DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,984 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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376

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling company. My parcel had an incorrect post code on it, but DPD were informed of the correct one. They refused to re-deliver and destroyed my parcel without my permission or the sender's permission. I had to re-purchase the goods so I am out of pocket. I have eight pages detailing the webchats I've had with the company plus many emails as I want to know where my parcel went and how it was destroyed (or if it was destroyed!). Plus I want them to pay me for the items. Do not trust this company.”

Helpful Report

Posted 3 years ago

“Id ordered some flowers for Mother’s Day & DPD decided to send them back to the sender rather than delivering them to my mum , leaving her with no Mother’s Day flowers & thinking I’d not bothered 😕. They never even tried to deliver them .”

Helpful Report

Posted 3 years ago

“I paid for next day delivery, that was a wk ago almost, im disabled and they contstantlybcall me and ask me to go out my block and carry my 36 dog tins in and a 45kg bag of biscuits myself and they moan at me when i say im disabled, the driver sent a picture of my block saying i was out when i can barely walk lol. An utterly useless company that i avoid at all costs! Their drivers are lazy they are liars and they damage my goods, i have no trouble with other company's its just this one! Take my advice and avoid them or you will only be dissapointed”

Helpful Report

Posted 3 years ago

“Completely useless courier. Ordered a parcel on Wednesday & was due for delivery on Thursday. Had update telling me parcel would be with me by 11.00 @ 10.52 I got a message saying “ooops we missed you” with a picture of my address on the parcel. The driver never even attempted to deliver it??!! Was then updated that it would “definitely” be with me on Friday by 18.54. Got a message at 19.00 saying your next delivery, only to get a text @ 19.02 saying “ooops sorry we missed you” and sent a photo of a black background?! All the while I was having correspondence with the “online text service” who couldn’t help me and were just telling me what I could see was being said on my app?? Another pointless waste of time. And now “customer service” is closed until the morning. Terrible service”

Helpful Report

Posted 3 years ago

“What a total disgrace of a company should of got a parcel Thursday 16th March then Friday 17th March know been informed it’s going to be Monday the 29th of March your one disgrace of a company Frank”

Helpful Report

Posted 3 years ago

“I was given a time slot Monday 14th as as given I changed to 14th as I was at work. Driver Rahminder still turned up and called meat 3.30, I said I have changed slot as at work, he told me I was a liar and out phone down. I’ve called there Bicester depot and Spoke to Mandy, Robert with my complaint. The operations manager for delivery will not respond to us I’m told, we’ve physically seen your parcel but they won’t load it. It’s as though there’s a gang of them controlling parcels and there’s an attitude of no care or concern. Still no parcel so I’ve frozen payment to seller.”

Helpful Report

Posted 3 years ago

“An employee of mine sent a parcel to me using the shop delivery service. It was meant to be available for collection for a week but I went to the shop after a couple of days and found out that the shop had returned the parcel to DPD and they had taken it back after just a couple of days. This is the second time this has happened to me. The first time I went to the shop the second day after the parcel had been sent to the shop and it has already been sent back even though I was well within my collection window. DPD told me several times that if the parcel was returned to the sender they would issue a refund to the sender but never did. I went through the same conversation 4+ times on their chat function each time being told a refund would be issued only on the final chat to be told that the sender had to now contact them and that their depot never update the parcel to returned even though my employee told me it had been sent back. Customer service was awful, no solution was found and I had so many hours of my life wasted for DPD's mistakes. They also forgot to put my email on to receive updates so I had to chase them through chat every time. In the end hours of mine and my employees time were wasted and all because DPD took the parcels back before they were meant to. I highly recommend avoiding DPD and using a different service. Bitterly disappointed from what is meant to be one of the leading delivery companies.”

Helpful Report

Posted 3 years ago

“Ordered some posters online for our office - needed urgent so paid extra for express 24 delivery. It is now Tuesday, last scan of parcel was Saturday at the depot, DPD do not know where parcel is. Depot is Holytown DPD, cannot even contact depot, willing to collect items from depot but cannot speak to them/not allowed to. Cannot blame weather as other courier (Amazon, RoyalMail, DHL) were able to collect and deliver packages. Very bad service, all can do is apologise. Please all the businesses out there, do not use DPD to send your products to customers. Bad courier will not be good for your business.”

Helpful Report

Posted 3 years ago

“Late again. My parcel today was once again not delivered by dpd stating severe weather was the latest excuse. There has been snow, however today the postman and Amazon made it to the house without any issues. If the driver had in fact attempted a delivery as the message from dpd stated he would have realised the road was clear. A complete shambles as per usual.”

Helpful Report

Posted 3 years ago

“Guys,avoid this company if you order something expensive and payed for next day delivery,if not,you will be disappointed as me. Ordered present on Wednesday and payed quick delivery,it says it will come in 1-2. Fine,still suits me,because i needed only today(Saturday). Email sent it will be delivered atound 12am,fine,left notes it could be left either my flat door either any neighbours (i got around 60+ of them). After that receive an email,driver missed me. I got many friendly neighbours around me,and no one open the door? When i came back home,i found another delivery,from another company and they left it near by door,how they get in but DPD driver isn't? Worst company for real. It happens already 5-6 times same situation,but before it wasn't so important for me and i can wait another day or two. But exactly today i missing one celebration because DPD drivers dont even know how to read instructions if nobody at home. Disgusting. What the reason to have this option on website if no one care about it? And now,because they probably not working on weekends i got email it will be delivered on Monday,it to late for me,i should have it Saturday. But nobody cares. 10 minutes after delivery missed have chat with DPD customer service. They call me and said they cant get to driver,he dont pick the phone and they will call me within an hour and try to redeliver yesterday. Guess what? No one of course called me. Tried to contact again customer service about 5pm, that'll working day finished,only on Monday they can reply, disappointed guys, avoid this company if you need something been delivered on time, choose better delivery company who knows how to read instructions for drivers. If i will have choose between delivery companies,never going to take them,even if they will be free for delivery and another company ask for small fee for delivery,i will take second one. Thanks”

Helpful Report

Posted 3 years ago

“Very bad experience as a recipient of a parcel or should I say not in this case an item I had ordered on Amazon sent via DPD which was sent to a shop that I do not go to have to go out of my way to get the parcel rang DPD to find out why to be told first the snow caused it ??? Wtf ? Then to be told the vendor gave the info to do so htf? I have been in constant contact with the vendor and they can only put the address on the order so wtf have DPD redirected my parcel without my authorization totally unnecessary just to p1ßs people off”

Helpful Report

Posted 3 years ago

“Parcel company is appalling even evri delivered better than these and there run by the complete inept This is a joke now 3 times they have nocked and ran away before opening the door taking pictures from the end of drive have it on CCTV changed it to a pick up point so they can deliver with no problems now it's been 2 days that will not deliver rang them before and told it would be tomorrow now it's monday messaged seller for a fecund and will log review any were I can joke of a company”

Helpful Report

Posted 3 years ago

“Didn't even try to deliver to the correct address. Photograph that was included in the email telling me they'd missed me is blurry and unrecognisable as anything, let alone a picture of my address. There is an automated parcel locker at this address, and a reception desk always manned during working hours -- there is no way that they were unable to deliver if they were at the right address. Spoke to someone from customer service and they admitted the driver had tried to deliver to the wrong address, despite checking the address that they had for me and it being the correct one. Will have to wait for three days now for the parcel. Have asked for it to be sent to a pickup point rather than risking an incompetent driver not reading an address properly again. Useless.”

Helpful Report

Posted 3 years ago

“Repeatedly sends parcels to the wrong adress, address parcels are sent to are empty houses and the drivers don’t have the brains to realise they’re at the wrong place, impossible to contact”

Helpful Report

Posted 3 years ago

“I took a day off work to receive a delivery. I received notification that the driver was minutes away. I waited, then looking out if my bedroom window, the DPD driver got out of his van, took a photo of my door, then got back in the van to drive off, without knocking on the door & delivering the parcel. I then within seconds received a notification to say the driver had tried to deliver my parcel but I wasn’t in!! It would therefore be delivered the next day! Another day off work!!! A scam to get another delivery fee. I run out and stopped the driver but he argued that he didn’t have a parcel for my address, he was abusive and drove off. I contacted Customers services who apologised and confirmed/said/promised the driver would definitely return with the delivery at 6:30pm that evening but he didn’t appear. The whole company is a scam, as this is the 3rd time this has happened! Do not use this service, as they are not trained to respect customers or their valuable time.”

Helpful Report

Posted 3 years ago

“On 2021 a delivery driver faked a delivery which was proven by the photographs and admitted by DPD. DPD have for 2 years refused to refund me or help me in anyway. I have been insulted, had the phone put down on me and now have had over a year of emails ignored, including a Resolver case. The item was £65, and DPD admitted it was never delivered but have refused to refund or assist me since. They claim I have to go through DPD local for a refund but they will only assist the sender and as the DPD driver falsified delivery the company I purchased from wont contact DPD as it shows delivered, despite DPD admitting it wasn't. But still DPD refuse to refund or help. This is the worst service across so many levels that I have ever experienced. The staff are rude and incompetent.”

Helpful Report

Posted 3 years ago

“Stay away from this company. Why are companies using such a shoddy delivery company to deliver items. They are a disgrace. Used the app to let DPD know yesterday ( Thursday ) to deliver my parcel today ( Friday ) as I was would be out with work on Thursday. Received a text and email saying my parcel will now be delivered today ( Friday ) Got to 4pm today- Friday - so I called their customer service. They said the driver tried to deliver the package Thursday and that the item was ‘refused’ so will now be sent back to the sender. I was told a customer service manager would investigate and call me back in an hour. 2 hours later no one had called so I called back. What? I wasn’t at home Thursday hence I asked for the Friday delivery that their app confirmed. As the driver marked the item ‘refused’ it is automatically sent back to the sender. Ridiculous. Now I have the hassle of contacting them to explain what has happened to a £150 order I have made from them - wait for it to be returned to them to get them to get it delivered again - hopefully not using DPD. This is an absolute disgrace. Their systems even said the driver left a note at my property - no note was left. And no pic of them trying to make the delivery. Really rubbish company. I will be updating the sender to let them know that DPD - through association - is tarnishing their brand and image and to not use DPD again. Their Shoreditch delivery depot employ drivers who really don’t care about their deliveries ( this is not the first time I have had issues with DPD - the last time I had a pair of Converse trainers delivered they left the package outside on street level saying it had been delivered lol ) - when are companies going to wake up - DO NOT USE DPD!”

Helpful Report

Posted 3 years ago

“3 separate deliveries on 3 seperate days not even attempted. Waited in for orders in one case left work early for my window. To receive a message saying "sorry we missed you" yet I was waiting by the door. Even checked my CCTV and no delivery was even attempted. Which has cost me to pay more to book a slot. Just to get my items delivered. I suspect this is a tactics to get more money from customers.not only this when trying to contact dpd the website sends you in circles and it's impossible to contact an actual human being. I would only recommend dpd as a last resort.”

Helpful Report

Posted 3 years ago

“Paid for next day delivery and never arrived. The following day Driver delivered my parcel to the wrong address. Left my parcel worth £££s on some random doorstep.. fast forward a few hrs after several calls, been hung up on several times. Apparently the driver knew where he left it and would return at end of shift with it. Driver did return and asked me has the parcel been delivered?? This has happened far to many times to be a coincidence, 3rd item to leave the depot and completely vanish in the last few months. I genuinely believe the driver to be a thief and will be contacting the police to discuss my concerns as it just continuesto be brushed off by dpd helpline. Yacine in Aberdeen is the driver. Be wary. As usual they will now open an investigation which takes upto 28 days leaving me without my items and out of pocket.”

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Posted 3 years ago

“The delivery man rang the doorbell then immediately banged, banged and banged excessively hard on my glass front door and literally dropped my fragile parcel against my door - I head the parcel bang against the front door. When I opened the door I said to the delivery man there’s no need to bang the glass and drop the parcel against the door. The driver was extremely rude and said he had never had anyone complain to him in 200 deliveries and he wouldn’t come here again. I am astounded how the driver showed NO RESPECT to my property and my fragile expensive parcel and have the cheek to be so nasty to me”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,984 reviews