Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Aspire personnel couldn't access my reservation. So I was not allowed to stay. That was $50.00 down the drain.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Very disappointing experience. Insufficient seating people lying across numerous seats, check in very slow limited food. Completely disorganised. It would have been far more relaxing to sit on the seating outside of the lounge.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Not enjoyable at all - really busy with no seats available plus the food was gone and we had to wait a long time for it to be replaced. Small children running about disrupting or stay - all in all a very poor visit”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

Hi Linda, Disappointed to read you did not enjoy your recent visit to the lounge.I can see from your booking your flight departed at 11:00 therefore you would have been in the lounge from 08:00. Available then would have been a selection of cereals, yogurts and Croissants, these items are always available for passengers to help themselves to. In addition to this there are bacon rolls, I am sure you can appreciate that there is preparation time for these however staff do endeavour to do this as quick as possible. All of our staff are fully trained and should approach passengers if children are causing a disturbance, I can only apologise if this was not the case and can assure you I will feed your comments back to the lounge manager Regards Aspire Lounges

Posted 9 years ago

“It wasVery over crowded, no seats, no food left due to over crowded, I would think twice about booking again X Spoilt our start of holiday due to no food for traveling.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Terrible, uncomfortable, cramped, busy, poor food.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“I booked in advance for the lounge over the internet some days before travel. On arrival, the lounge receptionist told me it was full and I could not enter. She was also rude and impolite. I did manage to get in finally but the lounge was vastly overcrowded and the food terrible.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“As a regular customer to the Aspire Lounge in Gatwick, which I would rate very highly, the Lounge at Heathrow Terminal 5 proved to be a great disappointment. Firstly the cost is more than twice that at Gatwick, which is certainly not justified. There was no toilet facilities within the Lounge area, you had to go out into the terminal "to spend a penny". One of the reasons for using a lounge is to receive superior facilities away from "the herd". There was barely enough seating and consequently the time spent in the lounge was not particularly comfortable. The food choice was not value for money, the pastries were burnt and the rest didn't compare with the bacon rolls served at Gatwick! And as a final insult, they didn't even stamp our Aspire Loyalty cards. Needless to say we won't be wasting out money booking this Lounge when passing through Terminal 5 in the future.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“I decided to upgrade to the aspire plus lounge at Bristol due to travelling with my motherland two sisters, who had never used a lounge before at my own expense I might add. This was around 12 ish. Given this was lunch time, I was amazed at the lack of choice available. Soup cold, dried up bread rolls, pies the size of a ten pence piece, no salad, crisps only one flavour either cider vinegar or nothing. I did ask an assistant whether any other choice and she said I have only come on shift so I wouldn't know! Wine was either pinot gracious or sauvi blanc no chardonnay! Table wasn't cleared of plates or glasses the whole time we were there! Toilet was disgusting, the hand drier didn't work and no hand towels. I could go on! my partner and I normally use Aspire at Bristol or Gatwick and this one wad terrible. I nearly walked out to go back to the normal aspire lounge. the money paid for 4 people and what we actually got was appalling. certainly won't be doing that again!”

Helpful Report

(Bristol AspirePlus) - Posted 9 years ago

“I had pre booked and pre paid I had travelled from New Zealand I paid £35 When I got to the desk I was told by a very harassed man that the lounge was full and I couldn't come in I explained I had pre paid he said you better come in then I wanted a shower I had to pay an extra £20 for this The shower was ok however I do not understand why it cost so much When I went into the lounge there was no lounge seats available I had to sit at a bar type affair where you could plug in devices The lounge was clearly new there was boxes needing to be unpacked The food was uninspiring the menu promised online did not represent the actual offering I think the way I was treated in the first instance affected my view of my experience I pay $400 a year for Koru membership, I travel a lot and have lounge access in all major airports On arrival in Heathrow I didn't have any lounge access as I was now domestic waiting for a flight to Manchester I paid $110 for 1 hour which if I had revicieved good customer service and been able to sit somewhere comfortable would have been acceptable I wish you well in your endeavours and hope my feedback is useful”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Not as good as expected dirty cups only one hot drinks machine working so queues for it. Stale Roll which had one slice of cold bacon in it. Pieces of food and rubbish on the floor. Needs to be looked into.”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 9 years ago

“Hugely over booked on the day we were using it. Staff run off their feet. Standing room only. Queueing for drinks. Nibbles, what there was of them were poor quality. Not the experience I expected.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“When we arrived the lounge was full and we were unable (my wife and myself) to get seats together. It took some time before space freed up. All in all not impressed at having paid £40 to stand when we could have got seats in the terminal for nothing.”

Helpful Report

(Amsterdam T3 Lounge 41) - Posted 9 years ago

“Very poor selection of items in the lounge, no bacon sandwiches as advertised, an absolute waste of money. Not worth it at all.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 9 years ago

“I purchased a lounge visit with the specific intention of having a shower in the lounge during a long layover. When I arrived at the lounge at approximately 7pm I was told tyhat this service was provided by the Spa which was closed. I therefore requested a refund as a I had no need to use the lounge for any other purpose. I was told that a) they could not provide a refund as the booking was made through a third party booking service (the airport website) and b) there spa hours would have been notified on the booking website. I subsequently checked the website on my mobile and the shower service is promoted with no caveats at all and no restrictions in terms of business hours (i.e. the only business hours disclosed in the website are the lounge hours). All in all it was a very unsatisfactory experience and a total waste of money. I intend to complain to the airport, the lounge operator and the department of consumer affairs (or equivalent) for misleading and deceptive conduct. I will also be making this comments on TripAdvistor, Google and other third party review sites unless I get an immediate refund.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“lounge was over full no one was clearing tables or replenishing food and drink, very hard to find a place to sit . Not worth £35 a person a real disappointment”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Extremely over crowded no where to sit The lady on the desk was very nice polite and helpful but the rest of the staff were a waste of time Hardly any food available and when we asked for it were just told no”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“there was a queue so far out of the door I could not get in, waited so long and gave up. Someone was trying to pay to get in I think and was struggling so all thee team seemed to focus on them. Maybe could have dealt with the other people. Paid for it and couldn't get in”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Staff were rude, food and drink was not replenished and overall it was a bad experience”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 9 years ago

“The lounge was far too busy, not enough seats for people to sit, won't use this lounge again.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Dear Swissport, As a regular business traveler and consistent user of Aspire Lounges in Manchester I would firstly like to express my praise for the Manchester lounges, the service is exceptional and the facilities are second to none, taking the stress out of frequent long journeys. This being said upon my first visit to Liverpool Aspire Lounge, this level of service was shockingly lacking. Arriving at the lounge, previously booking with the above reference, checking both food and refreshments were available via telephone a week beforehand and being given a 3 hour allocation. My colleagues and I did not expect to have to wait 10 minutes to be greeted at the door, informed that the lounge would close within the hour despite out 3 hour allocation and all printed documentation not featuring the closing time. Further to the point, the only food available was soup, 1 small bread roll each and a small selection of hard cheeses - all of which where removed within 15 minutes - 19:15 at this point and the lights turned off at 7.45 whilst we finished our drinks. Whilst I appreciate the size of the airport dictates the level of traffic the lounge will receive, I do not believe that the service should suffer. My colleagues and myself believe that on this occasion this was an obvious indication that further facilities were needed, the staff were less then warm and when asked why the lounge was closing at 19.45 a full 15 minutes early - we where informed that one of the staff lived in Leigh, Manchester and had to go home early. For a combined total of £59.97 I believe the service and facilities offered fall far below your usual standards, whilst usually happy to recommend Aspire Lounges when travelling with colleagues - I was left embarrassed and had to move onto a further airport restaurant to purchase a small meal. I would appreciate if you could contact me regarding what I would hope is a slip in your usually high standards and not a trend. Chanelle Williams”

Helpful Report

(Liverpool Aspire Lounge) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews