DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,788 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,788 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 21st June 2025

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DoorDash 1 star review on 20th June 2025

2286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use DoorDash but I am also a driver. Most people do not understand that the drivers do not get paid hourly and are using their own vehicle, time, and gas to deliver. If there is a delivery fee from a restaurant it’s not anything we get paid. We get a base pay of $3 or less for each order. We go and wait in restaurants and drive through lines to retrieve your order. Then we wait in traffic to drive to the customer. Most of the time the bag is sealed for the customers assurance. The tip is what we make for the orders. So if you want to tip cash. Think that what the dasher sees to deliver is whether they take the order or not. So if you live at any distance and do not tip on the app you probably won’t get it and if you do it won’t be on time. That’s the same if you use any app for any restaurant…more than likely it’s DoorDash that will be delivering the order. If you live 10 miles away, remember that the person delivering has to drive to you but also back to that original area to get another order. DoorDash drivers are no different than a waitress at a restaurant except we are using are own vehicles to run to get your orders. Remember we are the ones out there for you. Think what you would be willing to pay to prevent yourself from driving to the restaurant, waiting in line, getting your order and driving home. Be kind…tip your drivers.”

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Posted 3 years ago

“Consistently accurate and fast.”

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Posted 3 years ago

“DoorDash is a great service! You need to remember to tip your driver. Your tip is like a bid for service. Drivers can see what they’ll make for that delivery. If it’s low, it’ll go to the next dasher and they’ll probably decline too. That’ll happen until you get someone (usually a newb) who accepts it. I always tip $1 per mile the driver would have to go and have always got top notch service. Those that are rating DoorDash a 1 star on this site are non tippers. Please don’t be like them.”

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Posted 3 years ago

“My order was incorrectly filled at the restaurant. I ordered two dishes and only one was shipped. I tried to call the restaurant and they don't answer their phone. I laid a complaint against the restaurant on Doordash. Doordash got back to me in 5 min and said a new order was already on it's way. I have now ordered 6 times on Doordash and their delivery is fantastic. No complaints.”

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Posted 4 years ago

“pretty good. what else do you want?”

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Posted 4 years ago

“Wonderful, friendly delivery driver, and our food was deliciously warm when it arrived. Our delivery was prompt, exact time expected. Will look to use this driver again. 👍👍👍”

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Posted 4 years ago

“I ordered food from doordash 1 week ago and the order I received was hot n fresh as it always is. The food delivery was on time and the food was totally maintained in its original form. Moreover, I was also able to redeem my discount voucher received from couponmonger.com/doordash of $15 off. I'm 100% satisfied with the doordash services and their support for local restaurants.”

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Posted 4 years ago

“These reviews are very inaccurate and upsetting to see so many upset customers considering some of us do everything right and are hard workers and never have issues like these. Honestly it’s not entirely the dashers fault I’m starting to see a trend and that is that there are a lot of dishonest customers.”

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Posted 4 years ago

“I have had 10 or 12 Doordash deliveries and every single one of them has been perfect. Despite complicated orders from multiple food providers, every single order has been perfect, No missing or wrong items. I have been extremely pleased with Doordash in every way, every single time here in Germantown Maryland.”

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Posted 4 years ago

“Doordash has been a great option for us, especially during this last year of quarantine. The only complaint I have is that their prices tend to be slightly higher than ordering from the restaurant directly. But most of the restaurants don't offer delivery, and I've also tried a handful of new restaurants I might not have tried had I not used the app.”

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Posted 4 years ago

“I'm both a driver and a customer I treat every delivery like it it was my own and go out of my way to make sure my customers have hot fresh food in a timely manner. As a customer my driver's have always been prompt. And followed directions well. Even paying attention to special requests.”

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Posted 4 years ago

“I’ve ordered several times with no problems. My food was burnt on this last last order and DD credited my account for the meal. The app works well for me.”

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Posted 4 years ago

“They are great! Whenever there has been an issue they take ownership and take care of the problem, unlike ubereats and DoorDash even has actual reps that have a customer service phone number! I will never use ubereats again but DoorDash I will”

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Posted 4 years ago

“Doordash customers lie and try to get free food well drivers control your delivery and customers need to be honest and realize drivers put thier lives and health at risk so we need to treat them right not be sorry lying people”

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Posted 4 years ago

“This is from Oceanside CA, Mission Del Oro Rd area, the "Dasher" driver and his partner threw a glass bottle and cursed racial slurs at my neighbor , after being told to remove his delivery vehicle from my neighbor's WELL MARKED parking spot. Look out for two Hispanics in a new black Honda civic!!!!”

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Posted 4 years ago

“I think Doordash make it right all the time. Just some of the customers not to say everyone complains for every single thing. One example: cold food is not a problem when you can reheat your food, some people want to be full refunded for this which is absurd. Please use your heads to resolve your own situations and stop blaming restaurants, dashers and customer support who works really hard every day giving refunds, credits for every single reason. Some people just want free food and don’t think in the restaurants and the dashers. Very disappointing situation when people throw their food because is cold when there is people who don’t have anything to eat. Other delivery companies does not offer customer service to help immediately, the main reason of all this bad reviews is because the people will be always dissatisfied.”

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Posted 4 years ago

“I have ordered from Door Dash more times than I can count. The app is easy to use and the service is fast. When there is a problem with the food the app makes it simple to correct the problem. The few times I needed to talk to an agent they were always polite and helpful. I have used other services but this one is my favorite. Their fees are also very reasonable. I use the dash pass and that saves me a lot of money every month. I highly recommend Door Dash.”

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Posted 4 years ago

“We have only has success with door dash. Perfect dinners every time”

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Posted 4 years ago

“Every weekend I order from them when I’m at work!!! So many different restaurants deliver!!! I love them!!!”

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Posted 4 years ago

“I Love DoorDash! DoorDash gives drivers the opportunity but we as the customer decide how successful they are by what they put into their job. Their free promotion hooks you with five star service through their drivers. It does change though when you continue the service at regular price per delivery. You need to be patient and wade through the one star drivers. Remember, YOU decide who stays and who goes. We have the monthly plan for unlimited deliveries and the more we rate the drivers means the more we use the service. We now have perfect five star service every time.”

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Posted 4 years ago

DoorDash is rated 1.3 based on 23,788 reviews