DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,742 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,742 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutly awful! I have been delivered a parcel in a pick up shop by my house. Now I cant get my parcel because this stupid shop is closed permanently (dont ask me why) with my parcel inside! DPD told me that the shop is been refurbished and they are trying to get back the parcel but I have been told that everyday and nothing changes. On a top of that the company which sold me the equipment told me that DPD said it was my responsibility because I requested the parcel to be send there, as if I was supposed to know that this shop will be closing. They should choose better their pick up locations its not my problem! Also last time they sent another delivery to a pick up shop without even asking me, I never requested that They also lost one of my parcel, need to be re-delivered on Saturday at my house but I'm sure no one will come as always!”

Helpful Report

Posted 8 years ago

“Disgusting, awful service. It is very difficult to envisage this company being around for much longer. I am always at home in full view of the front door during the delivery and not ONCE has a DPD driver appeared. Instead, I receive ‘Sorry you were out...’ messages, complete with fake pictures of what is supposed to be my front door. Each time, I am forced to call customer services - I am appalled to discover how much these calls have been costing me. I would urge customers to continue posting reviews and filing complaints with the companies who use DPD. Eventually DPD’s cheaper courier costs will be offset by the costs of resolving customer complaints, meaning companies will switch to better suppliers.”

Helpful Report

Posted 8 years ago

“Their online system, the only way to contact them, was down for over a week. This led to me missing two deliveries I knew I would miss, being unable to communicate this. Their online reps only reply by email once a day at most, leading to huge delays. To phone them would cost pounds per minute. They promised 2 deliveries by email which did not happen, in fact the online system shows it had already been returned to sender at this point. Utter lack of communication or sense in employees.”

Helpful Report

Posted 8 years ago

“Much the same as most of their reviews. Lost parcel - only got to Leeds from picking up - no trace again and the parcel was going overseas!!! So sad that this happens so very often through this company. Unfortunately, they will only lose more custom. In the meantime, you pay for stress and not a decent delivery service.... Thanks !!!”

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Posted 8 years ago

“They charge customers very cheap and they hit their drivers very hard. I would not recommend ODF to join them. Avoid avoid”

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Posted 8 years ago

“Simply awful. Even one star is way too positive. Parcel not delivered, despite repeated confirmations of the delivery time. I have now called the DPD six times and nobody knows anything. They allegedly cannot contact the driver - person called Cyrill (who does not pick up calls from them and who also does not respond to the depo), he failed to show up in the depo. The tracking system online and on the app is useless as the drivers do not update it. And good luck contacting the center - you would be lucky to go through and they might even "accidentally" hang up on you. Avoid as a plague.”

Helpful Report

Posted 8 years ago

“As I knew the time slot the delivery was arriving I waited for him, watched him pull up and then leave the box in front of the door, failing to knock or ring the doorbell. I'm not happy about this as again last week my delivery was left at the front door, thinking I must have missed the doorbell, however this must have been what he had done last week too. This is worrying as leaving the box in full view to everyone it could get stolen. Leaving at the front door is certainly not a safe place. The status of delivery is signed for by me, however this is obviously a lie.”

Helpful Report

Posted 8 years ago

“Poor service, things don't get delivered, parcels get lost, one day driver delivers, next day 'the address cannot be found', drivers lie in the tracking system, collections do not get returned, time slots do not arrive or arrive in retrospective. Delivery rescheduled without me knowing it. I only hope that a company like this gets naturally out of the market one day.”

Helpful Report

Posted 8 years ago

“Hold my parcel from Wednesday without explanation. Looks like they lost it ( was before with my friend parcel) .”

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Posted 8 years ago

“Stated they had tried to deliver parcel when they did not. Beware phoning company as it costs an extortionate amount. They say they will investigate but never get back to you”

Helpful Report

Posted 8 years ago

“Stayed in all afternoon and told 'we couldn't deliver your parcel as the premises were closed'. No one turned up and no card left. INCOMPETENT”

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Posted 8 years ago

“Waited in as instructed. Then got a text and photo of my house to prove l was out, only it wasn't my house. Don't know what will happen if driver goes to wrong house again as cannot get in touch with dpd !!”

Helpful Report

Posted 8 years ago

“First, they offer to deliver to a pick-up point, but fail to do that. Next, they send you a delivery day and one hour slot, but their driver fails to appear. Worst company ever. Avoid at all costs.”

Helpful Report

Posted 8 years ago

“Over a three week period, three separate parcels were not delivered to the house. A total of 5 failed attempts (should have been 7 but after one failed attempt they went straight to the collection shop!!!) All next day deliveries so the first two took over a week for me to get and the £700 phone, well after all the lies and poor customer service I had been through, I had to cancel it as I didn't know when it would arrive. Lost money for the business selling the phone and major inconvenience for me. see me talking about it: https://youtu.be/GCimplCY28I”

Helpful Report

Posted 8 years ago

“I’ve used their service twice so far and I’ll go out of my way to never use them again. The first time I was expecting a package with 1 day delivery that I did have to pay extra for. I did t recieve that package for another week. When tracking the information would read that the order was refused by recipient. I didn’t refuse it nor get any call or notification that the order was supposed to be delivered. This went on day after day saying that I wasn’t home to receive the delivery, but I work at home, with my office having clear sight of the front door and street ahead and not once was any delivery attempt made. The other time was quite similar, and both times when talking to customer service they either don’t care or they will lie directly to your face. They also wouldn’t give me a refund for paying for 1 day delivery even though it took 7. Luckily my credit card company forced them after I disputed their charge. Do not ever trust these people with your orders. I can accept a delivery being late or even something getting lost, but they really don’t care about you as a customer and will do whatever is easiest for them and will even lie to you. Do not trust them with your parcels.”

Helpful Report

Posted 8 years ago

“Parcel was due next day given time slot tracked my parcel and it stated driver couldn't find my address, rang customer services to ask where my parcel was nd all I got is it will b with u some point today still no sho, will not use this company for anything, looks like I'm in for another day waiting for my parcel”

Helpful Report

Posted 8 years ago

“DPD......What a cow boy outfit !!!! What a cow boy outfit !!!!! I sat at my front door waiting for delivery to day. I then got a txt as i sat there with "we have missed you we could not deliver" I stood up and looked up and down the road not a sign of a delivery. I tried to call them recorded message, I sent an email, which i am told will be answered within 90 mins..why not answer a phone then speak with their driver and send him to my address immediately, What time wasters, and what a way to run a business. My husband finally got hold of someone at the depot "it will come tomorrow now" was their reply, They even sent me an email with a photo of the "House" they had been to i live in a "BUNGALOW" Complete waste of time !!!”

Helpful Report

Posted 8 years ago

“long story.. I ordered two phones on the 13th, one turned up so I got in contact on the 15th they said 10 days, I left it a couple days and contacted them then I got back in touch a couple days later and they changed it to 10-20 working days. They finally turned up on the 21st but they didn't knock they posted a letter saying they will be back tomorrow. it came the 22nd I was waiting in until 3pm and nothing turned up. my family member got in contact with someone and they said they forgot to put the parcel in the van. How can someone forget to put a parcel in a van when its their job! Just sill! the first and worst experience I have had with dpd. wouldn't recommend and would not have another delivery with them!”

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Posted 8 years ago

“they went to the wrong address and then just left, cant contact to say its the wrong address so when they come tomorrow they will go to the wrong adress again. terrible company.”

Helpful Report

Posted 8 years ago

“First attempted delivery, I was out (working). Okay no probs. Second time I gave them instructions to leave with neighbour, they didn't bother to try delivery at the neighbours. Ive requested a call back from them but Im not even going to wait for that! Ive sent an email to Sinead Croke, Director of customer experience, and I INSTANTLY received an email back (from....KEVIN) telling me that they have contacted the depot who will contact the driver to see if he can re deliver the item today, and apparently the responce they received has come back blank. Which I can only presume that the answer to the question was....NO HE CANT RE DELIVER THE ITEM. All in a space of 2 seconds! Automated emails that act as if they are live. Im expecting a new iPhone, I shall ring Carphone Warehouse to cancel the order. Hopefully they will think twice about using DPD. Im a postman and I really think folk should use the Royal Mail. If you are having problems with DPD then you should complain to the people using them, not DPD...they don't give a damn.”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,742 reviews