“Driver never attempted to deliver my parcel saying it would be delivered to shop as we weren’t in. We were here & looking out for the delivery. Now delivered to shop NOT local to us. Completely unsatisfactory.”
“The service after buying is not honest.
First the quality for the price that I paid (+ big local taxes) was a bad experience. I can understand the argument of the stains but not for the scratches that was on shoes. Then the size of the shoes are 2.5 more than the real size.
To return them with a shipment that you ask will coast me a lot.”
“I received a text message last night saying sorry i have missed you yet i eas indoors. No card was left and the link i was sent doesn’t even work so i have no idea what the delivery is and therefore am unable to re book it. This is not the first time with this company either. Terrible customer service.”
“Failed to collect two parcels from the drop off shop for a month was given every reason possible all false, third parcel was scanned in then scanner didnt communicate to driver so driver refused to collect it as not on his system, hours and hours wasting time trying to resolve this complete nightmare dont send anything valuable with them not worth the stress.”
“Asked for delivery to neighbour delivery person totally ignored instructions contacted ceo of Dpd and they are looking into non arrival of parcel an total avoidance of leaving with neighbour”
“IRRESPONSIBLE - NOT DELIVERING COVID TESTS
I've been waiting at home for two days and both days I received an automated message saying "could not deliver". Rang and chased it up and was promised call backs to resolve that never arrived, even with the urgency of it being a covid test!
Theres a global pandemic and this company is not delivering the tests needed. How irresponsible!
Avoid at all cost - if this is their service standard for delivering medical resources you can imagine what their service is like all together.”
“I will never again buy something with You unless you change your company delivery which is DPD i waiting on parcel almost week every day i reciving message "that i requested change delivery on next day delivery" which is not True my feedback is negative”
“I will keep this review as short and concise as possible, and detail my experience with DPD as a small business:
1) My account manager setup my account for prices to be calculated on actual weight, not volumetric weight. My first week racked up £600 as the account was setup incorrectly, and was billed on volumetric weight.
This was answered with a link to the terms and conditions, however I stated that my contract suggested otherwise.
After many emails, a credit note was raised for DPD's error, although I was still charged the full £600 even though DPD made the mistake.
2) As my account was setup for prices to be charged on 'deadweight' AKA actual weight, I was told all surcharges etc would be based on this.
Little did I know, the 'Covid Aircharge' is billed around a week after a parcel is sent, but is calculated on volumetric weight. (Even though I was told otherwise).
After contacting my account manager, she said, 'I have just double checked and yes they are actually charged on volumetric weight'. (Admitting another mistake). My emails asking to rectify this have been ignored multiple times.
(Quick example, current covid surcharge to USA is £4.55 per kg. A box of 75x40x40 which weighs 2kg has a volumetric weight of 24kg, which brings the surcharge amount to £109.20, rather than £9.10 as I was told).
3) After sending over 2000 parcels with a small fraction being damaged with other couriers, my first week with DPD had a parcel completely smashed up). I tried to claim, sending over 10 photos detailing all of the damage, label, internal and external packaging. DPD are still refusing the claim and asking for different photos each time, even though they have all been submitted.
This is my experience with DPD local, and they have caused me more stress than any other company I have worked with. Their mistakes have cost be hundreds of pounds in refunds, and 2 weeks worth of work to be wiped out by their incompetence.
As a small business owner, I would recommend using ParcelForce or UPS for your business and avoid using DPD.”
“Parcel number 1597 6803 010 216 T
I hope not to use companies that use DPD Local,
as you get an email saying you will get a delivery
tomorrow but don`t get delivery slot next day -
the goods seem never get picked up from the
company. Also you never really know where your
parcel is. Never got here. Got a refund from the supplier
after some nonsense.”
“Collection delayed and no update provided. Waited all day but collection was not done. Also no information on when it will get collected. Really poor customer service.”
“I would have given Zero stars if it was possible…trying to speak to a human being to find out why a parcel was not delivered even though someone was at home is nigh on impossible….every single phone number I have found just takes me to an automated service…would never recommend this company”
“First of all, I did not receive the qr code with my first order so I had to buy another one and then refund the first one.
But most importantly, they charged me fees for import tariffs after I have sent my parcel. There was no warning about these tariffs when I ordered the service. This fee exceeded the price I paid for sending it in the first place.”
“1 star even more. Theres no option to put 0 star. I was waiting for my parcel to be collected. Driver came and press the buzzer and went off while talking with someone using head phone. Not even wait 10 seconds to open the door. (everything recored in CCTV footage attached ) I bring up the parcel and he refuse to take, saying its already late. I buy the service for next day delivery and it wasn't gone through. I know DPD local don't care so better contact ombudsman service.”
“DPD is a scam!
I was moving overseas in January and flew to Edinburgh just to pack up my stuff from my flat. DPD local took 3 boxes of literally everything that I own and I was later told that because of Brexit, it couldn't have been delivered but they picked it up anyways. After this, my parcels got lost and I have been begging them for months to find them. Two of the boxes came back but the third remained lost. Now, in May, they told me the third box had been found but since the parcel was damaged, it got "disposed of", after me writing to them every week for 6 months!!! Now they never answer my emails and I still haven't received any money from my claim. They also made me prove the value of whatever I was sending, even though they had collected the insurance money beforehand without mentioning this "proof of value" requirement anywhere obvious. This box contained personal things that meant a lot to me that I couldn't bring on a plane.
DPD kept lying to me about what was going on with my parcel and that they will reach out to me but they never did! I also submitted a 100 page PDF with invoices for most of my things that I had purchased online but they returned it saying they need more supporting evidence. I had to reach out to support again via the live chat to have that changed. They keep telling me to be patient and that the claim will take time because "it's high value", yet they threw my stuff in the bin (or so they say), for whatever reason, knowing full-well that I am looking for it. It actually never left Scotland.
I've used them before and my parcel arrived broken with half the stuff missing and they didn't even allow me to make a claim.
Avoid at all costs!”
“Very bad experience. Strange and unexpected list of prohibited item. Lost package, even if it was protected/insured, they did everything they could to cover the loss. Don't use them!”
“Terrible Service
I recently had the misfortune to use this company. I had placed a large red fragile sticker on the parcel which had been removed by the time in arrived. The contents were all broken and of no use to the buyer, but as I had paid for parcel protection I contacted DPD and made a claim and was asked to provide various documents by 16th April. Having complied with their instructions they then rejected one of the documents and with one days notice brought the deadline forward to 6th April. I still managed to get the correct document to them within the deadline, but at 12.36 am I received an automated e mail saying the claim had been rejected. Since then I have tried various methods of contacting them but to no avail. They will not answer your e mails. Buying parcel protection is a complete waste of time. Customer Service is completely non existent. Terrible company I will never use them again. If it was possible to give a minus score I would have done.”
