DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,377 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 22nd September 2025

Scott

DPD 1 star review on 11th September 2025

Elina

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Ian

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Anonymous

Anonymous // 01/01/2019

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“I have contacted suppliers to report DPD s many failings and attitude including a total disrespect for their customers and THEIR parcels. I have informed that if they use DPD I will not buy from them as DPD are so unproffesional and their only consistency is their unreliability and disgusting Customer relations. They are abusive liars who seem to dispise their customers and clients !!! What company can continue like this and survive ? Suppliers please take note and use a company that is more reliable and respectfull - if not your business will suffer as DPD have got such a terrible reputation now and from my experience this is understandable and I fail to understand how this company can continue without huge changes - I will certainly not miss them and feel sorry for the few drivers who do care but are badly let down by such aweful management and disfunctional systems.”

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Posted 6 years ago

“Rude delivery driver. Wouldn’t even hand a package over in my hands. One of the worst courier companies out of them all.”

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Posted 6 years ago

“One star because I cant give zero stars. DPD totally useless. The DPD app gives false information. They give you a window and dont turn up. This has been going on for over 7 days now and still I'm waiting for my parcel. If companies use their services surely their business will suffer in the long run. I'm calling the retailer to cancel my purchase as clearly its a waste of time.”

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Posted 6 years ago

“DPD have missed the paid for delivery slot AGAIN and I want compensation but there is no response from them and it seems that they don't want to be accountable...Their Customer Servives line is just an insult - they are either inundated with complaints or they are under staffed...either way when/if you get through then you will find that they are useless, dishonest and abusive. Be warned and do not trust DPD - they do not care about their customers and do not deserve your business or trust,, Awefull company who must soon self distruct.”

Helpful Report

Posted 6 years ago

“I paid £5.99 on the 26th of December for precise day delivery. I chose the 28th of December for delivery (as it was available, so saw no issue with the short date,) and I was assured that I would receive a one hour time slot for my delivery but never did. Installed their app to track my parcel and find that it has been received at Rumney depot, and that was the last place it was seen. It's Sunday today, and I've had no response or apology for the disappearance of my parcel. Also was at home both days so there's no way I could have missed a possible delivery :( I've messaged, phoned, emailed and tried everything to get some sort of response with no luck at all. To give them a second chance, thinking perhaps they were very busy as it is the holidays, I requested re-delivery for today and again - nothing. No time slot, no update on the location of my parcel at all. Not even a single response from DPD. I would call them again, but I was sat on hold for a good 20 minutes without any response yesterday so I don't see the point. I'm very disappointed, and will be sure to avoid DPD at all costs in the future. The number of negative reviews are astounding - how this company is still in business is beyond me. I totally understand this time of year is chaotic and extremely busy, but if that's the case then precise day delivery should not be available to choose and pay for :( I've contacted New Look in the hopes they can either chase up the order or refund it, but either way I'm going to have to buy a new pair of shoes anyway!”

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Posted 6 years ago

“Another failed and now 'lost' delivery....DPD have all these systems in place and yet they are the first to ensure that they are abused with their lies and deceit - terrible and unreliable 'delivery' service - they must go under soon as who would risk using them with their aweful attitude towards their customers and thier property. Suppliers should not use DPD as they have lost the publics trust - do they care? it seems not - they are just liars and very abusive.”

Helpful Report

Posted 6 years ago

“I had email giving me a 1 hour slot for delivery. I tracked the delivery and it said 15minutes away from my house.I was in all day and then an email saying oops sorry we missed you have left a note. Nobody ever came so I had to collect from a shop the next day. I had paid a fiver for delivery and had to collect it myself. I don’t like liars and think they are the worst delivery service.”

Helpful Report

Posted 6 years ago

“Using Devious Parcel Dissapearance is a total waste of time. They are totally unreliable, dishonest and extremely rude. When your parcel is not delivered on time (VERY LIKELY) and you try and ring their pathetic Customer Services you will usually be trying to get through for over 30 minutes and there is a good chance that they will then put the phone down on you after lying and being absolutely useless. IF you can get through to a supervisor it is likely that they will be rude and confrontational - this is unacceptable - the calls are recorded and if anyone cares these people should be sacked !! It makes you wonder just what sort of person manages and trains these morons in this useless and unreliable, deceitfull company that has no respect for their customers or themselves - AVOID !!”

Helpful Report

Posted 6 years ago

“These guys are useless. I have literally been emailed by them on 3 different days saying they would deliver my parcel (a phone) on those days and they never turn up! They lie about it too. They said they missed me on one day and left a calling card...No they certainly did not! I know they did not even turn up, I was listening/watching out for them during the one hour slot they gave me and way beyond that as I was in all day but they did not knock on my door or turn up in the driveway. I have emailed them several times with directions in case the driver went to the wrong address but they have not even replied to my emails. I can't call them cos my phone is broken hence why I ordered a new one, the one I'm waiting for them to deliver! I have never had such problems with other deliveries from other companies. If they don't deliver my phone soon I'm either going to have to get them to return it to Carphone Warehouse & I will collect it from the shop or I will just request a refund. It's not like I live on a new road or in the sticks, my road is in Bristol city and is several hundred years old.”

Helpful Report

Posted 6 years ago

“No attempt at delivery, which I'd specifically paid PC World for. Waited in for parcel from PC World via DPD and no knock on the door, ring on the (functioning) doorbell, or card through the door. Just a text message linking me to their website with the options of re-arranged delivery (three days later) or next day collection from nearest pick up. I opted for the latter. Finally found a phone number for DPD complaints using Google (there's none on DPD's website or on the crappy app they try to push customers towards), and spoke to a customer services person, who said that the delivery to the pick up point tomorrow (Saturday after 12 noon) was not guaranteed, in spite of a confirmation email from DPD/PC World. I won't hold my breath that the parcel will be there tomorrow. All in all, a terrible service.”

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Posted 6 years ago

“Ordered a Xmas present for delivery by Xmas unfortunately the company uses dpd! Oh dear! Still awaiting arrival and company tell me my order is awaiting at their shop to be collected by dpd. They have only just cleared the beginning of the month orders. Good old dpd! Would be quicker to get someone to cycle courier it up the country!!!!not happy .”

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Posted 6 years ago

“worst experience ever with a delivery company - they really don't care about their customers or their parcels. They lie and are totally unreliable. They are clearly very badly managed and their systems seem not fit for purpose. Their Customer Services is just insulting and confrontational from beginning to end and their greeting message warning about customers not getting angry is just pathetic and says it all about DPD - I will not be using them again after yet another let down and waste of my time and money”

Helpful Report

Posted 6 years ago

“The worst delivery company in the country and absolute liars. Should have delivered a parcel last week which they said had been signed for when there was nobody at the property. Now, a week later they claim to have attempted to deliver the parcel but say there was nobody in, even though I've taken the day off work at the cost to myself of about £200 and have been in all day. Plainly speaking this company is nothing but liars with untrustworthy drivers. Avoid them at all costs.”

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Posted 6 years ago

“they lost my new year gifts. i made the order 2 months in advance and they kept telling it was on its way till today... what a shame:( never use DPD unless the parcel has zero value and you are ready to lose it”

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Posted 6 years ago

“DPD are now one of the worst courier services out there. We ordered a plaque for a bench in memeory of my nan who recently passed away. The parcel had not arrived when it said it would so when contacting DPD multiple times they state it’s on its way, it will be with you soon. DPD then messaged to say it had been delivered so my sister goes to her work and surprise no parcel! Then DPD decided to be honest and told us it had never been scanned back at the depot so they had no clue to where it was. Such poor service and a lot of this has been since they opened their new depot in Crawley.”

Helpful Report

Posted 6 years ago

“Another 3 Christmas parcels 'lost' by DPD - stand more chance asking Rudolph to deliver them! Terrible dishonest and disinterested cynical company and dreadful rude and confrontational Customer Services - AVOID DPD !”

Helpful Report

Posted 6 years ago

“DPD has been reasonable up until a recent order where the driver refused to knock and deliver my parcel on two occasions, instead opting to put 'missed you' cards and driving off, and forcing my parcel to go to a pickup point I couldn't reach. Regardless of their civility, DPD's customer service representatives were obtuse to their employee's ineptitude and chose instead to defend his actions. Thankfully, the vendor arranged with me to have my parcel redelivered via a different courier once it was returned to the warehouse. I've given an extra star for the representatives' cordiality, otherwise I'll endeavour hereon to refuse my parcels to be delivered by DPD. They were one of the best amongst the 'Big 3', but while the other two have improved their delivery conduct, DPD seems to have regressed to exactly the behaviours those two used to exhibit. Very disappointing.”

Helpful Report

Posted 6 years ago

“Dreadful let down for Christmas - two expensive 'express deliveries' not delivered to me promised to redeliver - never did and now 'lost' !! I can't afford the time or money to replace them - try telling your kids that !!! Customer services an absolute and insulting farce rubbing further salt into the situation - they just make me furious with their lame and disinterested stupid responses - they are insulting and useless as is DPD as a company. NEVER AGAIN DPD”

Helpful Report

Posted 6 years ago

“You failed to deliver on 2 attempts .... no excuses are acceptable and you dont even try to correct the problem. Poorest service of all delivery companies.”

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Posted 6 years ago

“If I could give no stars I would!! Without a doubt the worst delivery service Firstly I ordered a parcel and asked for it to be delivered to a specific shop (click and collect service) they failed to do that and tried to deliver it to my delivery address but as I’d moved house (hence the click and collect) they couldn’t- yet failed to inform me of this it was only when I rang to see where it was they told me- rearranged delivery to my new address asking a relative to wait in for it- received the item and Phil the driver looked a bit sheepish as my glass tv cabinet was making a crunching noise passed it to me saying ‘not sure what that noise is think it’s the packaging’ signed saying contents unchecked and low and behold the stand was smashed into tiny little pieces ran out of the door but no delivery van was there he must have an back to his van knowing he’d totally destroyed my item! I would never use this ‘service’ again it is appaulling!!!!”

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Posted 6 years ago

DPD is rated 1.1 based on 5,377 reviews