DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,666 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling. Incompetent driver failed to use any initiative to find our house. First in 17 years of living here. Promises of delivery the following day, not kept, now being told it's the to be the next day ! Call centre is useless. Even the complaints team don't give out correct information and neither do they do anything to resolve. DO NOT USE THIS COMPANY”

Helpful Report

Posted 8 years ago

“Thus has got to be the worst delivery service ever. I wouldn't even allocate this company a one star however if I didn't Iy would allow me to record my review. I have been awaiting a delivery via this company, had no contact whatsoever albeit they have my phone number and email address and they held onto the parcel for 5 days in a cage then returned to the supplier. Please any company who utilises Dpd for deliveries, think twice as I certainly will be taking this into consideration when placing any future orders. Thank you dpd for spoiling my grandchilds birthday”

Helpful Report

Posted 8 years ago

“Second time I have selected a 1 hour delivery slot only to wait in and receive a no show! Log on to the tracking website to see a message saying delivery delayed and won't arrive until Sunday I selected next day delivery for Saturday as this is when I needed item for Sunday no good to anyone! Dpd are giving online retailers a bad name! Poor show and service”

Helpful Report

Posted 8 years ago

“Awful company - never deliver the goods when they say they will - always put you're out when you're not, today specifically I waited in for a really important delivery (paid extra for the delivery time) - watched the driver on their tracking system get to 100 metres of my property then i receive a text saying I'm not in. In addition there is no number to reach them on - the customer service number is totally automated. Rubbish organisation”

Helpful Report

Posted 8 years ago

“I had a completely DISASTROUS experience with these DPD people and I'm going to tell you all about it so you don't get SCAMMED the same way I did. I ordered a package with an express delivery for the next day. SO, on the next day, before it was about to arrive, they sent me an email telling me to choose what to do with the package if I wasn't at home. I was not at home, so I clicked on the link telling me to choose a delivery location close to my home. The moment I did that, I got a message telling me my delivery had been changed for the following day. There was NOTHING on the page alerting me that the date of my delivery would be changed. If it had been, it must have been in very small print, hidden somewhere. I needed the package urgently, that's why I had decided to pay EXTRA money in order to have it as soon as possible. So I called them telling them that there must have been some error and that I still wanted my package on that day. The customer service people were all very nice and offered the option of collecting the package from the depot which was MILES away, it would have taken me 4 hours back and forth. That was ALL they could do, they said they could not change the delivery on the system, as if they didn't own it. After insisting and wasting a lot of my time and stressing me to an extreme point, they conceded to bring me the package the next day at home. I had to basically beg them to send it home, since, as they had already FAILED on my delivery and the object was to no use to me anymore, there was no point for me to collect from a place near me. They said they would do that and the next day, guess what? They delivered it at a shop near me, NOT AT HOME. So they basically LIED to me. They also refused to pay my money back. So, let's resume: I paid for a service they DIDN'T PROVIDE, the package was USELESS to me when it came, they LIED to me to get rid of me. This company is a DISGRACE. I can only assume they have this little entrapment scheme going on, where their site baits you to change your delivery date so that they can have time to deliver as many packages as they can and so they can get away with ROBBING people that they can't actually serve. It was a HOPRRIBLE EXPERIENCE and I will specifically buy things that are not delivered through them from now on. I would rather walk to China and buy my products from there than pay these THIEVES another penny.”

Helpful Report

Posted 8 years ago

“Ordered hair product from an online store and chose (and paid) for next day delivery. This was a Thursday. Had a text from DPD with options to have the parcel delivered to a local store - chose this as I would have been out of the house for approx 2 hours on the Friday and didn't want to miss it. The next morning I received an email from the online store saying my parcel wouldn't now be delivered until Monday! Product ordered was needed for Sunday, so called their customer service only to be told that there was nothing they could do, and as they had dispatched the item on time they would not refund the £7 delivery charge! Was 'advised' that this was somehow my fault for choosing delivery to a store as it would have 'interrupted' DPD's route!! The store is approximately a mile from my house. Is not the first time DPD have failed to deliver items next day - I honestly don't know why companies employ them as couriers - they are so unreliable.”

Helpful Report

Posted 8 years ago

“Useless. Half the time they don't ring the door bell and leave parcels with a neighbour when I'm in. Other times they ring the door bell then go straight round the side to dump their delivery without even giving me a chance to get to the front door. I expect a delivery person to wait a reasonable amount of time. At least thirty seconds!”

Helpful Report

Posted 8 years ago

“"" they text you on arrival excellent service”

Helpful Report

Posted 8 years ago

“Useless useless useless change my delivery address for a pick up shop next day receive a text about that i change my delivery day which i didn't then when i contact helpline have been told parcel is too big to be delivered to a pick up store when request delivery for Saturday received email about that my parcel will be with me on Thursday also helpline didnt even apologise”

Helpful Report

Posted 8 years ago

“I received 2 parcels in the last fortnight delivered in the time stated by Cath cheerfully who works from the Durham depot. Thank you. RB”

Helpful Report

Posted 8 years ago

“AVOID AT ALL COSTS. Drivers are all lazy and the customer services are hopeless. I called as my parcel wasn't delivered to any of my neighbours as requested.. I was told he tried 4/5 doors when I knew 2 of my neighbours were in. I then called the customer services team to be told the driver hasn't got the time to return.. I then asked to speak with a manager, which was replied to 'the manager doesn't have the time' the service overall is appalling. I WILL NEVER USES THESE AGAIN!!!!!”

Helpful Report

Posted 8 years ago

“The lady at Dpd said they were running behind and had missed me out to try and catch up. She assured me that they would come back and deliver. No body came back and I stayed in all day. They then sent an email saying that I wasn't in when they called. Blatant LIES”

Helpful Report

Posted 8 years ago

“Shambolic bunch of liars. Signed up to Amazon prime, who apparently use dpd, I can only assume because they are extremely cheap??? Received email saying that my parcel would be delivered that afternoon. It wasn't, however later received another email stating that it couldn't be delivered as we were out????? We live on a tiny no through road and have two extremely vocal dogs.... no one gets in or out of here without being noticed... Plus we were in the garden all afternoon. To add insult to injury, I then received an email saying that I had requested a change of delivery slot!!!! Total Bollocks. Amazon you need to rethink your delivery options. Dpd are rubbish.”

Helpful Report

Posted 8 years ago

“Awful awful awful”

Helpful Report

Posted 8 years ago

“Waited in for what will be 2 days. Told they had tried to deliver and left a calling card (BS) then waited in on day 3 (today) it's now almost midnight so the email & text message stating it would be redelivered today between 6am-10pm obviously nonsense too! Let's hope tomorrow I ACTUALLY receive my parcel. What a horrendous company and website . It's impossible to leave a complaint. If there was a "0" that's what they'd be getting!”

Helpful Report

Posted 8 years ago

“One star would be classed as exceedingly complimentary for this utter shambolic excuse of a courier service. Have attempted to email customer enquiries to be informed that the email is undeliverable, sort of akin to my parcel it would appear. The telephone line is simply an automated message repeating the incorrect information supplied on the "Track my Parcel" app. I had some Gorilla in a white van photographing my home, walking over the lawn shouting that he couldn't locate my parcel and it must be in his mates van, but not to worry as he'd ensure that it would be delivered. Moments prrior to this event I received and email informing me that they couldn't deliver as no one has home and that a calling card hard been left, needless to say I was not in receipt of any card. DPD you should be ashamed with this standard of service, and I use the term service extremely loosely!!!”

Helpful Report

Posted 8 years ago

“Pretty good delivery company. Delivers on time 9/10 times, love their mobile app which shows you where the driver is and you can approximate your delivery time. Sometimes they also let you choose your 1 hour delivery window which is really helpful.”

Helpful Report

Posted 8 years ago

“The worst delivery service I have ever dealt with. 2 items had the same issue. Waited in all day for 2 different items in 2 different days. ALL DAY which I took off of work. Same excuse, misplaced in warehouse. When delivered they did not wait for me to answer the door but left at entrance. The worst company. When using this through Amazon again will not wait in for them.”

Helpful Report

Posted 8 years ago

“I went to collect a parcel from you depo in Bicester last night and was told I didn’t have enough id. A lady then said to me its fine if he answers some questions which I did they then went to get my parcel and told me the parcel is not back yet from the van and to come at 10.am. I arrived and they point black refused to help as I only had the id I had the previous day. I then questioned why I was told this and the lady was rude and said your not having the parcel sorry. I said why was I told this she said I don’t know it was not me that told you. I then said can I speak to a manager she said no there busy in meetings and then shut the door in my face. why was allowed my parcel the day before and then not on the next day. you should all have the same rules.”

Helpful Report

Posted 8 years ago

“Driver left our parcel out in the rain and the products were completely damaged. £235 worth of products to be exact. Was told to put a claim in and the driver called at our customers and basically called them liars. Unfortunately for the driver the event was captured on CCTV so his swiftly altered his story. I presented the evidence and claim form and DPD Local BAC's over £12 compensation (about the same as the cost for the delivery) even though the driver didn't get a signature as required with the service used they limit the compensation to this £12 per KG. I would have been better sending by Royal Mail 1st Class. To top is off we then get a phone call saying we don't send enough parcels so they are putting our prices up to £18 for one parcel from around £6. Looking at the other review i shouldn't be surprised, shocking service followed up by no customer services. Will be advising my large network of business friends not to use DPD Local in future”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,666 reviews