok. He was yelling the f word a lot. He drives a grey car people shaggy beard looked dirty looking. I was going to my car I witnessed this.”

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Posted 7 months ago

“I'm a dasher in Tampa, FL. For no reason at all, Doordash has locked my account, no heads up, no explanation, just locked my account, and I do not dash often......this makes no sense”

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Posted 7 months ago

“Doordash lets you order from restaurants that aren't even open. The order will just sit in the "waiting for confirmation" status indefinitely, yet they will charge you. Once you cancel the order, they will deny your refund as it "doesn't meet their policy." If you're still dissatisfied, support will offer to pass your case on to a "specialized team" who will supposedly get back to you within 1 hour. They will never get back to you. I will do my very best never, ever to use Doordash again. Zero stars.”

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Posted 7 months ago

“Horrible!!! Paid extra to have my food delivered in 74 - 80 minutes, 2 hours later I finally received it!!!! The food tastes warm like it has been sitting out for,a while!!!! I am so disappointed in the service!!!! Doordash, you are horrible!!!! NEVER AGAIN!!!!”

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Posted 7 months ago

“Horrible customer service. Your food will arrive hours late and very often cold. I have literally waited hours. Do NOT order if your lunch break is timed. They post an arrival time, show it as if it’s “on time,” but pay attention as the actual arrival time will keep changing. If you cancel you lose your money, even if they cancel and you receive an exact refund, now you have to start over and reorder lunch. Most drivers don’t follow delivery instructions.”

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Posted 7 months ago

“Usless company”

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Posted 7 months ago

DoorDash is rated 1.3 based on 24,384 reviews