DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,656 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Harry Allday

375

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked if delivery address needed changing. Said yes and changed using link sent. Thanked for change. Parcel then left at original address on step. Unable to complain by email as system fails to accept my valid post code. RUBBISH”

Helpful Report

Posted 7 years ago

“1, no common sense 2. no customer service 3. cant get a parcel from A - B without feeding you a ton of lies 4. unhelpful staff 5. re-book your delivery without confirming with you 6. Wont allow you to pick the parcel up yourself 7. Order on a Thursday for next day delivery and they change your delivery to a Monday. Maybe you should buy your staff a calendar because they clearly do not know how that Friday comes after Thursday. Avoid at all costs!!”

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Posted 7 years ago

“Delivery company impossible to contact, not interested in finding my parcel.”

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Posted 7 years ago

“Every time that I have to receive something that will be delivered by DPD, ALWAYS (AND ALWAYS) I have problems with that!!! There was no time that I haven't had problems with them trying to receive the item at home. if you leave a note with information about the delivery, you can be 100% sure that the driver will not read that. It is tragic, but for me, everything turns a nightmare after receiving the notification that my item will be delivered by DPD, I start to get worried cause I know that I will have problems with that. really would like to understand how a company can be so crappy and their staff members even worse...”

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Posted 7 years ago

“Hi, I would give zero stars if possible. Promised delivery on Friday afternoon, waited in all afternoon, no delivery, no contact. Strangely we were delivery number 91, and the driver didn't bother to contact us when he "couldn't find the address". Contacted customer services, driver had finished for the day at 4.30, no reply at depot. Promised next day delivery for yesterday, Monday, as no weekend delivery. Again no delivery, no email, no phone call. Contacted customer services again after another VERY long wait on the phone. Told item was back at depot "awaiting instructions". WHY?? Requested to speak to manager and was promised call first thing this morning. This did not happen. Rang DPD again, promised manager call back within 2 hours. This did not happen. Emailed them, no response. Contacted the retailer to tell them of saga. They emailed DPD and asked manager to ring me within an hour. Guess what? This did not happen. The DPD advisor told me that item will be delivered tomorrow. No idea of time, or whether to believe them. Have lost all faith in anything they say, but need the item urgently. Beyond frustrated at their utter lack of customer service.”

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Posted 7 years ago

“The courier did not deliver because he went to the wrong address because he could not see the difference between 112 and 120. DPD, you employ idiots”

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Posted 7 years ago

“The site needs a big upgrade customer service is none. The driver didnt even knock i watched him out window and couldn't believe he just drove off. Theres no way to speak to someone on the app”

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Posted 7 years ago

“Worst service I have ever recieved!! Avoid!!”

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Posted 7 years ago

“Despite having been to the address earlier this year, delivery was delayed twice due to the driver being “unable to find the property”. Poor service, lack of communication, unreliable and unfriendly.”

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Posted 7 years ago

“Apalling service. Paid for next day delivery on Monday, on Wednesday driver got to our road gate and decided there was no one in, Arranged safe place to leave parcel online received email from DPD promising delivery on Thursday. Parcel then sent to depot 200 miles away. Finally delivered on the following Monday but not to safe place nominated instead left in box by road. My advice reat DPD as the delivery service of last resort.”

Helpful Report

Posted 7 years ago

“We had a delivery of 3 boxes which the DPD delivery guy left at the front door of our apartment building. He rang in to tell us that he needs help bringing them up which was fine, however when my husband went downstairs - DPD got him to sign and said later..and headed out. He claimed it was 'front door' service only which is ridiculous. We've ordered bulk items from other delivery companies that have given us front door service which is literally our front door. Had my husband not been home, I would've been stuck with 3 boxes outside my apartment building and no way of taking them upstairs because of my pregnancy.”

Helpful Report

Posted 7 years ago

“Absolute shower of s**t company. Paid for next day delivery and it didn't turn up. When I queried why (having been on hold in a queue for the best part of an hour) I was told it was because they had "issues" at the depot. Well thanks for letting me know and wasting a day off work sitting at home. Refused refund.”

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Posted 7 years ago

“Best delivery updates. Best delivery on time success rate”

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Posted 7 years ago

“Made me unhappy not receiving my packages on timr”

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Posted 7 years ago

“Lost my bag Bad service”

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Posted 7 years ago

“Such a useless courier company with terrible customer service, I've had issues with them several times now. Today's case included giving me conflicting information, changing the date at very short notice and not following simple instructions. I then received zero help from their customer service (who gave me the same bit of information twice even though I already explained that it didn't solve my query) and then she ended the web chat without giving me any help at all. I asked to be able to speak to a person to solve my query and the curt response I received was 'No' I don't know why good companies use them as couriers to be honest, the general themes of these reviews are all awful!”

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Posted 7 years ago

“Waited in for my slot and ‘Ryan’ didn’t turn up, then had a text saying they tried to deliver, definitely didn’t. Just couldn’t be bothered I expect. Shameful!”

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Posted 7 years ago

“Have a delivery once a month. Always get a text with time of arrival and they are always on time. Drivers are very courteous and their customer service skills are fantastic. Keep up the good work”

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Posted 7 years ago

“Failed to deliver my parcel and they were unable to track where it was. Eventually they had to notify the supplier that they had lost it. Virtually no customer service, no response to phone calls and live chat line that was manned by individuals who appeared to have no access to any useful information.”

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Posted 7 years ago

“NOT RECOMMENDED! Ordered something a month ago and my parcel should have been delivered about 1 week after I placed the order. Through their app I requested the parcel to be delivered to a local shop but this has not been done. I tryed to track the partcel, but parcel number not recognised. Went to depot to find out that my parcel was delivered at another address and that someone has signed for it. Basically, I ended up with no parcel, money taken and no refund. Shame!”

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Posted 7 years ago

DPD is rated 1.1 based on 5,656 reviews