DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,742 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,742 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited all day for text to give me my 1hr time slot! This never happened! The delivery date was then removed from app details with no explanation,called centre,waited 20mins to be told basically that’s what sometimes happens in Scotland!”

Helpful Report

Posted 7 years ago

“20 mins on hold and still no customer service rep to answer the phone :( Lazy depot changed delivery address so they don't have to honour delivery Receipt and lies!”

Helpful Report

Posted 7 years ago

“Paid alot for a package, dpd put a incomplete adress and then said they could not deliver it, sent it back to calafornia, and it took like a month to get here, same package costs double now. Customer service is fucking awful, Im not even going to get into that here there is so many things wrong with that. Stay away from DPD at all costs they caused me to loose money!”

Helpful Report

Posted 7 years ago

“WORST SERVICE EVER - COMPLAIN OR CHASE UP YOUR LOST/LATE/DAMAGED PARCEL AND ALL YOU GET IS A VERY LONG WAIT- ( TESTING YOUR FRUSTRATION AND TEMPER) TO GET THROUGH FOLLOWED BY A MESSAGE ASKING YOU TO BE RESPECTFULL AND POLITE (!!!) THEN YOU HAVE TO LISTEN TO IGNORANT, RUDE AND CONFRONTATIONAL STAFF WHO SEEM UNABLE/UNWILLING TO HELP !! DO NOT GIVE THIS COMPANY YOUR TRUST OR MONEY - THEY ARE TOTALLY INCOMPETENT, UNTRUTHFULL,INCOMPETENT,DISINTERESTED AND RUDE TO THEIR CUSTOMERS - ABSOLUTELY DISGRACEFUL AND UNRELIABLE COMPANY...IWILL NEVER USE THEM AGAIN OR BUY FROM ANYONE WHO USES THEM.”

Helpful Report

Posted 7 years ago

“STAY AWAY FROM THIS COMPANY, RUDE CUSTOMER SERVICE WHO HANG UP ON ME AND DRIVER DID NOT TURN UP FOR COLLECTION AND I PAID A LOT FOR TERRIBLE SERVICE”

Helpful Report

Posted 7 years ago

“Driver says no one was home without having rung the bell. Not the first time this has happened. Simply didn't come and are lying about it.”

Helpful Report

Posted 7 years ago

“Called to re-arrage a date for collecting my parcel. Waited 10 min on the line. A week after my parcel still ready to collect at home. Called again to re-arrange a date and 25 MIN ON HOLD! The staff assistant put me on hold for 6 min more to find my details. VERY BAD SERVICE. I WON'T USE IT AGAIN.”

Helpful Report

Posted 7 years ago

“no delivery was attempted , and I received a message claiming i wasn't available , in fact its impossible because the address is for a cafe that open 8 to 5 pm , false message after i received claiming i asked to reschedule for 4 days after !! no way to get through to talk to customer service , very poor very unprofessional company”

Helpful Report

Posted 7 years ago

“Still waiting for parcel only 3 hours late. Advised on track my parcel two hours ago that he had 5 more parcels to go before mine. Still nothing so driver doing his own route so what's the point of the tracker?”

Helpful Report

Posted 7 years ago

“Re Justins comments - he is assuming that they have the quality of Managment to train their staff - having talked to some of the 'managment' I doubt that they could train anyone. They are rude,confrontational unhelpful and ignorant. They seem to have no respect for their customers so what chance training anyone else?? This is a failed totally unreliable company with failed systems and desperate dishonest and disrespectful practices. They deserve to go bust ...but they won't be doing it with my parcels !!!”

Helpful Report

Posted 7 years ago

“paid delivery waited in hrs. eventually got txt saying unable to deliver? even though im sat there? no card left? how do i collect from store? rude call handler. driver needs to read additional info when delivered i quoted i may be in the garden leave by door???? terrible service yet again. listen to your customers and train your staff!!!!”

Helpful Report

Posted 7 years ago

“Do DPD ever sack anyone for being inefficient, dishonest and rude to customers..it seems they more likely promote them as this seems to be the companies main practice. Absolute pathetic company and totally unreliable - and could they care less ??? Go elsewhere DPD are just not worth the hassle, frustration and cost for an awefull 'service'...Suppliers take note also as many comments on here state that you will not be used if you employ DPD to 'deliver'. Be aware of their awefull reputation and dont let using them damage yours !!”

Helpful Report

Posted 7 years ago

“Next Working Day delivery not delivered even though I was in the house. Driver didn't use doorbell, swears he knocked but no card was put through the door. I immediately got onto DPD (which is a painful 30 minute minimum hold due to "high call volumes") I was promised delivery after 3pm (as was the vendor) and got a call from the driver to say that he would deliver at 5:30pm. At 5:10pm I rang to check progress, the driver told me he wasn't going to deliver my parcel because he was crazy busy. My parcel was booked into the depot at 5:40pm, which given the depot is at least 20 minutes drive from my house means that the driver never intended to deliver my package. He has accused me of threatening him (I did not) and my parcel is now being held hostage at the depot, despite repeated rescheduled deliveries. I fear for the state of the package if and when it ever does arrive. So my Friday order, is still not delivered and it is now Wednesday. I feel victimised by the depot because I had the temerity to complain about the driver not delivering my parcel as promised. I will now be checking to see what courier firm vendors use and will avoid any using DPD.”

Helpful Report

Posted 7 years ago

“I'm currently involved in the building of a secondary school so it's not hard to miss. I ordered some items from a third party and they transferred the delivery request to DPD. DPD then left £168.02 worth of items next to a white shed/inside according to them which is no where next to the site I'm working on. Not the first time I've personally have had issues with this courier but I wouldn't recommend the hassle to anyone. Hermes and FedEX are a lot better and efficient.”

Helpful Report

Posted 7 years ago

“Used to send a parcel. Presently on the third attempt at dropping off without any success. Unable to easily speak with anyone to resolve and even when I did receive a telephone call, the information was wrong. First issue- local drop off states they do not take paperless parcels second issue - parcel too big for particular shop (within the terms of DPD) third issue- unable to scan 2d barcode. Having spent hours trying to resolve and driving to various shops unnecessarily, I may as well have delivered the parcel myself!”

Helpful Report

Posted 7 years ago

“DPD has the worst ever Customer Services. I would sack all of it's managment and go back to the basics of Customer Care. A good place to start is to value the customer as without them you have no company and no job. Tell them the truth. Do not insult them or their intelligence. Show accountability. Give your correct name when asked (as you have the customers name/details). Genuinely try and resolve the issues to identify the problems and hopefully try and improve on your broken system. Offer a ringback to report back 'progress'. Have enough staff to accomodate an absolute maximum hold of 5 minutes to get through and finally to show a commitment to the change put the head of the inbercile whose idea it is to finally greet the customer (after a redicuous long wait of usually well over 30 minutes) with the most condescending and pathetic lecture about respect and manners and not being abbusive....such hypocrisy considering the way that DPD treats its customers with absolutely no respect and usually is rude and confrontational with them!! There again - you have had many chances to try and resolve this and it would seem that there is no desire or capability to do so...so the best option for customers would be to steer well clear of using DPD or any supplier that uses its 'service' IF YOU ARE NEW TO DPD I STRONGLY SUGGEST YOU AVOID USING THEM>>>IF YOU ARE NOT THEN IT IS EXTREMELY LIKELY THAT YOU KNOW THESE PROBLEMS ALL TO WELL AND I WOULD URGE YOU TO LOOK AT THE OTHER MORE EFFICIECT (AND CHEAPER) OPTIONS !”

Helpful Report

Posted 7 years ago

“They called me to say the driver will be with you in 1 hour then I get a call to say 15 min away just great best delivery company around”

Helpful Report

Posted 7 years ago

“I would have rated negative if there was any provision to rate even below one star The worst company i have ever seen”

Helpful Report

Posted 7 years ago

“UNDER NO CIRCUMSTANCES USE THIS COMPANY! I used this service trying to get my belongings from the UK to Australia. At no point during the quote nor purchasing of their service did they offer guidance as to what was/wasn't allowed into Australia. I packed my box, paid the fee and arranged the pickup a few days before my flight. Pick up went smoothly, I took my flight a days later. Two weeks later, I received a message from an old roommate telling me my box had turned up back in my old address in the UK. I contacted the company, spoke to 4 different people, each of them telling g me to contact a different department. I eventually get a hold of someone who told me, "oh yes, it was delivered back to the sending address, due to restricted items". Personal items are deemed restricted, it took them 2 weeks to take my parcel from my house to the depot where it says for two weeks , then got redelivered back where it started, with no correspondence from them at all. Nothing. I contacted them. They kept my money. I then whilst overseas had to organise a new company, they went and got the package and told me it was too damaged and that they would have to repack it. They sent me photos, In the two weeks it sat in their depot, the box had been completely torn open, and retappwd back together. It looks like a car ran over it and a five year old tried to fix. This box contains fragile, personal and expensive items all of which I told this company about. I'm now paying so much more trying to fix this problem, I'm not sure if all of my items are broken, if some were stolen. This is literally the Worst company and worst service I have ever experienced. AVOID!! AVOID!! AVOID!!”

Helpful Report

Posted 7 years ago

“How much longer can this terrible company get away with such terrible management and diabolical 'service"? They are an absolute disgrace. Totally unreliable, dishonest and rude. When things often go wrong their whole 'customer care' seems set up to infuriate their customers with lies and insults. Be warned -AVOID DPD - They should not be in business with their total disregard for their customers and the service that has been trusted to them.”

Helpful Report

Posted 7 years ago

DPD is rated 1.1 based on 5,742 reviews