DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,829 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,829 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0 out of 1 I don’t recommend! I order a remote that doesn’t work and need to simply exchange it and they are denying it and Best Buy won’t do a simple exchange so now I’m assed out of $40.00!!! I will never use door dash again”

Helpful Report

Posted 2 years ago

“Got here fast and hot however dasher just dumped it all outside my door and didn’t even knock so I knew it was there. Didn’t find out till I got worried and checked the tracking and went and looked outside my door. Not cool! I am reluctant to use door dash again.”

Helpful Report

Posted 2 years ago

“When you sign in with there per hour rate they always change per offer. It is deceptive so you take lower pay offers. Now you can go beyond 90 percent completion rate so you have to wait at pickup no matter how long or unorganized the location is.”

Helpful Report

Posted 2 years ago

“I’ve been waiting 2 hours for my frickin pizza just to hear that it got in another direction.Like my kids and I haven’t ate nothing since breakfast and have been out all day.And now I have to wait 30 minutes because that’s how far they are.Like DoorDash need to get their gps right and make sure it sent to the right address.”

Helpful Report

Posted 2 years ago

“Ordered seafood boil 4 times canceled. F Minnesota restaurants( crafty crabs) short service and horrible food. Don’t be on DoorDash if you can’t fulfill the Danm order after 3 hours. Zero stars DD. I’m out!”

Helpful Report

Posted 2 years ago

“I was charged for $110 worth of food that never arrived and the refund was not approved after multiple appeals. I will never use door dash again and recommend deleting your app. This was only my 2nd time using the app. I received someone else's order and paid $110 for $20 worth of someone elses food. When I requested to speak to a supervisor I was informed that my only option is to speak with my bank and see if they would refund me and then doordash disconnected my call. I attached the picture of my order through the app and then the receipt of what I received. I ordered 4 burgers, received one vegan burger and was denied a refund.”

DoorDash 1 star review on 2nd March 2024

Helpful Report

Posted 2 years ago

“First instance: My car was being repaired so I used DD to pickup an order for shipping for my small business. The DD driver stole the order. (admitted to doing so) 2 weeks ago, we ordered a pizza. $37 total. Driver was instructed to leave at door and did so except at the wrong home. She texted a pic. Told her it wasn't my house. She accused me of lying about the address. Told her I can prove where i live and she didnt' leave it at my house. She then accused me of taking the pizza inside and lying about not getting it. Finally admitted she left it at the wrong house (townhouses) but couldn't recall which home she left it at. Said it wasn't her fault, she had done her job. Told me (and I quote), "I mean, you can just go outside and walk around until you find it". Actually, I wasn't able to. I am treating for colon cancer and have cold sensitivity from chemo. My wife wasn't home to go out and she shoudln't have to wander around a development looking for food in the dark anyway. I told driver this. Driver said she was too far away to return to look. It had been 10 minutes since she delivered. DD"s rules say the driver must return within 30 minutes of delivery to retrieve the food. She refused to do so. Contacted DD immediately. They refused to contact the driver. Said they'd 'review my case and determine the outcome. Got an email a short time later. DD REFUSED to refund my money. I fired off another email and got on a live chat with customer service and asked for a supervisor. Was told one would call. No one ever did. Took 24 hours to hear back and was told I'd be refunded via CREDITS in my account. I did not want credits, I wanted my $ back. Had to contact the CEO's office. Got the $ refunded and was told they put $25 in my DD account for the trouble. They never did. No punishment for their driver who accused me of lying/stealing, refused to do her job and told me to go out walk around and find the food myself. Disgusting company. I closed my DD account. DD could care less about customers.”

Helpful Report

Posted 2 years ago

“I ordered food and it was delivered to the wrong address. I contacted doordash multiple times to let them know. I even spoke to the person delivering my food. She told me she received the wrong address. She could not back in her phone to find that address. My food was never found but it was delivered. I never received my food. Doordash was made aware. I was eligible for a refund due to their policy. What policy? I was told this would be sent to be appealed and I would be notified in 24 hours. I never received notification. I will not be using door dash in the future nor recommending it. Very poor customer service!!!”

Helpful Report

Posted 2 years ago

“Received an order today from McDonalds and two of the sandwiches were missing - just not in bag at all. Worst customer service experience I have ever had to deal with! And I was in customer service for 30 years!!! If you have ANY type of issue with your order, agents make you wait an hour for resolution then send an email denying refund no matter what the problem is. I even called the number to speak to someone and was hung up on my two customer service agents! I finally spoke to a third one and asked for a manager in order to get ANY type of help., but she even tried to sell me on the restaurants giving them problems saying the Dashers are stealing food out of bags! How is that the customer's problem?!? And why is the customer being penallized for it?!? Pathetic! I have NEVER had an issue with a Dasher themselves with one exception (whole food order smelled and tasted like weed - couldn't have my child eat that!) I ended up cancelling my subscription because of the awful treatment!”

Helpful Report

Posted 2 years ago

“Absolutely terrible I recommend to never use door dash Uber eats is way better I was locked out of my account because I accidentally ordered to my previous address after moving. At the time I had been using the dasher app to make a little extra money while I was looking for a new job and when I was locked out and tried to contact customer service I was transferred 2 times, was put on hold for 25 minutes, and when I called back and asked for a supervisor I was told I’d have to wait 2 hours. Absolutely ridiculous I still have over $50 sitting in my dasher account that I’m not able to get thankyou door dash. Dasher or ordering off the app is a hassle and customer service will barely help cause they don’t know what they themselves are doing”

Helpful Report

Posted 2 years ago

“Dashers steal ppl food then they want give u your whole refund then when you receive someone else order and show them the receipt and food picture they will deny for a refund I AM DONE WITH DOORDASH AND I BEEN A LOYAL CUSTOMER STILL AFTER THE FACT DASHER DO BETTER ESPECIALLY WITH THESE DELIVERY DRIVER THEY BE STEALING”

Helpful Report

Posted 2 years ago

“I don’t often leave reviews but this is unreal I ordered food and someone name Peyton picked it up and took it and canceled an never gave me my food and when I called customer service they left me on silent hold. This lady took my 5 year old kid food and they won’t refund my money. If anyone knows what I can do or help me pass on the word of be aware of doordash. This is really disgusting”

Helpful Report

Posted 2 years ago

“This company seriously sucks. My orders arrive incomplete half the time. I don’t know if the drivers are incompetent or hungry. I just deleted their app on my phone. I suggest you do the same.”

Helpful Report

Posted 2 years ago

“A script was ready at Walgreens. I opted for the delivery option. First it said it would delivered by 7pm. At 7:20, I called Walgreens and they said you never picked it up. They called you to follow up. You said it dropped out of the system but you put it back in and it would be delivered by 8:30pm. It was never picked up. This was medicine for my handicapped daughter. I wouldn’t have had time to get her in the van and get there by 9. So I had to leave her at home. She’s an adult but cannot open the front door by herself in case of an emergency. So you forced me to take a risk to go get her medicine that you said would be delivered. I will never use DoorDash again.”

Helpful Report

Posted 2 years ago

“The delivery guy stole my food! He can to the door suspiciously without my order said he was going to get it out of the car and jump in and told his friend to pull off. I have to wait 3 business for my refund of being double charged compared to the restaurant!”

Helpful Report

Posted 2 years ago

“They cause my order to be messed up, we went to pick it up and the restaurant canceled it due to an error with Doordash website. Doordash accused me of canceling the order so they billed my credit card on file, although I paid with a gift card, so now I'm double billed for an order I did not receive. After MUCH back and forth with them over the phone, chat and email, they did refund my credit card but would not refund my $50 gift card, so I am out of a $50 gift card, never received anything, and they got tired of me asking for my $50 gift card to be refunded to me so they just deactivated my account.”

Helpful Report

Posted 2 years ago

“This is about the only delivery service where I live, and their terrible system won't let me order. I need to update the card on file with them and their system refuses to let me do that. They claim my bank is refusing it, but I have checked with my bank and there is no record of an inquiry from their system. They obviouosly have a glitch in their system they refuse to fix.”

Helpful Report

Posted 2 years ago

“We stayed in Cape Coral and wanted to make our first order with DoorDash. Order has arrived and a photo was taken of the order being in front of our door - but once we wanted to collect it there were no bags. We called the support and they said they’ll decid. They literally said since it was our first order they won’t reimburse. Our order was $100 bucks. This is outrageous. We should have checked the tanking before made our purchase. We moved to the US from Europe and since I work in Tech and we were always referring to DoorDash as a huge success story I can tell it’s the most disrespectful and scammy delivery service that doesn’t care about their customers not building a trust. So never ever again DoorDash!”

Helpful Report

Posted 2 years ago

“Door Dash screws up 90% of my orders. They are apathetic and don’t care. If Grubhub had any brains they would expand their restaurants. Stay away from DoorDash At all costs. They care nothing about you. If you want your orders accurate then use Grub Hub. I hope that Grub Hub is ready this because they are missing out on tens of thousands of dollars.”

Helpful Report

Posted 2 years ago

“Placed an order and never received my order after one hour, and I was told that a refund would be processed in 10 to 12 business days which is absurd”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,829 reviews