“Take your money but do not help with anything. 1 day into policy car drove into the side of me parked up I wasn’t even in car coop wouldn’t do anything about it unless I pay access. AVOID AT ALL COSTS. They say your NCD is not valid and ask you to keep chasing it. You make a compliant they say it is what it is”
“It would be a good thing to add a policy for insurance of more than one vehicle l will have to insure with a different insurer when my policy term is completed due to having another vehicle l drive on very few occasions maybe 1600 miles a year kind regards Jim McHale”
“If only there was a ZERO. I have a claim- they query everything, try to say its 2 claims and 2 excess payments. The approved body shop driver turns up and starts analysing your claim and what may not be covered, if I went to brain surgeon I would not expect advise by the car park attendant. They are con artists and shameful. Tbc”
“INSURANCE FRAUD. WHY IS IT THE CO OP DON,T WANT TO LISTEN.I HAVE REPORTED CAR INSURANSE FRAUD .I HAVE THE EVIDENCE OF PAPERWORK,SOLICITORS LETTERS.JUST BECAUSE IT HAS PASSED THE BAR CODE.PLEASE CAN YOU HELP ME.THIS CLAIM RUNS INTO TENS OF THOUSANDS.WHY? IS NO ONE LISTENING.WHAT ELSE DO YOU NEED TO BRING THIS CASE TO JUSTICE. PLEASE HELP.”
“I agree with another reviewer Sedgewicks are only out to reduce the amount of money paid out on claims and do not give true cost for putting damage right. After a year we managed to get another 1K added on but total still fell far short of actual cost of work. I have only given 1 star as 0 star option not available. I made a complaint but it was not upheld by the Co op, they would not pay for water damaged vanity unit, said they would only pay if it fell apart when removed. A year later this was included in the extra payment after they asked for photos. Why weren't photos taken by their original surveyor? Absolute rubbish service.”
“Useless, left me stranded in wales after car accident. Given totally wrong information when accident reported, had to phone several times and still got no assistance, kept using excuse IT WAS A BANK HOLIDAY. Total incompetence in dealing with this issue.”
“If I could give 0 I would. My car due to no fault of my own was ran off the road by another driver, I am 19 years old so I’m under their “young driver policy”. I have never been treated so badly by anyone before, they haven’t been it touch with me once over what is going to happen, my car was wrote off, I’m paying insurance for a car which now doesn’t even exist and everyone I speak to keeps passing me onto someone else! Every time I ask to speak to my case worker I’m told she isn’t there which now I don’t even believe she’s actually a person! When I told a lady from the legal service I wasn’t really happy about how slow everything is going she had a go at me and said it’s not their problem they’ve passed the case to someone else who isn’t anything to do with the co op! And no one had even informed me! DO NOT GO WITH THIS COMPANY”
“Would of been zero my partner tried to change his vehicle to a new one to only be told that they can no longer insure him and hes lost his Ncb because someone drove into the back of him last December and the claim was settled between the insurers without them even informing him and their trying to say he caused £8900 worth of damage but his insurance never went up and Visa was also called out to the incident and was more then happy for him to drive away as it was nothing on his part their now saying it's been disputed but could take 2-3months but in the mean time he wont get insured on any vehicle what so ever knowing he has to travel to and from work theyv screwed him over in the worst way possible their the shittest company ever”
“Terrible company! Was a customer for nearly ten years, someone drove into the back of me and they couldn't have been less helpful. Cancelled my appointment to see their Dr with no explanation, when I did get to see someone it was 6 months after the accident. The "Dr" they sent to me is probably the worst Dr in the UK, obviously didn't know what my disease was or how it could be affected by an accident.
Complete lack of communication from the company, never answered quiries, dropped my claim because I failed to respond to one of their arbitrarily short deadlines to respond to them - would be nice if that timeframe worked both ways.
Awful, awful company - shouldn't be allowed to sell insurance.”