Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,985 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company are a complete shambles, still no order recieved and no refund . I have spoke to a manager to phoned me twice, who confirmed my refund would be processed. Still no refund.....please do not order ANYTHING from this company. Next step for me is trading standards and ombudsmen .”

Helpful Report

Posted 5 years ago

“Please do not buy anything from this company. If I could have given no stars I would but no option for that. Long story short, I ordered a mirror 27/05/20 , I have never recieved the mirror , I have been asking for a full refund for over 3 weeks now , customer service manager phoned me x2 now advising they will provide a refund but still nothing. Not the managers fault he is just caught up in this and has been very polite during our calls but this company really need to get their act together . I only wish I had read the reviews before I ordered my mirror. So to date 5 weeks down the line , no mirror and still no refund. Please go to wayfair, far more organised and trustworthy company.”

Helpful Report

Posted 5 years ago

“Promised next day delivery- 3 days later no one knows where my sofa is Had day off work and spent £33 on telephone calls and still no one has rang from customer service- well stressed out”

Helpful Report

Posted 5 years ago

“Very poor customer service. Didn’t get call back when they were promised. Will not be using them again”

Helpful Report

Posted 5 years ago

“I don't think I would buy from Furniture123 again. Placed my order at the beginning of June, day after placing the order I received an email saying that item is on its way. However, couple days later I received a message saying that the item is out of stock. I've tried to contact them, send numerous messages requesting a refund, but no response so far... I'm losing hope of ever receiving my order or getting my money back.”

Helpful Report

Posted 5 years ago

“My delivery was scheduled for the 30th of June so I booked the day off work and waited. The delivery driver phoned me on the 30th saying that they only had one of two boxes so they were not bringing them. I got a phonecall from DX delivery saying that it was at the wrong depot and once they had located the other box they would arrange delivery and bring them both together. 6 days later delivery was rescheduled, I booked a further day off work and received another phonecall saying they only had one box again! DX delivery then told me that Furniture 123 had never sent the second half of the order to them!! I’m absolutely sick of this, the communication is poor and instead of trying to sort my issue out it seems like they’re pushing the blame between each other. All I want is my complete order. Tried to contact furniture 123 several times. After waiting one month for delivery even though the item was in stock when I ordered and then with the continuous mix up I’m extremely disappointed. My delivery is still not complete, I would like a full refund as I just cannot trust my product to be delivered when it is scheduled and I can’t afford another day off work.”

Helpful Report

Posted 5 years ago

“Still haven’t received my furniture delivery but you’ve asked me to write a review so I will! I’ve tried calling, emailing and the instant messenger although this is permanently unavailable. I paid extra for express delivery and that was due for delivery last Friday.”

Helpful Report

Posted 5 years ago

“Ordered a table for next day delivery almost 2 weeks ago, still hasn't been delivered. Furniture 123 customer service is shocking. Only 1 of 5 emessages replied too, basically telling me its not their issue its the delivery company (arrowxl, whose customer service is as bad). Non premium rate telephone numbers don't work either. Still no table and no refund.”

Helpful Report

Posted 5 years ago

“Do not order anything from this company. Could not get through to speak to them on the phone to cancel my order that was placed on the 27/05/20. Money was taken out of my account immediately but I still have not received my order over a month later. Customer service via email has been useless , fobbed off at every turn, still not received my order or received a refund despite me asking for this 4 times! I should have gone to Wayfair! Which is where I plan to go from now on.”

Helpful Report

Posted 5 years ago

“Placed my order on the 11th June. Item should have arrive 18th, called on 19th to be advised it was scheduled for delivery on 25th. called on 25th as no delivery and after being on hold for an hour, was advised I should deliver on 22nd, update on 26th that the items out of stock until mid July. Wouldn’t mind but had the same chair on order with another company who let me down and delivery mid July so now in same position but now also out of pocket by £45 as got phone charges for calling them to chase my order but it was the only number available on the website. 🤬🤬🤬”

Furniture 123 1 star review on 27th June 2020

Helpful Report

Posted 5 years ago

“Delivery was arranged 11th June never arrived u til 23rd June , was changed on 3 different occasions wich meant having to change bathroom fitters plus arrange for someone to be in for delivery each time it was rearranged ! Had same problem with appliances direct same company! Paid for next day delivery and was 4 days late even though had paid £30 for next day delivery ! Terrible delivery service , would not use this company or any sister company’s again !”

Helpful Report

Posted 5 years ago

“Lotti Sofa Paid for a chosen delivery day, didn't come until they next day, no apology, text or email to say why it was delayed by a day ( good job I was in)! After unwrapping the sofa it smelt fishy & although it looks nice, it's so hard & uncomfortable! Tried to ring customer service several times with no joy. Sent 2 emails & still no reply a week later to even reinburse my delivery charge! Luckily the sofa was for a spare room, so it wont get much use, but what a problem trying to sort a return, I've given up with this company!”

Helpful Report

Posted 5 years ago

“Website promised 1. Confirmation of the delivery day 24 hours beforehand. .2. Notification of a 4-hour time slot, by email and text, on the evening before delivery. 3. A call,from the driver on the day to say he was on his way. None of that happened. All we got was an email on June 18 to say delivery would be on June 24. In fact the order arrived on June 23 without any advance warning, early in the morning, just as the recipient, my daughter, was about to leave for work. Because the delivery was very heavy packages to construct a bed, she was unable to get it inside the house on her own, and had to leave it in an unsecured position all day while she was at work. Help for her would have been in place if the company’s delivery promises had been kept. (I accept Covid restrictions don’t allow delivery men to enter houses). It was sheer chance that there was someone in the house when the delivery arrived, and fortunate that there was no thief with a vehicle around during the day to take advantage of a golden opportunity. What a shambles of a delivery service. Good job the bed seems ok.”

Helpful Report

Posted 5 years ago

“Lack of response, no delivery update, item over 3 weeks late. Cancelled order and still waiting for my refund....”

Helpful Report

Posted 5 years ago

“Epic Failure...Again. I ordered a table set from Furniture123 from their website. After accepting my payment and setting a delivery time, they then changed the delivery time, which fell outside of the window in which I needed it. Their response was basically too bad. I canceled the order. A month or so later, my wife still wanted the two tables. Well, Furniture 123 failed, so I went to Amazon and ordered the table. I could only order one from that vender, but there were several, so I ordered the second, not realizing it was furniture 123. The first table showed up just fine with no issues. The furniture 123, well, it never did show up complete. The chairs showed up two weeks late; the table never arrived. I requested a refund. They said no problem and set up a time to get the chairs. The time came and went to pick up the chairs, and they are still sitting here, taking up room in my flat. The refund I had to go to amazon to get because Furniture 123 never did that either.”

Helpful Report

Posted 5 years ago

“Bed never arrived. Can't get hold of anyone. Appalled”

Helpful Report

Posted 5 years ago

“Truly awful. Delivery took two weeks. Was sent wrong link in email so could not check progress. Two days I was told delivery would happen, it did not (and as I said above I could not check progress). Was promised a time slot for the eventual day so wouldn't have to wait in all day - promise not kept. I understand the health emergency is making things difficult, but there's no excuse for this, and your attitude throughout was casual ivf not dismissive. At least you refunded the delivery charge which was something, but I'd be very hesitant to use you again. Sorry. Oh, and the question below - "Who made the delivery?" I don't even know! because you failed to supply the information!”

Helpful Report

Posted 5 years ago

“They claimed they have speedy delivery and that’s why I ordered a bed on their website. The delivery didn’t happen on the day they mentioned and they supposed to update me on the new date which I haven’t received yet. I haven’t received the bed yet and when I call there is an hour waiting time. No reply to my emails and today they sent an email and asked about Positive review!! Worst experience ever! Never use this company”

Helpful Report

Posted 5 years ago

“NITEMARE BED CAME SATURDAY BASE MISSING, bolts missing No one to speak to Chat on line not working Did get through today and I was 100th in que not heard a thing all day!!!!! U couldn’t make it up Having to sleep on floor as we have dismantled our bed No communication at all Shocking shocking”

Helpful Report

Posted 5 years ago

“I still haven’t received my order, I should have received it last Friday. Customer services rand me back and cut me off, I have had to email twice, I have also sent 2 emessages today and no answer from anyone. The worst service I have ever not received!!!”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,985 reviews