Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, Pav and Haroon is what went wrong. Lack of help or advice was evident. Contacted via e-mail to ask for help. With covid and delays we were missing a few parts and when asked for help they stated we can't help you as its over the returns date. I didn't want to return. Just wanted help to either have the parts sent out and if they couldn't then advise on where I could buy these myself as it was over the time period etc... No help at all apart from sorry we can't help. If you had just shown some form of help... or showed you actually were trying.. even slightly I would have given a better rating. The lack of empathy here is what got you a 1/5. If I could give a 0/5 I would have.”

Helpful Report

Posted 5 years ago

“Asked how they did and still not received item. No email as yet informing when item is to be delivered. Only correspondance so far is Thank you for your order.”

Helpful Report

Posted 5 years ago

“Truly awful. Bed and mattress supposed to arrive on 17th July. Only mattresses arrived. Had to book another day off for bed delivery. Cancelled AGAIN. tried to contact furniture 123 and they said it had been delivered. Umm NO! Asked for it to be registered as complaint - now lost 2 days at work .... not heard from them since. Would not use again.”

Helpful Report

Posted 5 years ago

“I ordered 4 Antibesbla dining chair. Delivery was great. I started putting the chairs together I was unable to fit backs on due to screw holes not being in line, there was scratches on one of chair leg, faulty stitching on another. Spoke to customer services and was told to send photos which I did. I want a full refund i only had the chairs 1 day. They are packed back in the box waiting collection. I will see what response I get before commenting on customer services!!”

Furniture 123 1 star review on 22nd July 2020

Helpful Report

Posted 5 years ago

“The one star is because the furniture did arrive when expected. That is where the success of this company ended. I received a coffee table with 10 different areas of damage or poor workmanship. If that wasn’t bad enough the returns and refund process is an absolute shambles. Nearly 2 weeks after reporting the damage I still have the coffee table all boxed up awaiting collection and they still have my money. I have had emails offering me a £15 refund, then a £70 refund. They have even promised to collect it 3 times. The communication is terrible and they only make any offers of action if you keep on contacting them. Avoid at all costs!”

Furniture 123 1 star review on 21st July 2020

Helpful Report

Posted 5 years ago

“Ordering system good....delivery rubbish. Should have been a two man lift on my delivery...one man dropped it on my drive consequently damaging my order. Intitally ok with customer service until they tried to fob me off with £40 to keep the damaged product worth £250. Eventually got in touch with someone that had a brain and arranged full refund and collection. Wouldn't use them again”

Helpful Report

Posted 5 years ago

“Certainly would not recommend this item glad I only paid £70 cheap and nasty”

Helpful Report

Posted 5 years ago

“No sign of item ordered, no response to email query.”

Helpful Report

Posted 5 years ago

“Rubbish service”

Helpful Report

Posted 5 years ago

“I was told my drawers would be delivered by 10th July but I have yet to receive them. The customer service is shocking- you have to pay to speak to them about your order on the phone, or wait days and days for them to reply to an email. I just wish I'd used another company. I still have no idea what has happened to my order- the delivery people have said it was damaged but I've received no communication from the company about this. I bought from here because it was the cheapest place to by the drawers I was looking for, but I wish I'd paid a little bit more and bought from a legitimate company.”

Helpful Report

Posted 5 years ago

“Item arrived damaged, emailed 5 days ago and no reply yet a lot of promotional emails and request for feedback. Badly prepared build Instructions. Zero follow up. Expensive for this poor quality service”

Helpful Report

Posted 5 years ago

“Poor communication from customer service. Parcel is late and no update from the CS department. Despite several emails and calls. Have bought from them before but will never use again or recommend to anyone.”

Helpful Report

Posted 5 years ago

“Table top was split and took nearly 3weeks to sort out and had a replacement but that is no good holes in wrong place can’t be bother contact you as you take too long to answer won’t shop with you again”

Helpful Report

Posted 5 years ago

“Absolute nightmare from begining to end wro g items delivered got lft with me picked up 5 days later order cancelled then when it came very difficult to put together a dnot as good quality as I expected quite flimsy and getti g through to yourselves a nightmare but last lady I dealt with got ward robe sent out tome the next day”

Helpful Report

Posted 5 years ago

“No contact back from them, they sent chair that’s considerably different colour to the one shown on web site. Sent email and no response and telephone line keeps cutting me off when i ring to try and get this resolved”

Helpful Report

Posted 5 years ago

“The furniture I ordered came in bad state All package and ripped and the corner of the furniture was poking out also has some damage to it.and took ages to delivered the parcel. So I am so unhappy about my order .”

Helpful Report

Posted 5 years ago

“VERY POOR CUSTOMER SERVICE. No effort to made to respond to queries. Comms from the service team are virtually non-existant. Place message and get an automatic response saying within 5 days, but often sooner. Yeah right, try no response at all unless you ring them and arw prepared to wait an hour”

Helpful Report

Posted 5 years ago

“Poor communication poor delivery Can’t get in touch with anyone Still awaking two items Poor all around”

Helpful Report

Posted 5 years ago

“Rubbish service and impossible to contact Still waiting for delivery and can’t get in touch with anyone”

Helpful Report

Posted 5 years ago

“Nothing has gone wrong yet apart from you asking me to review something that hasn't been delivered yet ! I was told it would be delivered between the 9-11 July and was then told it would be delayed until September , not really a promising start though ! I'll review the whole experience when it's over !”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews