DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,649 Reviews

3 %

of reviewers recommend DPD

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1.1

Based on 5,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Dyson vacuum, on a next day delivery by 12.00 noon, 2 days ago. Tracking disappeared by 11.58 and stayed that way all day. Driver said he had tried to deliver and left a card. Lie. I was on all day and no DPD driver came here. I have cctv and can prove that. I had to get Dyson to intervene on my behalf and my item was delivered 5 mins ago. I will use any retailer that uses DPD as it's a very stressful and frustrating experience. On another occassion my dog food order was left 3 streets away by DPD and luckily the recipient was honest and called me to let me know and I had to get my hubby go and collect it. I complained to DPD and they sent me a very patronising messaged iced on a stale biscuit, saying we are very sorry. I have a photo of it. Pity I can't put it here.”

Helpful Report

Posted 6 years ago

“Always cheeky and dishonest. They are probably running late on their schedule, so invent that the customer is not in, despite the fact that the buzzer is perfectly working, two people in the house were very alert as they just spent £500 for the damn item they ordered, no one even knocked at the door and no calling card was left. I have now written a formal complaint to Dyson and other companies that use them, asking to carefully consider changing courier, as this is not the first time this happens.”

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Posted 6 years ago

“worst shipping company ever!!! drivers do not deliver and state I was not in, even if I'd waited for them all afternoon long. Rescheduling for deliver to my neighbour, got an email confirmation. then, after a while, got another email stating my parcel would be dropped in a shop 5 miles from where I live. USELESS DRIVERS, USELESS CUSTOMER CARE!!!!! THEY ARE THE WORST. I BUY A LOT ONLINE and never have problems with royal mail, ups, parcel force. Some issues with fedex, but DPD is by far the WORST.”

Helpful Report

Posted 6 years ago

“I should receive my package yesterday. They send me notice at 9.30, that I'm due for delivery between 9.32 - 10.32. Today I should pick up the package from the shop that I choose, wasn't there, but they didn't even bother to tell me that is delayed. I call them and the guy try to imply that is my folt that I wasn't home. Why they even exist as a company?!”

Helpful Report

Posted 6 years ago

“I would not be one to write reviews normally, but I feel it is my civic duty to warn people of the terrible 'service' that DPD provide. If I could give 0 stars I would. I ordered a phone online worth in excess of €700. I received a text from DPD that my package had been delivered and signed for, even though there was no one at home to sign for it!!! It turns out the incompetent driver had left the package (a €700 phone) on my doorstep and logged it on their system as signed! Thankfully, my housemate arrived home and saw the package on the doorstep but if they had not, the phone could have easily been stolen by opportunistic thieves (there have been a lot of attempted break-ins in my area recently, so this is not beyond the realms of possibility) I would highly recommend avoiding the use of DPD at all costs”

Helpful Report

Posted 6 years ago

“I ordered a package and paid for same… I ordered a package and paid for same day delivery. The parcel was supposed to arrive today but it did not. I had no updates so I contacted dpd and they told me that they had lost my parcel and that they were very sorry. I explained that I had paid for same day delivery because I will be leaving UK tomorrow so I will not be able to receive it even if they find it, but they said they could do nothing more, just investigate and answer back at me in 4-5 days. People in customer service seemed used to that kind of situations (they must lose parcels all the time) and they were trained to speak in a very specific way. Never trust dpd or the eshops working with them.”

Helpful Report

Posted 6 years ago

“Do not use this company. I scanned and sent a parcel on 2nd April. on 23rd April I am still waiting for the item to be located. Appalling customer service. Appalling follow up. Absolutely pitiful service and company. Nothing good to say about them.”

Helpful Report

Posted 6 years ago

“Absolute fools. This company are probably the worst bunch of muppets I have ever had the misfortune of dealing with. Lyers, cheats, arrogant and the customer service team are a disgrace. Never again, my advise is to avoid buying on line from anybody who use dpd for their delivery service, muppets! Parcel number Reference Number: 15504509032240.”

Helpful Report

Posted 6 years ago

“I paid for next day delivery and was told my package would come between a certain time the next day. I waited in and nothing came so I checked the tracking again and it said that I had changed the delivery day to two days later when I was supposed to be on holiday. I had done no such thing and wouldn't even know how to. Absolutely disgraceful to delay a package and then blame the customer by making it seem like they had caused it, will not be shopping from anywhere that uses DPD again.”

Helpful Report

Posted 6 years ago

“Avoid using - Parcel left on front door step, for all passers by to see- Had asked DPD to leave in a secure place, this instruction ignored. Moral of this case is do not trust DPD to carry out instructions. Also item was delivered damaged. Very poor 'service' . They did at least take a photo of the parcel left on the front door step - so have evidence to prove just how incompetent they can be Parcel no 15504510740191”

Helpful Report

Posted 6 years ago

“HORRIFFIC !!!! Avoid like the plague, message recieved to say delivery would be made at 10:15am , never materialised, but a text message saying delivery was made ? Left with neighbour at number O.. yes number 0, signed Walls , was that the ice cream Van ? Lost money in phone calls to DPD , lost money to Plummer for wasted time who came to fit the part that had been ordered and promised to be delivered next day , that instead was delivered to Mr Banger , sorry Walls, who doesn't exist ! Keep up... This is where you put your head in the micro wave! Gouge your eyeballs out with a screw driver while looking out of the window all day waiting ...for the DPD delivery driver that can't read street signs, or surnames. Make a stand , just refuse to buy goods from companies that use DPD. AVOID !”

Helpful Report

Posted 6 years ago

“Strongly recommend them if you want your parcels to be delivered not on time and then to the wrong address. Then when you phone to customer service if you make it passed the long hold times and hang ups they do, they will have no idea what's going on. Absolutely disgusting, atrocious service run by incompetents. FYI, I only gave 1 star because zero is not an option. Avoid like the plague.”

Helpful Report

Posted 6 years ago

“They are cheap for a reason. They refuse to give a receipt when you drop off your item. You can make your own mind up as to why!”

Helpful Report

Posted 6 years ago

“Worst service ever Worst service ever. They just make silly excuses. Failed to deliver the next day delivery item and saying they can not do anything about it. DPD can not sort out their own issues and fault and they make customer to pay the price. No companies should use DPD and give business to them. Most drivers have no manners and they can misbehave big time. Be aware of that Next day delivery from DPD means after 5 days. They just blame customer for their dirty and lazy work and asked you to suffer.”

Helpful Report

Posted 6 years ago

“failed to deliver next day deliver parcel 3 days in a row after phonecalls and emails. tried twice to deliver to wrong address, when should have been going to safe place. Then sent to a pick up shop after their error would not get it back and deliver as it should have been. both people I have spoken to on the phone have been useless ended up contacting the company who I brought the items through and sending it back waste of time and money”

Helpful Report

Posted 6 years ago

“Terrible service and not for the first time either. Paid extra for guaranteed next day delivery (Saturday) which never arrived. Finally get a delivery time slot for Monday and yet again no package delivered. Received a message saying that no one was at home and a card was left. This was a complete lie as I was in all the time and no card was left. As I mentioned before, this is not the first time I've had trouble with your firm and I've informed the sellers of your awful service.”

Helpful Report

Posted 6 years ago

“Delivering an A4 envelope seems beyond their capabilities...”

Helpful Report

Posted 6 years ago

“Ordered a new laptop from HP, they use DPD as their courier. Initially I was happy as it was 24 hour tracked delivery. However, the delivery date kept getting later and later, until eventually 7 days later my parcel was no where to be found. I rang their customer services 4 times, each time they promised that my parcel would be delivered the following day. By the 5th time I called, they actually blamed me and said it was because I apparently requested to delay the parcel by a week (Which I did not). I phoned HP who launched an investigation which led to proof that the parcel had been lost and its whereabouts were unknown. DPD then said they would have to search the depot which they quoted would take a further 5 days, they conducted this and didn't even contact me to say they couldn't find it. HP therefore sent out a new laptop to me. I couldn't believe it when the parcel was delayed yet again. I phoned their customer services to which they promised it would be delivered the following day. I demanded to be put through to the depot manager who stated and I quote "Nothing gets done on a weekend, so we forgot go label up your parcel". My laptop eventually arrived after 3 weeks. Bare in mind I had paid for 24 hour delivery. An absolutely dire delivery company with appalling customer service. After losing over £1000 worth of goods and taking 3 weeks for a 24 hour delivery, I will never be using this disgraceful delivery company ever again.”

Helpful Report

Posted 6 years ago

“They should be closed down! First I missed the parcel, they didn’t leave any note, after that they resent the parcel back to the sender! Back to Germany! When I called the customer service, it wasn’t possible anything to do! Today I’ve checked my extra charges and I can see for 8 minutes talking to dpd they charged me £44! Very poor customer service!!”

Helpful Report

Posted 6 years ago

“AVOID AT ALL COSTS! How has parcel delivery in the UK stooped to this poor level of quality. They have zero communication skills - liars and cheats who just care about screwing the public - they should not be in business and are a disgrace. They do not use telephones so cannot call themselves "couriers", and they use robotic auto-responses to queries, when they inevitable miss their "one hour slots/windows" - you never hear from them again. I am ashamed that Britain has become infected with these morons.”

Helpful Report

Posted 6 years ago

DPD is rated 1.1 based on 5,649 reviews