Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,471 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,471 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Support is nonexistent.”

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Posted 1 year ago

“I ordered through uber eats, they sent 2 people for the delivery. One arrived with his part of the order, the other didn't show up. Delivery was marked as completed (the price fully paid), they refused to refund with automated chatbot messages.”

Uber Support 1 star review on 13th September 2024

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Posted 1 year ago

“HALF OF YOUR UBER EMPLOYEES/WORKERS/DRIVERS DO NOT KNOW HOW TO EVEN USE THE APP. AND THEN THEY BLAME US, THE CONSUMERS FOR NOT COOPERATING. AND THIS IS WHY MOST OF THE TIME THIS APP GIVES ME HEADACHE. ORDERING SOME PACKAGE IS A HEADACHE.”

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Posted 1 year ago

“I am a dialysis patient, lost my business, three dialysis in a week, 12 dialysis in a month, thought to work with uber witha hope that it is a good brand and I will be able to earn some money whenever I get some time and feel health but after driving with them I get to know they deduct from your account 25 rupees on daily basis and also some amount on every ride, so after that deduction I couldn't not even get the money for my petrol expenses. My experience was worst because when I tried to reach them they said they will arrange someone to call and cancel the call from their side, and it happened twice , means on two different days but they don't have any answer, so I left my earned money with them and left uber completely and now I will not use uber and also make sure other people also don't use it by telling their reality”

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Posted 1 year ago

“I ordered and paid for a ride from St Petersburg FL airport. Received a message that the driver was 1 minute away. After 20 minutes outside in Florida heat looking for the driver i received a follow up message that the driver cancelled and i needed to request another ride which i did from Lyft. He did show up within 90 seconds which was 15.minutes quicker than i expected based on their message. It was cheaper than Uber and the driver showed up early. Hours later i get a message from Uber that they charged ME $7.89 for the cancellation!!!! WTF !!!!”

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Posted 1 year ago

“Horrible customer service. I paid for the same order twice with no resolve. They say the driver called, but no call was received. They say he left the food. It wasn't there. I asked for a refund. They did not provide it. I ordered the food again, thinking for sure Uber would resolve the issue correctly. They did not. Buyer beware. Uber eats customer service is a disservice.”

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Posted 1 year ago

“I used Uber Flash and lost my item, and the experience since then has been beyond frustrating. I contacted support, but the agents are completely useless, repeating the same scripted responses like parrots with no actual resolution. It’s shocking that they don't even have a proper system in place to track previous complaints! Even when I provided screenshots and all necessary details, they just ignored the issue and closed my complaint without any solution. I’ve requested to speak to a manager several times, and yet they repeatedly dismiss it with the same automated responses. This is hands down the worst service I’ve ever encountered. At the very least, I asked for an email response, and even that simple request seems to be beyond their capabilities. This is completely unacceptable and highly unprofessional.”

Uber Support 1 star review on 12th September 2024

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Posted 1 year ago

“Worst service.... drivers don't know how to talk with passengers”

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Posted 1 year ago

“I clicked on a ride that was approximately $20. Then was charged over $100. I need a refund of the difference. WHO DO I CONTACT? I'VE CAN GOING AROUND IN CIRCLES ON THE APP, CLICKING AND AUTOMATED AND STILL OUT OF $80 for a 4 mile trip.”

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Posted 1 year ago

“There is no Uber support. I cant find a place to talk to a rep or even leave a complaint. I have to jump thru hoops everytime. This is why I started taking taxi cabs again. Find other ways, they're actually cheaper”

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Posted 1 year ago

“I booked uber and instead of 49rs driver asked me to pay 197 he was telling its was because of the balance amount and all but in my phone it was showing only 49 he insulted me and ask me to pay 197 he tried to snatch my phone also, after continuous yelling i was forced to pay 197 and i gave complaint to customer care they didnt took any action”

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Posted 1 year ago

“I accidentally left my prescription glasses in a black case in the car after changing to my sunglasses in the back seat. I know for a fact that is where they were lost. Uber claims they couldn’t reach the driver even after 24 hours and then he just said they aren’t in the car. Make sure you search the car and trunk when you get out because they only want your money and couldn’t care less about you as a customer. This is ruining my vacation with my grandchildren as I can’t see without them.”

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Posted 1 year ago

“Driver one (Jimmy) canceled ride as I was about to get in his car saying it was too far. Driver two (Mohammed) text me asking for my destination, when I replied he canceled. Driver three got me home. Drivers should not be allowed to cancel and probably wouldn't if Uber shared more of the fare with them.”

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Posted 1 year ago

“I was a very loyal uber rider. One night I was set up to get robbed by my uber driver. It was a traumatic experience for me. Customer support was very dismissive, it felt like they were protecting their driver. Very dissatisfied”

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Posted 1 year ago

“I am in Lincoln with my doggie the cost for an uber for 2 miles with the doggie Is £36.28 same journey without the dog is £6.43 and you say your dog friendly what a joke”

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Posted 1 year ago

“my account is deactivated and my earnings are not direct deposit in my account so please help me recover my money back immediately thank”

Uber Support 1 star review on 10th September 2024

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Posted 1 year ago

“The issue with verifying my account has been ongoing since August 31st, and the process has been incredibly frustrating. First of all, you can't even call customer support directly. One representative informed me that they aren’t allowed to handle these kinds of issues themselves, saying, “I have to refer you to the 'specialized team'." Honestly, it felt like a joke. I was passed on to this so-called specialized team, and here’s what happened next: I received a message from someone named Joseph, who claimed to be one of the supervisors from Uber’s Support team. The message was polite enough, but the process they outlined was absurdly complex. Here's what they needed from me: - The last 4 digits of the payment method linked to my account - My existing email address - My current phone number - The charge amounts for any 2 out of my last 5 trips or orders - The locations for any 2 of those trips or orders - My new phone number, email ID, or name that I wanted to update They even suggested I check the receipts sent to my email for details about my past trips. After gathering all of this information, they claimed they would finally assist me in making the necessary changes. The kicker? At the end of the message, they offered a number to call for live support: 1-800-314-2308, available Monday through Sunday from 8 am to 8 pm CT. However, when I tried to call, I found out you need to have Premier Support to actually get through! So, after 10 days of trying to resolve this issue, I was back to square one. Out of desperation, I searched the internet and found another 1-800 number. When I explained the situation to yet another representative, they told me the same thing: "I’ll send your information to the 'specialized team.'" And here I am, caught in the same frustrating loop all over again... Today 11 days.... Still waiting...........”

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Posted 1 year ago

“Uber terrible company to work for!!!! Do not become an uber driver!! They send faulty orders out. Once you get to your pick up location, nothing's there. Call and spoke to customer service. Got ZERO help. So Pretty much you're screwed if you happened to select a faulty, nonexistent order. Now you're gas and time is wasted. Happened more then once!!! Uber love to waste your time and gas!!”

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Posted 1 year ago

“This is the message i will be posting everywhere possible. Thanks for being worthless! What a joke! I ordered an uber at 2:08. I was told my driver would arrive in 5 minutes. I go outside and wait. I see tbe driver is one street over and no longer moving. I message asking if he prefer i walk to him- no response- i message saying im walking his way- no response. I walk the street over and now the map is showing he is at airport and will be back to get me in 9 minutes. I wait about 20 minutes while the map shows he hasnt moved at all. I message and csll him. No answer. I cant cancel ride bc uber is saying i will get a cancellation fee and then my next ride would cost double bc its prime time traffic at this point. I message uber customer service- through my driver food delivery app bc they make it impossible for riders to get in touch with their “customer service”. I tell my situation and give my request to have them cancel my ride as it had now been over an hour with my driver not moving from his spot sitting at the airport and to give me a new driver at the same rate i wud have paid when i originally requested a ride at an early enough time before rates sky rocketed. At this point they transferred my chat about 8 times.. eventually i walked to the bus stop so told customer service to just return my money. They continued transferring me and about an hour and a half after i originally requested my ride the driver dropped my ride and it was hiven to a new driver. I did not see this as i was stating my problem to 8 didferent uber support people. As soon as i noticed i explained to the driver not to drive to my location bc i was already on the bus. I then get notified that i was charged 6.07 for a cancellation fee. Finally cust service bounced me to diff people enough times until i got a msg saying someone wud contact me in 6-12 hours. I then got a message that i was not able to be reimbursed bc i had reached the limit for price adjustments. Mind you i have only had 2 price adjustments out of 300 plus rides on the account my driver never showed up and i asked to have my mobey returned- all mistakes on their end. Yet now bc they screwed up too many times they refuse to return my money. I am outraged. Please let everyone u know that uber is robbers and not to support their disgusting poor excuse of an operation.”

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Posted 1 year ago

“Επιεικώς απαράδεκτο να προσπαθεί κάποιος πάνω από μισή ώρα να βρει ένα διαθέσιμο ταξί μέσω της εφαρμογής. Και έγιναν πιο ακριβοί και αυτοί και ο ανταγωνισμός τους κι δεν βρίσκει ταξί κανείς όταν το θέλει. Θα πρέπει να κοιτάξουν μια λύση και για επείγοντα όχι μόνο τα prebookings. Περισσότερη ζήτηση σημαινει και την ανάγκη για περισσότερα ταξί.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,471 reviews