DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,604 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,604 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Hailey Kizer

Sharon White

Felipe Sarmiento

2277

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only one item in my order went through. Also adding my card information was an extreme hassle. It just wouldn't work until the 6th time.”

Helpful Report

Posted 6 years ago

“3x in the last month I've had issues where Doordash has cancelled my order an HOUR after it was supposed to be delivered. This is really poor service when you're ordering for a business lunch and can't count on something to arrive with an hour to spare. I will be sending an employee to pick up food again instead of counting on this service.”

Helpful Report

Posted 6 years ago

“First time ordering with Door Dash and the order was completely wrong. Being a college student, i cringed at paying $10 for fastfood at wendy's but hey, have to eat. The order came to me cold and wrong. My burger was poorly made and missed half of the ingredients (bacon and onions) , the fries were a mixture of half done, overdone and cold. I asked for sweet and sour sauce, they gave me whatever they wanted to which was honey mustard. This clearly was someone else's order. I called door dash customer service immediately and they fixed it with no problem. Thank you Bale for assisting me professionally and swiftly, however keep in account when you give a credit, give it for the food and the delivery. It's an inconvenience to me to spend money and get the wrong order. When i order again, i still have to pay taxes and delivery. I don't believe it's fair for me to have to pay for an issue at all.”

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Posted 6 years ago

“I have had NUMEROUS instances where I don't receive my whole order. This last time, I was charged for my whole order and then half of my order disappeared, though not the cost of it! I've had cold food delivered to me over an hour AFTER it was supposed to be due to app malfunctions. I loved door dash because it was great as I can't leave work often, but I'm now done with them as they've had way too many mistakes!”

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Posted 6 years ago

“i had smash burger delivered yesterday & i'll never do that again. the smash fries hardly had any seasoning on them & the burger was pretty cold actually so where the fries. the only reason i gave 2 stars is cause the burger still tasted really good. this is a place that u have to order & eat there not get delivered. def a waste of $20”

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Posted 6 years ago

“Ordered from Doordash for about a year. Pretty good. Then tonight it wouldn't let me set the ETA for the restaurant to deliver. The button just wouldn't work. But then it wouldn't delete the items I had selected so I could choose another restaurant. Deleted the app; reloaded the app. Same problem. In short, they made themselves unusable.”

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Posted 6 years ago

“You have NO Support or customer service. NON I have been down for over 2 weeks. Now it was Forward Account management 😡👎”

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Posted 6 years ago

“Our delivery took an hour to get here. While watching the driver make several other stops along the way resulting in our food being incredibly cold. When I voiced my concerns they offered $5 for a $40 order”

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Posted 6 years ago

“Late 3/4 of the time and the fees, taxes, and tips forced to pay usually end up costing more than my meal.”

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Posted 6 years ago

“I order and wait for delivery only to get a phone call 45 minutes later that my order was not put in the system... This has happened twice now..”

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Posted 6 years ago

“Driver named Marc R. Never delivered my food. We've been waiting 2hrs. Had to call door dash and now they have to send someone else. This is bs!!!”

Helpful Report

Posted 6 years ago

“Door Dash offers an option of scheduling a delivery time of an order. I understand that you cannot guarantee an exact time, although almost an hour early... an unprofessional way you service your customers. I’ve had too many issues with Door Dash that I have never dealt with using other delivery services. A $40 waste of my money. It’s not the first issue with them, but it’s the last.”

Helpful Report

Posted 6 years ago

“Doordash is great if you enjoy cold food, and waiting on extra 20 mins from the expected delivery time. We've complained about it before and they us gave a whomping 10$ off our next order, which didn't even cover delivery & tip. Every once in a while I'd be fine with our food being late but I'd say 80% of the time they're late. Either be accountable for your drivers for figure out an accurate estimated delivery time.”

Helpful Report

Posted 6 years ago

“So, it Valentines Day. I hurt my back so I cannot leave the house. I ordered door dash at 6pm expecting a long wait due to the holiday. I’m usually super chill about things but my order was way jacked up! I ordered a fully loaded baked potato and got a dry potato all alone in the box. My husband ordered the most suggested meal, chicken fried steak with gravy. It came dry. We couldn’t even eat any of our meal and when I messaged the door dash app I was refunded $10 of a $50 dollar meal. NOT HAPPY!”

Helpful Report

Posted 6 years ago

“The courier was friendly and arrived right on time. Both times I have ordered my food has arrived cold. Complained to restaurant but they said it was hot when it left so I should reach out to Door Dash. Could not find contact info to do that.”

Helpful Report

Posted 6 years ago

“I was about to order a $50 Italian Meal in San Antonio, Texas. I placed the order and get a call that the restaurant doesn't even sell italian food anymore. Why the hell is it on the app then??? So I choose to put the credits in my account so I can order something else, as I don't know how long it would take to refund to my card. Whoop, the delivery prices just skyrocketed and now I can't order anything because half my money would be going to fees, $25 for delivery, fees and taxes? Screw that. I want most of my money to be going to my damn food. Plus, the app is SUPER SLOW. It doesn't matter if you have great internet, it always takes forever to load anything I click on. I don't know why I use this app anymore.”

Helpful Report

Posted 6 years ago

“Visiting GA and never have you door dash before. Ordered food and was giving an ETA. Door dash called and said they were out of the drinks we wanted so we picked different ones. No issue so far...When it was passed about 20 mins from ETA I called door dash and was told our driver to pick up the food never showed and they were sending another driver...Maybe just give ppl a heads up because I would of picked up my own food if I knew it was going to take this long.”

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Posted 6 years ago

“Not impressed. Got an offer to try through a friend, supposed to be a $7 credit. Not hardly. And there is no one to speak to. This company is not long for this world. So disappointing.”

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Posted 6 years ago

“We have used Doordash about 10 times so dfar in the last three years to order from our favorite Chinese restaurant. We order on line and prepay by credit card. Tonight we placed the order, paid and received the email confirmation for 66.00. ten minutes latewr we receive a text message thaddressed to me saying the order was not filled because I called 4 times and did not place an order. Yea, right. Doordash called the restaurant, NOT me!”

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Posted 6 years ago

“I feel door dash hires people that don't care about the customers they deliver to or restaurants they deliver for. Giving refunds isn't always the way also if you dont your food you are out and so is the restaurant. Very poor service!!!! Oh and if you are a business wanting a delivery. You might want to call the restaurant first. Because the delivery drivers don't get out of their cars to even make an effort. Very very poor service!!!”

Helpful Report

Posted 6 years ago

DoorDash is rated 1.3 based on 23,604 reviews