Name: DPD
Rating: 1.14

“One of the parcels arrived opened and one of the items was stolen”

Posted 6 years ago

“Delivered to a local pick up point without my requesting it or letting me know. I have received no correspondence from them at all. I had to find our from my Amazon seller what the tracking ID was so that I could find out where it was. This is not the first time this has happened either. I really wish sellers would stop using this bunch of chancers. It would be easy to assume the driver wanted an early finish on a Friday so dumped all the parcels at the pick up point.”

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Posted 6 years ago

“Rubbish. I have ordered an item from a clothing company, which was to be delivered by DPD to my home address. For the second time, THEY have selected that the delivery will be to my local Halfords store. Yesterday, I received an email saying that it would be there after 1200 today. I attended Halfords about 2 pm (even though I had not received the pass) and low and behold... no parcel, I must say that I did receive an email saying that it would now be tomorrow but I had made arrangements to collect the item TODAY... as stated by DPD... even though it was supposed to be delivered to my home address anyway!!!! It seems to me, that DPD are just operating to serve themselves.”

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Posted 6 years ago

“Unacceptable! The delivery guy didn't ring the door bell and DPD sent a msg to say we have missed the parcel. I have to skip work to stay in to wait for the parcel! It's waste of time! Also, they said he had put the calling card in my mail box. There is NOTHING inside my mail box. Don't think only appear in front of my door and take a pic, I will know you are here. I'm not sitting in front of the door all day to wait for your delivery people. USE THE DOOR BELL! The chatbox is totally useless. I did complain 2 minutes after I received the message, the chatbox only asked me to call the company. The number is only voice message to direct you to the website. Very poor customer experience! Bad service!”

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Posted 6 years ago

“Saw the DPD van and man across the road from my large front window - no nets or curtains - which is next to my fully glazed front door. I stood and waited - but he got back in his van and drove off! He did not come to my house and therefore did not knock on my door nor leave a card! So No parcel! But I then received an email telling me that I was not home!! Attached was a photograph of the shops in the next street! Anyone got any clues as to what this guy was doing!!? because its beyond me! Is it that they just like driving a van around but just dont want to have to leave it....?”

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Posted 6 years ago

“Oh what went wrong, what is right with DPD is the question to ask, poor management, drivers doing whatever they like as their management back them up regardless. I was invited by DPD to leave a note on their system where to leave the parcels, I did so and asked for the parcels to be left in my front porch, twice this week they crossed the opened door of the front porch to bang at the end on another wooden door, they bye pass the bell without pressing it! Really? when I put in a complaint their replies are amazing apparently the drivers cannot always have the notes, so why asking us? It is apparent DPD drivers and probably management love confrontation! By the way I am 70 years old at my age life should be more peaceful than having to fight for something as simple as a delivery. Comparatively I used anyvan and never had any problems why is amazon not using them! amazon please stop using dpd”

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Posted 6 years ago

“Terrible I wouldn’t use them ever”

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Posted 6 years ago

“Driver was late, didn’t knock and left my parcel (containing perishable food items) in a bin, and when I opened the door and asked him why he didn’t knock, he told me to ‘prove it’ and also added ‘f*ck off’. Currently following the complaints procedure.”

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Posted 6 years ago

“Have paid an extra to get my parcel on Saturday, I got a message saying that we were not at home, which is not true, also that they left a non-delivery card, they didn't, later on I have been told I will get my delivery on Sunday and Sunday I got a message from them saying "your parcel has been delayed due to an unexpected issue" when I call them to try to find out where is my parcel, the first staff member was really rude, she did not let me speak until she suddenly hang up. The second staff member was way much polite and nice, however no solution for my parcel. Not wondering why 93.78% of the reviews are just 1 star.”

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Posted 6 years ago

“My parcel was given a 3pm Friday deliver time and it never got dropped off at all. They sent a message in the evening saying it will now be staurday. Its now saturday and they are now saying Monday! terrible service and didnt think to drop it at my local depot so I would have to trvel 35 miles to collect.”

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Posted 6 years ago

“Driver said I wasn't home....I was. Said he'd left a non-deliverable card...he hadn't. Driver backed his claim with a picture of a white line on a road. Customer service states they work from 9am to 9pm Monday to Friday...they don't. It's no wonder they don't have a phone number.”

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Posted 6 years ago

“Absolutely terrible. Please take time to read, it might spare your troubles. I've had multiple opportunities to access their service and there are some reocurring issues you might want to know about. My biggest problem with the firm is that upon booking a collection of a package from my home the only information I receive is that it will be picked up between 9:00am and 5:00pm. I also reveive a notification that "On the day of the collection, we will also advise you by email of your one hour time slot so that you can plan your day"... but the e-mail never arrives. It is the third time in a row when I am in a situation when I am forced to take a day off and look out of the window in a search of a courier for 8 hours straight. Having repeatedly contacted the staff working on the DPD helpline I have collected that they: 1 - Cannot contact the courier, have no access to absolutely any of their details. 2 - Cannot access any information about the mentioned e-mail and thus, also cannot re-send it. 3 - Do not reimburse their own failures, even of this caliber, can only reimburse the failure of collection of a package, but I have no experience with that. What usually happens now is the courier arrives in a totally random point of a day, or does not arrive at all. My current situation is that two days ago the courier arrived in a random point of a day, yesterday they did not arrive at all, and today I have the 8-hours-waiting-camp hoping that the courier will show up. Absolutely don't recommend using their service ever.”

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Posted 6 years ago

“Worst delivery company ever! I have no idea how this so called company has not been placed into liquidation already! First they have me waiting the WHOLE! day then just as parcel was due to arrive the webpage is updated saying cannot deliver due to wrong postcode.. NO CALL from DPD to ask for info or correct postcode. Then after 2h on the phone trying to reschedule, was first told not their fault then hung up on! called back had a sales agent who hardly spoke English, say that he was "DOING ME A FAVOR" for updating postcode and would be delivered the next day! Next day comes around and then web updated again saying incorrect info, spent 1h again (mostly on-hold) was told that the agent the day before had forgot to copy part of my address, said would email his supervisor to auth address change as he could not do this, and delivery would be made TODAY! Call got "cut off" so called back spoke with a supervisor who could not give a damm about anything, and said that delivery would be made TOMORROW and that I must have called a different company as had no record of my previous call! (only have one number for them) 6 days to get a parcel that came 200km from me! This is not the first time I have had issues with this poor excuse for a delivery company. I will cancel all orders from Amazon if these are the delivery company and would not recommend anyone use this company. The recorded voice as soon as you call them telling people they understand that they may need to take out their frustrations with delayed parcels etc. just confirms how many calls they receive with irate customers due to sub standard service. AVOID AT ALL COSTS! you will waste days and hours on the phone chasing your parcel.”

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Posted 6 years ago

“Order coming from Prague to uk. Got to dpd depot in Preston then it was turned around and sent back to Prague, high value item i am very stressed. Customer service said yeah sorry we made a mistake but you’ll just have to contact the sender and sort it out yourself, I asked them to sort it for as they are a logistics company and could easily redirect my parcel to me, they said they have no control of the parcel once it’s left their depot, ?//a logistics company with no control of parcels??? I don’t know if or when I will now get my item, I’ve wrote to their ceo but I won’t hold my breath after reading the reviews here. My son saved for 14 month to buy this item and now he is left stranded without his money or his item and DOD are saying yeah sorry mate can’t help, shameful behaviour, I wish I cumulative have scored them less than one star.”

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Posted 6 years ago

“Very worst service. I am waiting from the morning but driver even not left the card or ring the bell. And phone them but holding holding”

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Posted 6 years ago

“Promised my delivery today now apparently there is a "backlog" of parcels. Shouldn't promise something that cant be done. Useless set of morons. I will not be using them again and will do my best to notify as many people as possible of dpds terrible service. Every time I've used dpd I've been promised a certain date only to be let down. Disgusting customer service. 1 star is too much for such an appalling company”

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Posted 6 years ago

“One day delivery became nightmare and now DPD says we can't find your item.. Seriously ? this is ridiculous. You pay more money and expect a better service, then this happens. Day 1 - Ordered item with next day delivery option Day 2 - Driver lied. Marked as "No one present to collect.". Though I taken off from my work and stayed at home just for this. (I was waiting just outside my door during scheduled time, till my leg hurts). But they are big LIARS. Day 3 - I lost hope on DPD, their drivers & in their delivery service. So I asked them to deliver it to my nearest collection point. Guessing they cannot say now "No one present". Smart isn't it...? NOPE. They came up with new reason this time - "Your parcel could not be delivered as we don't have the required contact name/number". Seriously ??? You collect and register an item to deliver without person name and contact number ?? And I don't believe this. This is another lie. Because no way their automated call service could identify my parcel without linking my mobile number with it. THEY LIED AGAIN. Day 4 - Person from DPD customer care asked me to contact sender in order to update the missing info. My sender was shocked and assured me that DPD has every info. But they contacted DPD anyway. Now since I lost every hope.. I decided to visit depot to collect my item. So I called customer care and asked them to schedule a pickup today. Person in the call said "Someone from depot will call me to issue a pickup time". Then I got a call from depot not to issue a pickup time but to inform another shocking news. He said "We couldn't find your item. We don't know where it is exactly at this moment. We will look for it and we will give a call when we find it.". Never heard anything from them again... How could they lose an item from depot? Worst management ever. Don't they know how to organize and keep customers stuff. Day 5 - Today... I am scratching my head... thinking what to do ?. I am cursing myself for using DPD. Last time, when DPD lost my item, I told myself to not use DPD again. But look what happened. I didn't know my sender uses DPD, otherwise I wouldn't have ordered anything from them. Complete waste of time, money and energy... most of all, they will give you stress.... When they gonna realize customer is the key to their business and they need to keep customer happy? Look at the number of negative reviews pouring here everyday. Each DPD employee is customer of someone else to.. right? Will they be happy if they receive unacceptable service? I could give 0 or negative ratings. DPD sells STRESS instead SERVICE.”

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Posted 6 years ago

“One day delivery became nightmare and now DPD says we can't find your item.. Seriously ? this is ridiculous. You pay more money and expect a better service, then this happens. Day 1 - Ordered item with next day delivery option Day 2 - Driver lied. Marked as "No one present to collect.". Though I taken off from my work and stayed at home just for this. (I was waiting just outside my door during scheduled time, till my leg hurts). But they are big LIARS. Day 3 - I lost hope on DPD, their drivers & in their delivery service. So I asked them to deliver it to my nearest collection point. Guessing they cannot say now "No one present". Smart isn't it...? NOPE. They came up with new reason this time - "Your parcel could not be delivered as we don't have the required contact name/number". Seriously ??? You collect and register an item to deliver without person name and contact number ?? And I don't believe this. This is another lie. Because no way their automated call service could identify my parcel without linking my mobile number with it. THEY LIED AGAIN. Day 4 - Person from DPD customer care asked me to contact sender in order to update the missing info. My sender was shocked and assured me that DPD has every info. But they contacted DPD anyway. Now since I lost every hope.. I decided to visit depot to collect my item. So I called customer care and asked them to schedule a pickup today. Person in the call said "Someone from depot will call me to issue a pickup time". Then I got a call from depot not to issue a pickup time but to inform another shocking news. He said "We couldn't find your item. We don't know where it is exactly at this moment. We will look for it and we will give a call when we find it.". Never heard anything from them again... How could they lose an item from depot? Worst management ever. Don't they know how to organize and keep customers stuff. Day 5 - Today... I am scratching my head... thinking what to do ?. I am cursing myself for using DPD. Last time, when DPD lost my item, I told myself to not use DPD again. But look what happened. I didn't know my sender uses DPD, otherwise I wouldn't have ordered anything from them. Complete waste of time, money and energy... most of all, they will give you stress.... When they gonna realize customer is the key to their business and they need to keep customer happy? Look at the number of negative reviews pouring here everyday. Each DPD employee is customer of someone else to.. right? Will they be happy if they receive unacceptable service? I could give 0 or negative ratings. DPD sells STRESS instead SERVICE.”

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Posted 6 years ago

“Paid for the dpd next day delivery and what i got was a stressful day!”

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Posted 6 years ago

“If I could rate you less than zero, I'd gladly do. You don't have to be in business if you have no business to deliver customer satisfaction. I wonder what the objectives of such a company as DPD IS WITH THE WAY THEY TREATED MY PARCEL. In this age and time, DPD is the worst delivery company I ever encountered. Royal Mail beats you anyway anytime. Lazy drivers full of lies and customer service agents are irresponsible and this is a reflection of the company ethos. Ten (10) days after I'm meant to receive an express delivery it's still hanging in their depot with series of excuses like drivers have gone out except you wanna come and pick at our depot. You stay home all day and they'll still fail to deliver as promised. As I'm typing, parcel still at their depot. I never reviewed a company before but I can't afford to let this aberration pass. Worst company ever”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DPD Reviews