DoorDash Reviews

1.3 Rating 21,142 Reviews
7 %
of reviewers recommend DoorDash
1.3
Based on 21,142 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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DoorDash 1 star review on 9th May 2024
Angel Courtney
DoorDash 1 star review on 9th May 2024
Paula
DoorDash 1 star review on 6th May 2024
Elizabeth
DoorDash 1 star review on 5th May 2024
Jennifer Wray
DoorDash 1 star review on 5th May 2024
Jennifer Wray
DoorDash 1 star review on 5th May 2024
Jennifer Wray
DoorDash 1 star review on 5th May 2024
Jennifer Wray
1873
Anonymous
Anonymous  // 01/01/2019
Arrives late..food smashed or cold..prices jacked up..help center sucks..I pray Noone else has to deal with this
Helpful Report
Posted 1 hour ago
I hate working for Doordash. I struggle so much working for them because they put so many miles on my moped, I am expected to cover every single cost related working for door dash. I JUST purchased a replacement moped and door dash already put 1700 miles on my moped and it hasn't even been 2 months yet since I bought the darn thing 2 months ago with 0 miles on it. I am heavily under paid. They keep using ratings against me to justify taking rewards away from me and forcing me to do 100 deliveries if I get a contract violations as a result of a rude customer making false claims with support to get free food/delivery. This job stresses me out so bad. it truly feels like Door Dash is extremely dishonest on how much I earn from deliveries. I truly feel door dash takes bigger cuts out of my earnings and leaves me with unrealistic pay per delivery. HOW IS $5.50 worth 2 deliveries? It's so frustrating and it's not worth what this company puts us through and makes us pay for everything out of pocket. It's straight up a pyramid scheme to line the owners pockets with money. It's horrible. Support is absolutely ridiculous about there inability to help everytime I call. I'm not happy with this job at all. I hate it. It's stressful and resource draining. THE ONLY A reason I still bother with it because it's a quick $10 to put gas in my moped and food money but that's it. It doesn't pay the bills in a calm manner. This job gets very stressful. Financially taxing, ruins your vehicle and under pays you for your time.
Helpful Report
Posted 10 hours ago
I was missing Half of my order. Taco bell and KFC- Same Building!! DoorDash said I was SOL, they can't refund my money. Spent $80 including their convenience charges just to have to go get myself anyways. Never using DoorDash again.
Helpful Report
Posted 13 hours ago
Horrible customer service. Doesn’t care about the customer AT ALL! Expensive! Unsafe!
Helpful Report
Posted 14 hours ago
Don't bother paying extra money to hire Door Dash to deliver your order. They don't know how to find your building or your name on an apartment roster. If you're unable to get out, might as well reach for the peanut butter. You will save hard earned money and grief!
Helpful Report
Posted 14 hours ago
I would've rated door dash at 0 if given the option. They don't care enough about small towns like Walkerton, Indiana to be available. They refuse to work with restaurants in our area so the people who cannot leave their homes or are not allowed to leave work on break can still get the things they need. Door dash refuses to come to Walkerton, Indiana, even though they have at least one dasher that I know of, that lives in the same town.
Helpful Report
Posted 21 hours ago
Their customer service is HORRIBLE!!!!
Helpful Report
Posted 21 hours ago
Brandy Jackson delivered my Pizza Hut order in Auburndale. She went over and above to help me when Pizza Hut messed up. She was wonderful!!
Helpful Report
Posted 21 hours ago
The live chat staff have 0 customer service skills and need to be sent on a training course. They are rude, blunt and unhelpful.
Helpful Report
Posted 22 hours ago
First delivery was sent to wrong address. Had the same driver re-deliver, he delivered my order completely destroyed and tampered with. Buyer BEWARE.
DoorDash 1 star review on 9th May 2024
Helpful Report
Posted 1 day ago
Got my order wrong then made me jump though 4 hoops to fix it, all I wanted was what I paid for
Helpful Report
Posted 1 day ago
Dasher took sip of my drink
DoorDash 1 star review on 9th May 2024
Helpful Report
Posted 1 day ago
Too many foreigners that don’t understand American policies poor service & support is the same they need to stop hiring just anybody
Helpful Report
Posted 2 days ago
Food arrives cold (and it only traveled 7 miles) and the majority of the time the person delivering cannot ot won't read the instructions on where to place the food.
Helpful Report
Posted 2 days ago
Very quick and friendly service
Helpful Report
Posted 2 days ago
DOORDASH. Had both good/bad experiences. BUT one thing that was super annoying - is FILTERING of feedback! When I left a Positive review it was approved. Negative feedback NOT approved ?
Helpful Report
Posted 2 days ago
Don't don't don't don't ever ever use doordash!!! they will rip you off!!! I promise you this!!! just tonight Wingstop delivery was canceled by doordash a few minutes before my order was to be delivered I called Wingstop to find out why and was told that the door Dasher cancel the order and took off with the food!!!
Helpful Report
Posted 2 days ago
A $27 dollar order, plus $5 tip showed up as$96!!!
Helpful Report
Posted 2 days ago
Never order from Door Dash, they will deliver your food to the wrong address and take your money. I had my food delivered to the wrong building in my community, the apartment number was right but in the wrong building. I called them to fix the issue and they simply do not care. They said to order again and they will issue a refund to my account, which they never did.
Helpful Report
Posted 2 days ago
We ordered using Door Dash, our address was correct. We're sent the message our order from Bill Millers was delivered, but it was delivered at Moonstone instead of the right address which is Rhinestone. This was the.last proverbial straw. Will not use this company anymore.
Helpful Report
Posted 2 days ago
DoorDash is rated 1.3 based on 21,142 reviews