DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,649 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of Reading Depot Beware of Reading Depot, you have been warned. If your parcel is routed via the Reading depot for delivery to you, and you receive a one hour time slot, don’t expect to get your delivery. My last two ‘Next Day’ parcels took 3 days and 2 days to arrive. On both occasions I had a one hour time slot, the parcels did not arrive when programmed, and DPD website stated ‘ No one on to sign and card left with a card number’, This is absolute LIES, as I have video evidence that no DPD driver visited my house. I have emailed Ms Sinead Croke, Director of Customer Experience, who was too busy to deal with this mater and passed me to her Executive Office. After many many emails with the Executive Office and conversations with Reading Depot ‘Quality Manager’ the same thing happened on my next delivery. No one involved with the Reading Depot cares about Customer Satisfaction. My advice if buying on line is to avoid delivery’s by DPD. I shall be asking my suppliers not to send any items by this company. DPD offer no compensation for late delivery, When you have payed premium for next day. As others have mentioned, Ms Croke, in a recorded message, asks you to be polite to customer services, but I can now understand why some customers are frustrated with their DPD experiences. Save yourself from aggregation and DON’T USE DPD via Reading Depot.”

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Posted 6 years ago

“I would also say deserve a zero. Supposed to deliver yesterday 14.55 to 15.55 waited til 21:00 when it was updated to today - Supposed to be 10.55 - 11.55, came at 12.30 took a picture of the front door and it seems will only try one neighbour. I have tried to complain AI contact that is useless asked to speak to a human and the number just tells you the options you have again and again. What amazing service again and again to much tech too little customer service - USELESS”

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Posted 6 years ago

“The only thing they deliver is excuses. Plus if you’re lucky enough to have your parcel delivered on time, it will arrive like it’s been run over by a train. Also, good luck getting in contact with them.”

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Posted 6 years ago

“If I could leave a 0* Review I would. I was in and waiting for the delivery. I get a text saying no one is in and parcel could not be delivered. I click the link to see a picture of another house. Clearly driver had gone to the wrong house. I then see the driver coming back down the village so I stop him and ask if hes just tried to deliver a parcel to me and I tell him my name and address. He says yes but even though I try to explain hes at the wrong house he just points to his Sat Nav and says he has to go where the address tell him. Even though I'm in a signwritten van matching the parcel he drives off leaving me a 70 mile round trip to go pick up the parcel tonight so i can keep my customers happy. Absolutely no way to get through to a human being at DPD to try and get it sorted, I cant even find out when the parcel will be available to pick up. Shocking service, shocking company. Everytime I see a delivery from DPD I expect the worst but this time it was even worse than usual. THE WORST DELIVERY COMPANY OUT THERE!”

Helpful Report

Posted 6 years ago

“Sh*t service, sh*t app. The app cant even detect my parcel....it says no activity. They send you an email with parcel id, offer you options but they dont keep them up. When talking to the operators they tell you your parcel never left depot and its not elegible for the options i somehow managed to select. So now I'm virtually phoneless (the parcel) , i lost half a day of work to make space for the store pick-up btw confirmed by email and according to the advisor no other options were there for me other than taking another day off since depot closes afterhours. Awful service! Shame on Vodafone using them them.”

Helpful Report

Posted 6 years ago

“DPD says 'not at home' while i was at home whole day. Next day, they day 'address not found'. What is strange is that DPP says this for EACH (100%) delivery. I do not experience this issue with other shipment companies (DHL, POST, GLS, ..) I will now avoid buying on web sites that ship with DPD.”

Helpful Report

Posted 6 years ago

“Sent a parcel that was meant to arrive in 3 days. After 2 weeks of delays, they send the parcel back to me! During which i couldn't even contact them! They didn't even have a real call center.”

Helpful Report

Posted 6 years ago

“I would like to share a recent experience of your team member at DPD Customer Services (by recent I mean today about 5 mins ago). I have called to enquire about my parcel delivery, after 15-20 mins on hold trying to get through to a human being – and pretty “annoying” message from yourself saying about treating your staff politely and not abusing them. Well how can you assume everyone is abusive is beyond me and recording that type of a message pretty offensive to all other customers, that are not abusive! Never the less, I got through to someone who has been speaking in a manner, where I could not understand the word. Not because of their accent, but because he decided to recite in such fast manner, you could not get a word out of what he was saying. After I asked him twice to slow down, so I can understand what he was saying he continued to being all funny about it. He asked me for a parcel number, which I have given him but suddenly now he told me I am speaking too fast. Well he clearly couldn’t take his own doing, so he decided to tell me he won’t be speaking to me and hanged up! Unacceptable behaviour. I cannot give you his name even, as clearly I would not catch it in the manner he spoke to me. Attempt number two. Somehow I got through to customer services after about 3 mins this time, but have been put from one advisor to another – 3 times now! Yet no one is able to tell me where my parcel is. I am being put between imports, exports, local deliveries. Does anyone in DPD actually know what they are doing? Final advisor told me my parcel is still in Netherlands – why am I receiving messages from yourselves to advise it was du to be delivered to me today on 3rd of May after 12pm? I was now told over the phone that because parcel is coming from abroad, you cannot guarantee delivery and now to probably expect Tues /Wed! That is two weeks nearly since it was first dispatched! Firstly you are giving customers wrong information, why am I even wasting my time calling DPD trying to locate a parcel that was expected today – due to your own information system – sending me text message and same message online. Secondly why is DPD a one global company not got any decent communication system in place, and just ends up blaming the other DPD for all that has gone wrong, and won’t accept a liability (isn’t DPD UK, DPD Germany, DPD Poland etc etc same brand after all??) This company is nothing but stress and hassle. Each time I use DPD my parcels come late, not in time that is provided on the website, at times they got completely damaged, I get rude customer advisors over the phone, paying a lot of money for service that doesn’t get delivered yet you won’t accept any complaints nor financial responsibility. It’s disgusting, your company doesn’t represent any values . Quote taken from your website – “In addition, our team of people has the technology and information systems to provide a seamless service for you and your customers.” At which stage was my service seamless? It was never ever seamless! Nowhere online I can even find company values or customer promise, clearly because you would not be able to deliver on that promise (as per short above statement). Maybe it is actually time to invest in better infrastructure, stop over promising on services you can’t deliver, plan better and employ better people with actual standards and work ethic and telephone etiquette, rather than rude and clearly unhappy people.”

Helpful Report

Posted 6 years ago

“Have used them three times. All three times I had to redirect the parcel to a pick up location as I wasn't home during the delivery slot they provided me with. All three times they failed to deliver my parcel to the pick up shop, and instead of giving me an alternative they sent the parcel back to the sender. When I contacted their customer service they told me that there was nothing they could do and that I should contact the sender! This has happened 3 consecutive times! They are clearly incompetent. I never plan to use their service again, and I would advise you to do the same.”

Helpful Report

Posted 6 years ago

“I tried repeatedly to request my delivery was left in a safe place. There was an error message that it was not possible to update, so i tried the webchat, which directed me to the same form. The driver had not received my request and it has not been possible to arrange delivery to the safe place. the webchat is a robot, which is not able to answer questions. Very frustrating trying to resolve problems with this company.”

Helpful Report

Posted 6 years ago

“If I could give zero stars I would. Terrible service, the doorbell was never rang. We receive dog food through them which is especially important to be received hand in hand and in good condition. We always take care to stay in and receive it and we still fail as they never ring the bell. We left multiple notes on our file to always ring the bell. No luck. If that wasn’t enough- on multiple occasions the boxes were left barely intact, falling apart, open. Terrible service I’m not sure how they can even be in this line of business.”

Helpful Report

Posted 6 years ago

“I seemingly have the same problem as everyone else. Saying they have delivered when they haven't, no buzzer was rang, no card was left, nobody to take a call when they blatantly lie! I needed my laptop for work the next day and paid for a specific time slot, stayed home because i already knew DPD were rubbish and it still happened. Infuriating that there is no reprimand for this.”

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Posted 6 years ago

“They suck !”

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Posted 6 years ago

“Unable to talk to a human. Delivery driver dino not bothering to turn up. Stating delivery note left when there was no not. Photo of street is just out of the back of the van and not even where I live as I live in flats. And contact sms stating delivery time between 11:18-12:18 sent at the same time as sms saying no delivery which arrived at 11:50. Despite previous contact information saying delivery time slot will be organised and I will know when it is before 11.”

Helpful Report

Posted 6 years ago

“Deliver to houses hundreds of metres away or not at all. Don't contact to find directions. Customer service of local depot promises but doesn't deliver. Have also contacted their regional manager but no response.”

Helpful Report

Posted 6 years ago

“DPD are abysmal. Every time they fail to deliver to my address, despite having a postcode, picture of the building, instructions and my mobile phone. It seems I am never in when DPD call, despite always being in. They allegedly leave a calling card, though I have never seen one. I have no idea who they are trying to deliver my parcels to, but it is most certainly not me. They are so bad it is almost like they do it on purpose, they are beyond incompetent by several orders of magnitude.”

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Posted 6 years ago

“Failed to deliver as instructed. Twice!”

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Posted 6 years ago

“DPD are a disgrace, they promised to leave my parcel with any neighbour as I was out and have lots of neighbours who are always in. Instead they have left it at a pick up shop at a drive of 24 miles in a different country. I live in Monmouth Wales and my parcel is in Ross on Wye England. Difficult to contact as automated systems. Emails have not sorted this out so now I must spend time getting a card refund. Other carriers, Amazon and PO are great, but will ensure DPD never again.”

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Posted 6 years ago

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Posted 6 years ago

“Lost my parcel... again”

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Posted 6 years ago

DPD is rated 1.1 based on 5,649 reviews