DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,061 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,061 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited in all day, never showed up”

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Posted 2 years ago

“Terrible delivery experience, the courier does not know the address and left. The next day the product has been returned to the sender without redelivery attempts. Never using this service ever again.”

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Posted 2 years ago

“Had delivery for Thursday 7th July being delivered by DX Deliveries, Thursday was not delivered due to couriers not being able to find the address, so rebooked for Friday 8th July (Today) to getting an idiotic driver deliver to the wrong place. Google maps have my location down the road from where I actually am, and if the delivery driver uses that as satnav, wow how moronic!”

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Posted 2 years ago

“the worst delivery company I have work with. No-one answer the question, or you can not speak any adviser.”

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Posted 2 years ago

“Awful company, lost a day's wage waiting in for my delivery which didn't arrive after being told twice on the day it was on its way. Company also claimed it couldn't get hold of the sub contractor to confirm arrival. I called them, got through straight away and was told the product had only arrived after the drivers had gone out that day and it was due for delivery the following day. At best was given incorrect information due yo incompetence at worst bare faced liers!”

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Posted 2 years ago

“Delivery driver treated my partner like she was something he had stood in and needs to learn some manners, My partner is in a wheelchair and she only asked him not to leave the package in the door way as it would stop her from getting outside in an emergency, driver then became very aggressive and intimidating, threw the package on the flower bed damaging the plants and got back in his van and left my partner in tears. Attempted to call DX to complain but got put on hold for an eternity and eventually gave up, then tried a live WEB chat but was disconnected before i had chance to type my reason for contacting them, finally attempted to make contact through email but that bounced back as it was not a monitored email inbox. What a shower of xxxx ,why anyone uses this company is beyond me .”

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Posted 3 years ago

“Just read the other reviews! Wish I never placed an order with them. Too late will never see the parcel again.”

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Posted 3 years ago

“Awful company. Paid next day delivery for it to not show up and with a full correct address got texts saying they couldn't find my it and finally got a text for it being delivered but hasn't been or been delivered to wrong address. Joke of a company avoid them they should be shut down”

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Posted 3 years ago

“It said my items are out for delivery be delivered today and it NEVER turns up! Dispite a full correct postcode and house number the driver was unable to locate the address Have to contact DX to rearrange. Awful!!!”

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Posted 3 years ago

“Didn’t revive my item. The seller contacted xx who said it was signed for . I have asked them for proof of this as I didn’t receive or sign for the parcel . They are not interested . I believe I should be provided with proof of my signature (because I didn’t sign for it) but they’re just saying it was signed for . No proof . It was a large expensive item. Awful customer service . Spent three hours trying to get through on the phone . Live chat just didn’t respond . Awful company”

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Posted 3 years ago

“REALLY BAD! Given one hour's notice for delivery on a weekday. No card left. Garbled phone message left, with an indecipherable number. No one picks up the phone - i gave up being on hold after 30 mins. No answer on the chat for 3 days. After 3 days someone answered and was going to transfer me to another dept - an hour later, I gave up on that too.”

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Posted 3 years ago

“My ‘next day’ delivery did not arrive on the day they told me it would in spite of being sent a message with a two hour slot and being able to see the driver close by on their tracking site. Tracking site then stopped tracking and it has not arrived the next day either. Site is now telling me it will be next Monday - a full six days late and too late for what I needed the delivery for. Their chat person wrote that it would be next Monday then immediately closed the chat before I could respond. Very, very rude. Avoid this company.”

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Posted 3 years ago

“Rubbish courier that constantly puts any deliveries scheduled for me on a Friday out the following Monday! Delivered exactly? I really don’t think so.”

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Posted 3 years ago

“Dispite a full correct postcode and house number the driver was unable to Locate the address Contacting DX to rearrange delivery was beyond painful No live chat customer advisors available over a two hour period Phone numbers that have incorrect information or just cut off”

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Posted 3 years ago

“What a useless piece of shxx this company is 3x non delivery said they have left calling card but just a lie, do not use have to now go to the depot to collect myself Useless”

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Posted 3 years ago

“Four days in a row I’ve had a text and email telling me a scheduled two-hour delivery window. I’ve sat in day after day and no delivery has turned up. No one answers their phone so I’ve emailed. Been told they are short staffed, then told driver ran out of time to deliver to me, then told my parcel was not even out for delivery as no driver in my post code area. How is this company still in existence? Their lack of communication at every level is appalling.”

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Posted 3 years ago

“According to their tracking app my goods were delivered and "signed kerbside", strange as my house is not at roadside but up a path that serves several houses - wonder who signed. Tried their app to enquire but seemingly I need to be a company to submit. Really poor and in meantime I have paid for goos which I do not have. There should really be a zero dear rating”

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Posted 3 years ago

“I wish I could leave zero stars. Despite the correct delivery address being provided, the tracking stated the driver could not find the delivery address. The address is a marina that can be seen for miles around and an office clearly obvious. Their website states "Get in touch with us. We’re here to help you in any way we can." If only that was possible.. After completing all the details for a live chat, you get a message to say no advisers are currently available. The phone numbers only get you to automated servicesthat then hang up on you. All the other delivery companies manage to find the address on a daily basis. Such a frustrating service.”

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Posted 3 years ago

“The driver was extremely rude. He refused to deliver a double bed frame to my third-floor flat and left the flat-packed boxes at the communal entrance. I begged him to help me as I am not fit enough to carry all of them by myself, but he just shrugged his shoulder and left. The online customer service live chat was not working, they suddenly stopped replying to my messages - 'I am looking at your case right now' was the last response I received. I would never buy anything from sellers who use DX services.”

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Posted 3 years ago

“If I could leave zero stars I would!!! I am absolutely appalled by the lack of customer care I have received today. I was originally given a delivery slot for new sofa delivery of between 17:08 to 19:00. This slot was then rescheduled to 15:08 to 17:08 via text message. My husband who is self-employed then had to take half a day unpaid to be at home to remove our window as this is the only way we will get a sofa into the house. We were delivery No:20 After delivery No:19 which was two streets away from my house we received a call from DX at 17:53 informing us that the driver was stuck in traffic and had ran out of time. We are a small estate, there is no heavy traffic and the tracker was showing the van literally on my doorstep. I would question the following: A) If the driver had run out of time why was our original slot 17:08 to 19:00? B) Why if our sofas are on the lorry are we expected to wait until Thursday- Are the sofas just going to sit on the lorry until then? Surely we should be first in line for redelivery and not expected to re-join a queue? Our experience with Furniture & Choice has up until this point been fantastic. You are not only letting the people down that are waiting on goods that never arrive due to one feeble excuse or another, you are also tainting the name of businesses that entrust their deliveries to you. Words fail me.”

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Posted 3 years ago

DX is rated 1.2 based on 2,061 reviews