Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,033 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As Uber driver I’m facing a bad service from the company especially when I reported a through in up a customer in my car and ruined it the car when I contacted the company they want me to take it to clean it and then send them a receipt and then they will pay me back which no car wash place need to do that until this moment no one want to contact me and now I can’t work and use my car this is ridicules I wish I can give zero to the Uber drivers services.”

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Posted 11 months ago

“I placed an order with McDonald’s on 24/5/24 and they messed up the order again!!!! On using McDonald’s virtual assistant I was advised to phone Uber eats when it was McDonald’s fault . On speaking to one of your advisers I only received a refund for the cheapest item when the item that I didn’t receive was certainly not £2.88 . I was asked to stay on the line and do a review which I certainly didn’t feel like doing after getting home late, not receiving all my order, being hungry and having to stay on phone to get a refund which wasn’t adequate anyway . I’m so appalled I’m removing Uber one and my app . The only consolation was that the adviser was friendly .”

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Posted 11 months ago

“Didn't turn up then still charged you.”

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Posted 11 months ago

“ITS IMPOSSIPLE TO REACH YOU GUYS I CANT LOG IN SO I CANT GET HELP!”

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Posted 11 months ago

“Driver with the license plate 919-ZZT in the state of Nevada rudely dropped me off an threw some kind of liquid at me all because I asked if he could turn down the music while pulling up to my neighborhood I didn’t say it rudely or nothing and I had my son with me this is unacceptable since then I’m no longer using the app I hope you guys do something about it because I’m scared to use any type of ride share Uber do something please”

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Posted 11 months ago

“I USED UBER FOR THE 1ST TIME AND THEY CHARGED ME FOR A RIDE THAT I NEVER TOOK AND NOW THEY ARE SAYING THEY WILL NOT REFUND ME. I HAD TO GET MY CREDIT CARD TO DISPUTE THE CHARGED I WILL NEVER USE UBER AGAIN. THEY HAVE ZERO CUSTOMER SERVICE.”

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Posted 11 months ago

“I ordered my first Uber eats meal with a promotion code of $30 of your first order. When I clicked order it didn’t go through and when I re-clicked order it went through without the promotion. I went to try and cancel my order and it said I would be charged $35 for the cancel. Super disappointed.”

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Posted 11 months ago

“This is the help you get when someone breaks into your car and steals your wallet and other possessions”

Uber Support 1 star review on 24th May 2024

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Posted 11 months ago

“I called an Uber and reserved it for 2 hours from now. They sent the driver right away and when I called 30 seconds later to cancel, they charged me for it. Theives”

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Posted 11 months ago

“First time using, total ripoff $25 charged for setting up a ride in advance plus other charges, the driver was good but you can keep the company.”

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Posted 11 months ago

“Absolute disgrace. In the past week Uber REFUSED to pick up my wife and our 7 year old son. They were both Indians in appearance.”

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Posted 11 months ago

“Tried to get an Uber this morning. Waited over 1 hour as they would accept the job and then cancel 15 + minutes later. Ended up catching a bus. Missed my son's rugby game so not happy.”

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Posted 11 months ago

“Today I was driving down a street in Mattapan when a Uber driver dropped off and them picked up two different customers while parked in the middle street. The car and license plate is uploaded.”

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Posted 11 months ago

“Yesterday I ordered I uber taxi from britiannia Hotel in Manchester to go to Salford Royal hospital. It was raining so I waited in door way. All the uber taxi was pulling up I ask driver where my taxi he said he on is way said OK so waited in door way . My driver text me and said he on silver Street I didn't know where silver St I didn't know silver St was . When i eventually find silver St was he wasn't there. So I went back to britiannia I ask the receptionist to order a taxi for me so they did to go to Salford Royal hospital. I'm a disabled person I think I was treated badly by the driver not going to the front of the hotel where all the drivers pulling up but this driver didn't. I payed for a service I didn't get”

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Posted 11 months ago

“I ordered a drive and the driver showed up and was on my way to my destination. During the last part of the right, suddenly Uber AI decided that something went wrong and without my approval ordered another drive for me, practically a double if my trip. Even if i cancelled the trip in less than 2 minutes, Uber decided that i have to pay for the service ! What support did not see (even if I mentioned it) was that the 2nd drive was accepted at 6:30 pm and the cancellation occured at 6:07 pm (23 minutes earlier). How was that possible? Uber totally ignored this and the charged me for the 2nd drive cancellation (even if i fid not ordered it) and it was ar 150% the price I paid for the original drive, which got me to the destination correctly. So, that's goodbye Uber for me. I cannot be charged for their poor programming. I used Uber a lot in the past, without issues, but this is the end for me using Uber. So, riders be aware ...”

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Posted 11 months ago

“Uber is Trash took my money and didn’t leave the item”

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Posted 11 months ago

“Uber is not at all trustworthy service provider..their driver dropped me n my small baby in the middle of road in such a hot weather just becoz he dont want to pay toll tax n even he is driving some other person cab which is not at all safe for customer. Now Uber is charging the amt of that trip which is not completed by me..i have fight a lot with them but they are not ready to accept their driver mistake.. After this scenario i only want to say that its not at all safe for atleast girls to take a ride from uber.”

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Posted 11 months ago

“Horrible, flat out robbery ….if you want to get robbed for your money download the Uber app disgraceful and embarrassing, crooks!”

Uber Support 1 star review on 23rd May 2024

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Posted 11 months ago

“My car was broken into and my credit card was stolen whoever stole it used it and added it to there account I have been waiting 13 hours to speak to someone from there claim department you can not call them it is all done in the app it should not take this long due to theft”

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Posted 11 months ago

“Unofficial. Can’t understand the English of the Indians. Cheap Uber higher only on officials persons. All of that because they stealing money and don’t want to returned it.”

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Posted 11 months ago

Uber Support is rated 1.1 based on 2,033 reviews