DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,736 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,736 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing positive to say. Rude drivers who can’t be bothered to get a signature....”

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Posted 6 years ago

“Dreadful, Pathetic,Diabolical If you are thinking of using this shower of idiots, think again. Read all the opinions offered online- then delete their name. This is not just the worst delivery company - they believe “ sorry “ is the end of the matter., When- not If you have a problem, that is only the beginning. Communication is unknown to dpd”

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Posted 6 years ago

“Horrible service they lie, they notify you they will deliver to your address you keep people home but they never do, probably easier for them to deliver directly at a collecting address”

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Posted 6 years ago

“Parcel not arrived on date required, rang dpd told not got parcel ring sender. Ring sender say parcel been collected so must be lost, given refund as parcel needed on day it should have arrived. Go shopping to come back to unable to deliver as you are out, what a shambles.”

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Posted 6 years ago

“AVOID THIS COMPANY! I’ve sent over 20kg parcel through DPD on 17 June. Today it 24 July and I still haven’t received it. I’ve sent multiple emails, which were ignored over and over again. I’ve called DPD couple times and one person said it was lost, while other claimed that this issue is being investigated and they are still looking for my parcel. This is not a delivery company- they just steal the parcel and leave customer without any information or explaination! Very disappointed! I will never use their services again.”

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Posted 6 years ago

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Posted 6 years ago

“The service was beyond appalling. There isn’t an option for no stars otherwise I would suggest this. The staff at DPD are rude, unhelpful and misleading. On three separate occasions my items were not delivered on the dates specified. When I complained it took several days for customer services at DPD to contact me, they were unfamiliar with my complaint and when I asked how the complaint would be resolved I was advised that due to Data Protection I would never know. This doesn’t appear to be true and I feel confident that nothing will be investigated. I’ve asked the suppliers of the goods that I purchased not to use DPD as a Courier.”

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Posted 6 years ago

“Incompetents , stayed in all day only to receive msg to say they tried to deliver,lies no one came to my door ,I looked on tracking and they are in another town, anything delivered by dpd is a problem without fail, any companies using dpd deserve bad reviews utter garbage,this has affected my plans,not everyone can sit at home all day waiting for deliveries, today was hot so I think they just lied and took the day off,clocking off early and lying that they attempted delivery.”

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Posted 6 years ago

“stole my phone and tried to cover it up will make sure nothing is delivered to me by those thieving b'stards again!”

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Posted 6 years ago

“Driver incapable of knocking on my door?”

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Posted 6 years ago

“Disgusted by their service. Apparently delivered my parcel and got a signature, but I was at home at the time and didn’t get a knock on the door. Not sure who signed for it or where it is, but apparently that doesn’t matter. 5 weeks on and they are still not taking responsibility.”

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Posted 6 years ago

“I have been informed that I have missed my parcel delivery today; despite being in. Apparently a card has been left but god knows what house has that (presumably with my personal information on it). I have taken the day off work to receive this parcel, a birthday present. There is a picture of some random street on my 'Follow my parcel' page; I have absolutely no idea where that is. I am extremely disappointed. The delivery driver has clearly not even attempted to deliver the parcel and now I am left to take a further day off work to receive my parcel; which, being self employed, means a second day without pay. I am extremely disappointed with this 'service'”

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Posted 6 years ago

“DPD falsify signatures I’ve lived in various London postcodes - at the moment in E17. In all places DPD have falsified signatures. Frequently i’ll get a text saying my parcel has been signed for when DPD have delivered it but not asked me to sign for it. Even worse they frequently leave it on the doorstep and then sign for it themselves. This proof of signature is what verifies to the seller that the item has been delivered. If it’s stolen from the doorstep and the buyer has not signed for it but there is ‘proof of signature’ because DPD have done it themselves, this opens up a legal can of worms. Despite complaining to DPD on every occasion it still happens. I now no longer buy from companies who choose DPD as their courier company.”

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Posted 6 years ago

“I would buy Andy a bottle of single malt for his funeral and disperse it on his grave but I would let it pass through my kidneys first”

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Posted 6 years ago

“Hi Everyone, I usually don't leave negative comments but with DPD I have to they're terrible and horrible all together, their drivers steals people items signs for staff and claim they've delivered when they hadn't and when you call their customer service you hear different stories each time you call they are super terrible. I've had bad experiences with them 4times now it's rather my things goes missing or I hear I'll hear tomorrow you will get your staff. Don't use them if I could help it not to give them a star I would. Such a terrible company honestly.”

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Posted 6 years ago

“I don’t know what to say, i sent 7 parcels from Edinburgh to Italy the 20 of may, 6 of them came damaged, so damaged that they were open, even wet, no refund even if i payed for an additional insurance. One of the parcel is lost. I am still trying to understand the whereabouts of my missing parcel, and after two months they say that if it is deemed lost they don’t want to refund me because they say that the parcel contains “personal items”. Personal items are prohibited in the parcel... i would like to know what they consider as personal items since the parcel contains clothes. These guys are a bunch of frauds in disguise, choose them if you want to punish yourself. I am so angry that i will publish this on every review site i can to let everyone know this. Attached to this review i put the conditions of the parcels upon arrival”

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Posted 6 years ago

“Very poor delivery service ,will not recommenced use this service”

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Posted 6 years ago

“Very poor delivery service ,will not recommenced use this service”

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Posted 6 years ago

“DPD were not great. Tried to deliver on the wrong day and then, after we rearranged for the Saturday, they messaged at half 5 (after I'd stayed in all afternoon) to say parcel would be delivered on Monday instead. I arranged to pick up the parcel from depot on the Sunday but had to wait another 50 mins for them to find the parcel, even though I'd arranged in advance to collect it. Everyone I spoke to DPD was very nice but it was surprisingly difficult to have a parcel delivered”

Helpful Report

Posted 6 years ago

“I was expecting a parcel delivery from a company named Primrose.co.uk DPD being the courier, Primrose sent the parcel by the courier company DPD on 15th July 2019 to be delivered the next day 16th July to my address in Clacton On Sea Essex. I received a text message from DPD driver Filipe that my Primrose order would be delivered between 10:32-11:32am My parcel did not arrive! Upon tracking my parcel on the DPD site, it told me the parcel was delivered in Ipswich Suffolk? a totaly different town and county and signed for by someone named Lawrence? Not a name known at my correct address? I do not recommend any person or company to use or rely on DPD as the Courier Service.”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,736 reviews