Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.35

4.4 Rating 1,164 Reviews

84 %

of reviewers recommend Fantastic Services

4.4

Based on 1,164 reviews

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About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

customercare@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“I was with this company for over a year and had nothing but anguish and frustration! They have a great app, but their cleaners are very poor, particularly when it comes to ironing, which was the main service that I needed! Today, I decided to stop using them even though I renewed the annual membership, because they cancelled my cleaning session without notifying me! They confirmed it two days ago, then cancelled without any notification! When I called to enquire why my cleaner is not coming, they insisted that I requested the cancellation, which is simply not true! There was no apology, just insistence that I requested it, even though I repeatedly told them that I did not! Outrageously defensive and unprofessional behaviour! I am now left with a pile of shirts that I need to take to dry cleaners. I can not trust this company to continue to do business with, and I do not recommend them to anybody!”

Helpful Report

Dear Gile, We are incredibly sorry to hear that you had such a disappointing experience with our service. We truly value our long standing customers and deeply regret this turn of events. Thank you for taking the time to discuss these issues with our customer care team. Your feedback has really helped us better understand what went wrong and has shown us what we can do to further improve our customers' experience. We understand that you may not wish to engage with us further and we respect your decision. If you change your mind and would like to discuss your feedback again, please know that our team remains at your disposal and would be more than happy to assist you. Kind regards, Fantastic Services

“Used Fantastic Services 12 months ago for a home move and had no issues. Contacted them recently to quote for a further move next month for the exact same furniture but a much shorter moving distance (less than 1 mile) and have been quoted double the price!! Further to this they have taken unauthorised payments for a hidden 'membership' fee which was never agreed with me. Seems like they are a company which will do what ever they can to take your money. Customer service also do not let you actually speak to anyone when you try to lodge a complaint. Funny how it's impossible to get them to leave you alone when you aren't trying to make a complaint then as soon as you want to complain they go silent...”

Helpful Report

Dear Tom, Thank you for sharing your feedback. We are very sorry to hear that you struggled to reach us to discuss your membership. Please know that we have cancelled your membership and have processed a refund. Our customer care team has already reached out to you ro confirm this. If there is anything else we can assist you with, please do not hesitate to contact us. Kind regards, Fantastic Services

“Beware of Fantastic Services. I paid over 500 pounds for end of tenancy deep clean. They took my money and not even a vacuum entered the flat. Garbage strewn everywhere. Their complaint system is meant to drive you nuts, no claim can be solved. They also offered me free maintenance, I accepted because it was complimentary. Then I find out that I was charged 200 pounds. For what? he put wall putty on a few holes and left the flat with many maintenance issues unresolved. Even the putty looks terrible as it was not sanded down. Overall I was charged 3 times the original quote through a barrage of harassing phone calls and emails. While moving flats. One of the worst experiences I have ever had with UK company. AWFUL!”

Helpful Report

Dear Manal, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. Our customer care team will remain at your disposal in the future. Kind regards, Fantastic Services

“Don't use these guys! You will throw your money in the bin! Paid over £500 for after building clean where they state they will clean dust, debris and paint mark. Did a superficial clean only. They didn't clean skirting boards or door frames. They didn't have a ladder or step so no intention of cleaning the higher up areas. Areas completely missed that were in plain sight. They were paid specifically to do an oven clean service also. DON'T waste your money on them..I felt like I threw my money in bin. I was only refunded £75 of the cost after 1 week of back and forth messaging. Initially they offered me £15 off a follow up clean! Showed them lots of pictures and told them I had videos. There excuse was they did the best they could regardless of what point I made and which photo I sent. Just saw top of oven and full of grease. Disgusting company; charging ridiculous fee for a service they did not provide. Fake advertisement; things listed in an after building clean failed to be done. The cleaners were also off site for a total of at least 50 mins so the £75 wasn't really much of a compensation. I didnt have the energy or time to argue for more but don't want anyone else to make the mistake of booking this clean. I have however written another complaint after seeing the top of the oven. The people who performed my clean were 'SG CLEANING SERVICES LIMITED'. First I did not want to name and shame but the more I cleaned myself, the more upset I got seeing all the dirt and grime they failed to clean. Loads of paint marks too,which the description said would be cleaned off. Awful service. They should be reported to trading standards. Not sure how to post pictures on this review but I have loads.”

Helpful Report

Dear Aisha, Thank you for your feedback. Please accept our sincerest apologies for any inconvenience caused. It saddens us that your experience was anything but fantastic. Kindly rest assured that our customer care team was notified and will be in contact with you shortly to assist you further. Kind regards, Fantastic Services

“Unreliable, and really bad customer service. They cancelled a jet wash service with no notice twice. The customer service team was very unhelpful. AVOID.”

Helpful Report

Dear James, Thank you for taking the time to speak to our customer care team about this concerning matter. We are grateful for the chance to learn more about your experience and compensate you. Thank you trusting us to assist you and we look forward to serving you again if you need another service in the future. Kind regards, Fantastic Services

“I have commissioned a floor plan from Fantastic Services and it has been an absolute disaster! First of all, the clerk didn't turn up for the first appointment! Second appointment wasn't attended either (apparently the clerk was stuck in traffic). Third appointment has finally happened (although I already wasted a lot of time being out of my office, sitting and waiting for the confirmed appointments). What's absolutely appalling that the floor plan I finally received is massively different (by 44 sq m!! it's a size of a studio apartment in London) from the plans done previously by other company and our architect. Clearly the size of the rooms hasn't changed and the flat couldn't have magically grown so drastically! Also there are numerous mistakes on the floor plan received from Fantastic Services, including, but not limited to: missed windows in the utility room, missed balcony (as we commissioned both inside measurements and outside), size and shape of the garden is wrong, size of every single room is wrong,..) I mean you couldn't do worse even if you try! Thus, I recommend avoiding this company at all costs given zero professionalism and awful quality of work delivered.”

Helpful Report

Dear Lucy, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. Our customer care team will remain at your disposal in the future. Kind regards, Fantastic Services

“Cleaner never turned up. I was double charged. Last 3 cleaners who turned up provided sub average prices. The list of f*ck ups is very long. Unfortunately I pay for the premium membership with them that is ment to give me priority support and service and what ever other BS they promised me to get a yearly fee of over 100 pounds to sign up. I have no problem with paying but I expect a certain level or quality and professionalism. I have been met with random price increases. I get hung up on when I challenge their decision on double charging me. Very very poor services and less than average cleaners. This company makes my blood boil. Do not used these crooks under any circumstances. If only they put half their effort in giving a quality services as they do in upselling the to their clients. Again do not use these fools.”

Helpful Report

Dear Dariys, Thank you for allowing us to contact you and giving us a chance to prove that improving your experience is our top priority. We remain at your disposal in the future. Kind regards, Fantastic Services

“I travelled to Ldn to complete 2 minor works in my flat. I booked Fantastic Services for that. The window cleaning was cancelled last minute with no other alternative option during the 3 days of my stay. Even worse was the gardening. A guy came in as scheduled and said he was going to park the car. Never came back. After much struggle I managed to reschedule for the next day. Never showed up. No apologies. This company rely on people they do not control, therefore being a disaster. I would strongly recommend to avoid using it”

Helpful Report

Dear Ignacio, We are very grateful for the opportunity to address your concerns and compensate you. We would also like to thank you for your patience and understanding as we worked on resolving this matter. Please know that your feedback is invaluable to us, and we are continuously striving to improve our processes to prevent similar occurrences in the future. Our customer care team remains at your disposal and would be happy to assist you if you need anything else. Kind regards, Fantastic Services

“If I could give 0 stars I would. You pre pay and the deliver and awful service and there is nothing you can do about it.here you can see my windows after an expensive window clean. You can barely see through.”

Helpful Report

Dear Adrian, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. We remain at your disposal in the future. Kind regards, Fantastic Services

“Overcharged my card by around £500 without a quote or approval to debit my account (quoted and agreed on a maximum of £403, charged £924), on a job that not only took too long but was so uneven had to be redone by someone else.”

Helpful Report

Dear Elisha, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Your case is currently being reviewed by our customer care team and you can expect us to be in touch with you shortly to assist in finding the best solution. Kinds regards, Fantastic Services.

“Worst experience”

Helpful Report

Dear Akanksha, Thank you for your candid feedback, it is greatly appreciated. We acknowledge that the level of service you've experienced does not align with our company's standards. In order for us to locate your file, could you please e-mail us at customercare.social@fantasticservices.com and share your reference number? Kind regards, Fantastic Services

“Packaging and removals quote entirely inaccurate - they seem to understate the fees to hook you in, then charge double for their own incompetence. People on the ground were very polite (the actual service is outsourced) but they can’t do much when they are given the wrong info by the FS people. Shameful. Will never use again.”

Helpful Report

Dear Irina, Thank you for allowing us to contact you and giving us a chance to prove that improving your experience is our top priority. We understand the significance of continually striving for excellence and are committed to implementing necessary changes to better serve our valued customers like yourself. Your feedback serves as a valuable resource in our ongoing efforts to enhance our processes and ensure that every interaction with our company is positive and satisfactory. We remain at your disposal in the future. Kind regards, Fantastic Services.

“Avoid this company at all cost they are a bunch of thieves who completely miss lead the customer, once they have your bank details they take money out of your account for services you have not agreed to and their services are actually appalling. My Story: I requested a removals quote with them and have been quoted £197.00 which I accepted. On the phone I was told they have a special offer for me and because I booked this service with them, I am getting a free Membership in the value of £80 something pounds for the year which will bring me discounts to their services. Moving day comes, they arriver 2 hours late from the agreed time which was incredibly unprofessional. They turn up saying that their van was full and had to empty it. I think we can all agree if you booked a job for 8 am one needs to ensure their van is ready to take that job. Following this, the men who were loading the van were taking their sweet time to load. I went upstairs 5 times bringing stuff down to the van, whilst one of them went up on time and the other was fiddling inside the van. They called me consistently throughout the move telling me how I will be charged extra because it seems to take a long time to load. I was extremely stressed on my move day and they were ringing me non stop from the head office which was far from convenient. In the end they managed to load the van in 1.5 hours but unload it in 15min.. interesting that. I also had booked 3h of cleaning in an empty flat. The cleaning level was so poor that they have now refunded it. When I thought I am finally done with this company I am being told I have been invoiced £80 for this so called membership which was sold to me as FREE. Logged onto my online account and they do not seem to have a bank card on record which I can see on my account and can possibly cancel, no record of this membership, no record of my past bookings. This company will take money from your account without your permission. I am 2 months pregnant and this has brought so much stress into my life for the past 2 weeks it is unacceptable. Avoid at all cost.”

Helpful Report

Dear Diana, We are grateful for your honest feedback and for the opportunity to discuss this issue with you and arrange a refund. As a customer-oriented company, we strive to always provide an excellent experience and to support our clients when something goes wrong. Thank you for giving us the chance to personally apologize and make this right. We remain at your disposal if you need anything else in the future. Kind regards, Fantastic Services

“I've got a cold call Got Charged a price Deal was too good to be true. Then had to give more cash. The company is a rip-off stay away.”

Helpful Report

Dear Mr dean Williams, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team is dedicated to looking into the matter and ensuring that a suitable resolution will be presented. Kind Regards. Fantastic Services.

“Extremely disappointing introduction to using Fantastic Services. Stayed at home on busy workday to ensure I was able to receive the electrician and was willing to pay a premium to use them in exchange for reliable service - instead today the electrician doesn't turn up for over 1 hour and 10 minutes, zero communication from them and unable to get in touch with Fantastic Services - have tried calling them for the past 40 minutes and stuck on automated hell. Can't track the professional as there's no record of the booking in the online account, even though I have emails from FS confirming the appointment today. Very disappointing first experience of FS and will be cancelling FS membership for sure.”

Helpful Report

Dear KM, We offer our most sincere apologies for the inconvenience you have experienced. We deeply regret that the matter was not handled to your satisfaction, and we are committed to rectifying this situation. Our customer care team is grateful for the opportunity provided to get in touch with you and discuss the occured situation. We remain at your disposal in the future as well. Kind regards, Fantastic Services

“A nice girl, however, terrible clean. Some issues that I had : - Arrived at the wrong house, started the clean without meeting me or entry to the house - Tried to end the clean/leave with 30 min left on the clock - Used paper towels throughout clean, even after being asked to use clean towels/microfiber towels - Cleaned with water instead of antibacterial cleaner which was all provided, just not used - Cleaned the floors wrong after being told there was a special cleaner and way to clean (also did not ask before she started, though being present and telling her there was a certain method) - Cleaning was all around very poor, nothing polished - nothing dusted - Cleaning around objects, not underneath - I had to show her basically how each job was to be done It was overall a terrible experience for me with a person who didnt really care. Almost child-like, having to show her the quality I’m looking for. Had I not of been there to monitor, my house would have not looked any better than I left it. What was so bothersome to me was that she started on the clock without having actually started to clean and tried to leave before her clean was even done. The experience was bad and the clean was bad. I do not recommend.”

Helpful Report

Dear Nitang, Thank you for taking the time to provide us with your feedback. We apologise for the inconvenience and disappointment you experienced with our service. We truly value your input as it helps us identify areas where we need to improve and provide a better experience to our customers. Please rest assured that our customer care team is already working on your case and a representative will contact you as soon as possible to discuss your feedback and resolve the issue. Kind regards, Fantastic Services

“This company is fraudulent with their quoting process. Trying to move, they cost me over a £1000 pounds to deal with the aftermath of their fraudulence (and incompetence). They are now harassing me for £25 after failing to deliver any services whatsoever. Avoid. As you are better off lighting hundreds of pounds on fire.”

Helpful Report

Dear Ryan, We're truly sorry to hear about your negative experience with our company, and we understand your frustration. We value your feedback and take such concerns seriously. It's clear that we fell short of your expectations, and for that, we sincerely apologize. Moving out is a very time-sensitive service and it is saddening to see that we failed to keep our promise. We are delighted to know that despite the initial hickups, we managed to turn around the situations and find a way to make up for the distress. We remain at your disposal in the future. Best regards, Fantastic Services

“Recommendation: Avoid We were very disappointed with the 'Fantastic Club' Membership service. The marketing webpage says that by becoming a member you will be able to "apply 30 credits to 10 different bookings to get £30 OFF the price total of each one". We only want to have the cleaning service - and we interpreted this as meaning that the 30 credits can be used 10 times for cleaning services. In fact buried in the Ts&Cs it says that a different type of service group has to be used each time i.e. it can't be used for the same service several times. It's fine to have a rule like this - but I was really disappointed as the marketing webpage didn't explain that rule at all. We found out too late and the company won't refund the membership fee. Writing a marketing webpage which doesn't match the Ts&Cs seems to be a way to try to mislead potential customers. We felt scammed. I'm wondering if this is possibly in breach of consumer rights law. It is completely self-defeating to treat customers in this way - the only thing it encourages is for us to tell everyone not to use your service.”

Helpful Report

Dear Francis, We are deeply sorry for the negative experience you have had with our company. Your feedback is crucial to us, and we genuinely apologize for any inconvenience and disappointment caused. Regarding the misunderstanding with the Fantastic Membership, we apologize for any confusion or miscommunication on our part. Our intention was to provide value and benefits to our loyal customers, and we deeply regret any disappointment caused. We have curated our Membership with the idea of providing freedom for our clients to explore different services while using the benefits. Best regards, Fantastic Services

“Do not use this company. They charge you so many hidden fees and are incredibly unhelpful and unprofessional. I've never experienced a company who operates like this, and will make you book additional hours of cleaning when you didn't request or need it and then make you pay a 100% cancellation fee. Save yourself the hassle and stress!!”

Helpful Report

Dear Jodi, Thank you for sharing your feedback. We deeply regret to hear that your experience with our service has been stressful and disappointing. Our customer care team will be delighted to look into this matter and discuss it further. We will be in touch with you shortly. Kind regards, Fantastic Services

“****APPALLING APPALLING APPALLING***** And getting worse all the time - no lessons learned just one bad experience after another! No loyalty and continuously bad services all round! While Rune Sovndahl and Anton Skarlatov, co-founders and CEOs of (definitely NOT) Fantastic Services appear to be heading out to their little events in the hope of winning awards for their business it makes me wonder if they actually have any idea of what is actually going on within their company! Do you gentlemen? Perhaps you should do a little investigating of your own and when you do maybe you will discover just how appalling your customer service team are and how they do not actually resolve, improve or indeed learn from their mistakes and failings. I have a plethora of stories that may make you rethink your business model and if you want to take part (and/or hope to be nominated again) in the future for further awards then perhaps you should hear some of the real stories of the cleaners you are sending out (or, as the case may be, often NOT sending out with no notification as to why) for your (not so) fantastic cleans! THEN you may want to realign things because your business will not survive otherwise! Good luck because you're gonna need it! Check out just a few of the photos of how these cleaners seem to think it's acceptable to leave beds at the end of their clean!!!! It's laughable! One cleaner actually asked me to explain to her why I didn't think it was acceptable!!!! I mean the duvets weren't even pushed into the duvet covers properly or entirely, beds were left without a bottom sheet (even though there is a service cupboard FULL of sheets and cleaning products), pillows without pillow cases, beds actually not even made - it's a joke. They're having a laugh. I asked one cleaner whether they are professionally trained to clean and why she thought the beds were acceptable and she told me 'yes, they are trained but not many people want their beds made'!!!!!! I mean......what??????”

Helpful Report

Dear Anita, Thank you for sharing your feedback. We sincerely apologize for the negative experience you had with our service. Your feedback is important to us, and we appreciate you taking the time to bring this issue to our attention. We deeply regret any inconvenience or frustration caused by this incident. We are committed to delivering the highest quality services, and it is clear that we fell short of your expectations. Rest assured, we have already initiated an internal investigation to better understand what went wrong and we will be implementing measures to prevent similar issues from occurring in the future. We are constantly working towards improving our processes to ensure that every customer has a positive experience. A representative from our customer care team will reach you as soon as possible to address your concerns and propose a solution. Kind regards, Fantastic Services

Fantastic Services is rated 4.4 based on 1,164 reviews