DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,264 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is DPD a scam?? I booked and paid for 'next day delivery drop to door'. Apparently this takes 1-2 days...I dropped my envelop at 1:30ishpm on 10/10 - it had to arrive on or before 13/10. At 5pm checked the tracking. "your parcel will be delivered no later than 14/10" I went to DPD online chat and their solution was for me to upgrade my delivery, I felt I had no choice. Another £6.99 and I chose it to be delivered 12/10 12-6pm. Long sad story shortened: the envelop was never delivered, it was relabelled on 13/10 and made a next day delivery back to me!!! No reason was given. Absolutely ridiculous. No customer service detailed on the website. This aborted delivery has cost me £1000 due to the envelop not arriving.”

Helpful Report

Posted 2 years ago

“The delivery came, I have a ring door bell & gates before you reach my front door. It wasn't until I heard my gate slam shut that I knew someone had just left so I opened the window & asked him to hold on for me to get the door. After receiving the parcel I saw the note saying "we missed you" & an email saying the same thing. Meaning he didn't even attempt to deliver my parcel before putting a note through the door & sending an email to tell me I missed them. Kind regards Quinton Hillocks”

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Posted 2 years ago

“DPD supposed to be the best in this but it shows that there workers will only pick and choose what they want to deliver and what they don’t want to deliver. Had an upgraded delivery for Saturday morning and yet DPD driver arrived to collect my parcel and yet no delivery of other, I asked him he told me that the system would not allow him to scan that parcel, and also stating that the person who was on yesterday never wanted to deliver the parcel. What kind of nonsense is this”

Helpful Report

Posted 2 years ago

“Delivery driver stole my phone then signed for it himself. Got a notification of delivery at midnight saying delivered at 16.00?! Customer services about as useful as a chocolate teapot!”

Helpful Report

Posted 2 years ago

“DPD lost my package, ignored emails, took 2 months to get repaid for service not provided and I was left significantly out of pocket for replacing the product that they lost. Terrible, terrible service and I hope never to have to deal with them again.”

Helpful Report

Posted 2 years ago

“I didnt even want to give them 1 star, they have held my parcel for 12 days, they have delayed it twice due to unexpected delays! Even after paying 4:99 for them to deliver on a saturday DPD are the worse courier service!”

Helpful Report

Posted 2 years ago

“I sold some vintage speakers on ebay and used DPD as the courier. We bought 2 sturdy plastic boxes and carefully wrapped them with a load of newspaper and bubble wrap and put loads of HANDLE WITH CARE / FRAGILE tape as well as parcel tape all over them.. There were 2 boxes, the bloke who picked them up couldn't even wait 5 seconds for me to open the door. When I did, he picked up the boxes without even making sure they were stacked properly and ran off down the drive with the top one wobbling. At the bottom of the drive I heard a loud noise as he had carelessly thrown them on the pavement, before carelessly throwing them into his van. I wanted to shout 'Be careful' but didn't get chance. Today, the buyer has received the boxes and both of them are smashed to smitherines. The plastic boxes are smashed up and the speakers damaged. Both boxes have clearly been dropped from a height and transported with no care whatsoever. Making a complaint is not easy either. Their website first rubs your face in it with the blatant lie that they do their utmost to take care of your parcels and then offers various ways of getting in touch that don't work. I ended up calling which was saying I would be put through to my local depot but it sounded more like an indian call centre who are apparently emailing a link to another call centre?? It boggles the mind how they can treat packages so badly, surely on day 1 they are taught the importance of handling with care! Apparently not. Needless to say I won't be sending anything else with them.”

Helpful Report

Posted 2 years ago

“Worst delivery service I have ever Delt with .waited in from Monday to 10.46 pm to get a message saying there has been a delay .did this again Tuesday Wednesday till 10.46 pm and still no sign ,then eventually arrives at 6.30 on Thursday .made up alsorts of excuses on customer service. ,I caught them out on there lies ,il never ever use DPD again .big 0/10 from me 👎🏻”

Helpful Report

Posted 2 years ago

“Absolutely shocking company. Waited in all day for parcel. Then got tracking update, saying driver could not find my address. My house is 15 minute drive to depot.”

Helpful Report

Posted 2 years ago

“Driver did not follow instructions of where to leave it if no one home”

Helpful Report

Posted 2 years ago

“will never use this again in the future. The delivery driver lied and said that he attempted a delivery which was not attempted and then after that delivered my item to a shop away from my home which was never agree to. When I called to make a complaint I was told that they do not have a complete line which is absolutely ridiculous considering that they are holding personal items of people. I was in my home all day waiting for a delivery that I had ordered for a home delivery and then I received a message to say that my delivery was not delivered because nobody was home although I’ve been home the whole time and my door did not ring at any point. when I then explain this to customer service they told me that the driver was in fact in the area however when I ask for proof that he was at my door they could not provide me with this. The driver also failed to leave a missed parcel card as proof that he attempted delivery which also tells me everything I need to know about this company. If you value items and want to receive them at the time you were supposed to receive them I would highly suggest using another company Date of experience: 12 October 2022”

Helpful Report

Posted 2 years ago

“Useless company!!! I took day off to receive important parcel by DPD… Received message saying Sorry we missed you with photo of plain black background… Just to say we have CCTV all the way around the house and no DPD driver turns up… Been told after waiting 30 minutes on the phone that the van broken down but they have no clue why I received message that they missed me … Never use DPD again”

Helpful Report

Posted 2 years ago

“DO NOT USE Customer Service is an absolute joke. Ordered a part on 4th October from a company who dropped it off at one of their pick up points, DPD collected it on the 4th and then booked it back into the pick up point on the 6th since then I have made numerous phone calls and been lied to repeatedly, promised dates for collection , promised callbacks which never came 7 days after they initially took parcel they consign it to history as it makes their figures bad. 8 days later they cannot find parcel Absolutely shambolic Service DO NOT USE”

Helpful Report

Posted 2 years ago

“Dpd Time to close the bussines !!! No one care about delivery !!! Lie to people charging for service you are waiting all day and after they send you message sorry we miss you !!! Put the message to your a......”

Helpful Report

Posted 2 years ago

“They haven't been able to find an address for a week. Very frustrating”

Helpful Report

Posted 2 years ago

“This company are an utter disgrace. Sent what is essentially an antique electronics item to Goole,Yorkshire purchased off eBay at significant cost. The item arrived bent in half and utterly ruined. Obviously the driver mistreated it and then delivered it knowing it was likely damaged but didn't invite the receiver to check it was ok. The receiving workshop didn't open the box for several days as the item was in a queue. When he did he photographed the vandalism on display. I contacted DPD local but they were completely unhelpful and told me the period for claims had elapsed. This is around £230 worth of equipment their driver destroyed then didn't own up to it so I could claim back the cost. This is tantamount to outright theft. I suggested a discretionary good will payment but was told in no uncertain terms they would not honour my complaint. DPD has destroyed my item and it can't be replaced either, nevermind the fact they couldn't care less. Avoid this company at all costs. I hope they go down the tubes..”

Helpful Report

Posted 2 years ago

“Yet again, attempted delivery yet I was in the house with a home camera in place and no calling card left, so indeed no delivery attemted at all, despite now two days later having paid next day delivery (company, not DPP, have refunded this now) Why lie, I have now formally complained and want GPS Evidence as it happens all the time, Lies. All this and on the app I have a safe place recorded also!”

Helpful Report

Posted 2 years ago

“Delivery scheduled for Thursday but as proof of age required and I wouldn't be in changed the delivery day to following Monday. Didnt get my 11a.m. text advising delivery time so looked at the tracking to find it had been returned to sender.”

Helpful Report

Posted 2 years ago

“I paid extra for the next-day delivery, and it was delayed twice. What is the point of paying extra!!!”

Helpful Report

Posted 2 years ago

“The worst company! The courier didn't even leave the car to deliver the package to me. I got a photo taken from the car and the message that no courier had found me at home. Yhhhh”

Helpful Report

Posted 2 years ago

DPD is rated 1.1 based on 5,264 reviews