Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,198 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,198 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They showed rapid understanding of what I wanted done and made fully-explained proposals for the actions they recommended. Two days after the laptop was returned to me it all seems to be working ok. Only the expensive hourly rate stopped me rating the service VG.”

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Posted 6 years ago

Hi Eleanor, good to ear that our technicians were able to fully explain their recommendations. Thank you for the 4 stars!

Posted 6 years ago

“Quick reply, prompt friendly service”

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Posted 6 years ago

Hi Anthony, good to hear that our technicians were able to provide such a prompt and friendly service. Thank you for the 5 stars!

Posted 6 years ago

“Good service always had good results.”

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Posted 6 years ago

Hi Ross, good to hear that our technician was able to provide good service that yielded good results. Thank you for the 4 stars!

Posted 6 years ago

“All praise to Louie he was friendly and efficient however When I rang Geeks on Wheels I mentioned the fact that our PC had been scammed by someone claiming to be from spark. I asked if I should bring my computer into town as we live in Raglan. I queried how much your sevice would cost. I was told 1/12 hours approx. In fact Louie needed to take the PC home to clean it etc. The traveling here twice is an added cost. Could you please quantify. Thank you Elsa Lye”

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Posted 6 years ago

Hi Elsa, good to hear that Louie was friendly and efficient. In terms of how long the appointment would take that was in reference to the spark issue, Louie determined that your computer would also require an SSD upgrade. The travel cost is built into our hourly rate. If you wish to discuss this further then please feel free to call our bookings team on 0800 424 335.

Posted 6 years ago

“Iy was my first experience of Geeks on Wheels and I was more than satisfied”

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Posted 6 years ago

Hi Mary, good to hear that our technicians were able to provide such an amazing first time service. Thank you for the 4 stars!

Posted 6 years ago

“Good service, Reuben was friendly and efficient.”

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Posted 6 years ago

Hi Cliff, good to heart that Reuben was both friendly and efficient and able to provide such a good service. Thank you for the 4 stars!

Posted 6 years ago

“Nice to have met Roger. Very helpful and listened to my needs.”

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Posted 6 years ago

Hi Joy, good to hear that Roger was both helpful and able to listen to what was needed of him. Thank you for the 4 stars!

Posted 6 years ago

“Most of the work was fine. But one of the main reasons for calling Geeks was to block the pop-up spam "Antispam OE Hook Launcher" It still pops up but not as often. When it does it usually means I have to restart the PC to open Outlook. So this was not good.”

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Posted 6 years ago

Hi Graham, good to hear that most of the work was fine. Could you please call us on 0800 424 335 to discuss this issue with the computer constantly needing to be restarted when Outlook is opened as we might be able to resolve it via remote access. Thank you for the 4 stars!

Posted 6 years ago

“Hi Very happy with service and Jacob was very pleasant and knowledgeable. Everything was explained as he went very good Thanks Very Much Paul”

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Posted 6 years ago

Hi Paul, good to hear that Jacob was able to provide both a pleasant and knowledgeable service. Thank you for the 4 stars!

Posted 6 years ago

“Pleasant people to deal with, explains process and charges”

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Posted 6 years ago

Hi John, good to hear that our technicians were pleasant to deal with. Thank you for the 4 stars!

Posted 6 years ago

“A bit disappointed that twice my appointments had to be postponed due to illness of the reps. I accept that people get sick but feel that especially on the 2nd Occassion more could have been done as it only required my Laptop to be collected from me, and because of my work commitments had to be delayed a further week. And in finalising the invoice today was charged more than quoted as more time was required than initially quoted, yet I had been more “time value” inconvenienced than that.”

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Posted 6 years ago

Hi Chris, thank you for your feedback. We do apologise that your appointment was delayed twice due to technician sickness. In terms of being charged more than quoted could you please call us on 0800 424 335 to discuss this. Thank you for the 4 stars!

Posted 6 years ago

“Reuben was running late but rang to tell me. Very good. He was really tech savvy and performed really quickly. However I was a bit disappointed that when he transferred my email folders from my old lap top to my new one the new folders with the same name were over written. Reuben couldn't understand why and tried everything to retrieve them without success. It was a bit surprising to me that something could disappear completely and as I said, quite disappointing. Everything else went well but I think Reuben was frustrated and disappointed about losing the email folders too.”

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Posted 6 years ago

Hi Kevin, good to hear that Reuben was able to let you know that he was running late. Sorry to hear about your email folders being overwritten, please feel free to give us a call to discuss this further. Thank you for the 4 stars!

Posted 6 years ago

“thank you to Andy, withiut whose hejo thamk you. will ltave bugger,one l ast try, thank you, Andy. id be still hepless”

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Posted 6 years ago

Hi Heidi, good to hear that Andy was able to provide you with such a great service. Thank you for the 4 stars!

Posted 6 years ago

“Manny was very helpful, he ensured that he answered all my questions (which were a lot!) and helped me understand what I was entitled to under the subscriptions that I already had. My computer is better than a new one now and very quick so I'm a happy camper :-)”

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Posted 6 years ago

Hi Carmen, good to hear that Manny was able to answer all of your questions and provide such an excellent service! Thank you for the 4 stars.

Posted 6 years ago

“Very nice people to deal with.”

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Posted 6 years ago

Hi Carlene, thank you so much for your feedback and the 4 stars!

Posted 6 years ago

“Friendly, informative not too technical for non computor savey person”

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Posted 6 years ago

Hi Roger, good to hear that our technicians were friendly and provided you with technical information but in a non-technical manner. Thanks for the 4 stars!

Posted 6 years ago

“Jacob was on time nice to talk to and solved all my problems, being in my mid 80s find it hard to learn all the computer terms so its nice to have Geeks to call on.”

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Posted 6 years ago

Hi Dick, good to hear that Jacob was on time and able to solve all your IT problems. Thank you for the 5 stars!

Posted 6 years ago

“Service was very good. My computer is brilliant again, however, the parts supplied were expensive compared to other suppliers.”

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Posted 6 years ago

Hi Barry, good to hear that our technician was able to get your computer back up and running successfully. Thank you for the 4 stars!

Posted 6 years ago

“The service Geeks offer is the person-to-person interaction which is the main value. The technical expertise and the on site attendance are to be standard and easily compared. I have used Geeks in multiple occasions and have found them to exceed my expectations.”

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Posted 6 years ago

Hi Bobby, good to hear that our technician was able to provide you with excellent service on multiple occasions. Thank you for the 4 stars!

Posted 6 years ago

Geeks on Wheels is rated 4.8 based on 7,198 reviews