Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,557 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got in an Uber with urine covering the backseat. Customer support hung up on me when I asked for the otherwise unnecessary return journey to be refunded. Awful company. Hopefully Amazon buys them out.”

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Posted 1 year ago

“Criminal uber driver stolen my relatives gucci bag bank cards Keys and make up just drove off shechas contacted them many times but no action taken Towards this theif Uber employs Criminals and thrives in London and protects them”

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Posted 1 year ago

“Not a good company”

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Posted 1 year ago

“On this past Friday. I was treated very rudely. The driver told me to get out of the car after I couldn’t provide him with the address information that had been given him by my son who requested the Uber. This was very rude/ unprofessional. I pray that I never have this driver again. Trenton Scott is my so who obtained the Uber. I am Madeline Scott. I was in Washington D.C”

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Posted 1 year ago

“Uber has the worst customer service something needs to be done about it”

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Posted 1 year ago

“Uber is fraud , not reliable &worst company ever .. they over charge and still steal from you And Uber driver took my package till Today and haven’t returned it yet The funniest thing is that Uber isn’t helping matters and I think Uber should be banned”

Uber Support 1 star review on 8th October 2024

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Posted 1 year ago

“There’s no phone number available for customer support??? I ordered chicken, Parmesan, and onions to make Alfredo at home. The driver couldn’t find CHICKEN, in a grocery store, so Uber charged me for the rest of the items I never received! Uber expects me to eat onions and cheese fried in a pan because the guy couldn’t find CHICKEN 😂”

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Posted 1 year ago

“On September 5th 2024 I requested an Uber ride and I was quoted $115. after the ride was completed I received a receipt for $115, then minutes later I received another receipt for additional $137.08 totaling $252.08 I was shocked because that's not what I was quoted when I booked. I reached out twice to Uber to correct their error but they refused. This behavior is a blatant misrepresentation of conducting business by scamming customers with original lower fare and increase it after providing service. I'm working with my credit card company to dispute the charge however others be warned of this misleading behavior of Uber. I for one will NEVER use Uber again.”

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Posted 1 year ago

“UBER HAS THE WORST CUSTOMER SERVICE! I RECOMMEND LYFT OVER UBER ANY DAY. THEY WERE NO HELP AND I WAS HUNG UP ON AFTER EXPLAINIGN THE SITUATION; ONE THAT COULD NOT BE RESOVLVED VIA THE STUIPID ONLINE OR APP SERVICE. SCREW THIS COMPANY.”

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Posted 1 year ago

“They are total fraud. I had booked a package with them. It was worth 22000 and the driver did not deliver it. But the app shows it has been delivered. Uber hold no responsibility and doesn’t even provide u details of the driver. It is so difficult to talk to them. There chat never answers ur query. They are total frauds. They must be inclvolved themselves in the theft of the package. The driver doesn’t take any calls. It’s the most unsafe way to deliver ur packages. Never trust these frauds. Twice they charged me for 2 package delivery. I had paid the driver but still the app shows unpaid. Request to all not to send packages through these frauds”

Uber Support 1 star review on 7th October 2024

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Posted 1 year ago

“Got charge $25 cancellation when the Uber driver never showed up. When I called a customer service number and was told he couldn’t help me find how to request a refund he said he was going to hang up on me then did. I was in another Uber drivers car at the time and he listened to the entire conversation and agreed I was never rude in any way and he said that was just wrong.”

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Posted 1 year ago

“Uber charged me cancellation charges even though I cancelled when your site was still searching for a ride and was taking too long. So how do you justify it by saying that cancellation charges are for the efforts of the driver when you have not yet assigned any driver?”

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Posted 1 year ago

“Horrible support team they never understand anything i say, they follow a script like a robot without understanding what your problem is. I bet you if you call for a problem and hang up and call again another person will respond and say that same exact thing word by word. Worst customer service i delt with in my life. And i say that not from one call but from several interactions with uber support. I drive for Uber and unfortunately I have to deal with nonsense every-time i have a problem.”

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Posted 1 year ago

“Don't drive for uber”

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Posted 1 year ago

“Uber is a total fraud , including their drivers … an Uber driver came to my house to pick up a package for a customer , in that process the driver stole my package along side , the driver name is JORGE and he drives a VOLKSWAGEN TIGUAN 5781C35.. he was suppose to pick a cooler of rice from my house , instead he left with my wigs and makeup accessories that was delivered by TikTok shop driver .. and up till now Uber haven’t find the driver for me … Uber is a scam and thief. Tell your driver to return my package . By morning I am going to ask my neighbors to give me a clip of what they have on him and I will put he’s face out there”

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Posted 1 year ago

“Uber eats stole from me. Absolutely garbage delivery company. Do not use.”

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Posted 1 year ago

“Uber is a total FRAUD & loves to STEAL your money! I request a ride & price was $43.29! After the ride it was doubled $73.02! Uber charged Distance & Time Fee which is total FRAUD! They also charge OUTRAGEOUS UNECESSARY Fee such as WAITING, CANCELLATION, RESERVATION, DISTANCE, & TIME FEES! All this fee is total FRAUD! When I ask Uber for refund they refused! Don’t ever call Uber! Uber is a HORRIBLE service! Even Uber customer service is WORST! I have attached 2 photos! Photo 1 is correct price $43.29 photo 2 is a FRAUD price!”

Uber Support 1 star review on 6th October 2024

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Posted 1 year ago

“They don’t allow me to be a driver anymore just because 6 years ago I had a misdemeanor but they still wants me as a costumer I don’t understand this bs”

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Posted 1 year ago

“My experience has been Very bad I spent the past 20 minutes consecutively trying to get an Uber and now I am late to work because of it overall Bad app”

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Posted 1 year ago

“I required an uber membership to be canceled. It was not canceled.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,557 reviews