Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,222 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,222 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th June 2025

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Uber Support 1 star review on 31st May 2025

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Uber Support 1 star review on 27th May 2025

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471

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 for luck of zero”

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Posted 1 year ago

“Absolutely disgusting behavior by your employees. You should be ashamed.”

Uber Support 1 star review on 16th July 2024

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Posted 1 year ago

“Eric Cartrite being employed as a Senior program Manager is a disgrace. I'll walk 10000000 miles before patronizing this joke company”

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Posted 1 year ago

“Will never use uber again because they hire filth”

Uber Support 1 star review on 15th July 2024

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Posted 1 year ago

“Not going to support a business which lets employees to whish someone else's death.”

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Posted 1 year ago

“I will never use a company that has an individual in upper management stating he was sad a bullet missed a presidential candidate. Calling for the assassination of a govt figure in America is vile disgusting and beneath what we are supposed to be as Americans. I will never use this company and will actively tell others about what Eric Cartrite posted about the assassination attempt on Donald Trump.”

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Posted 1 year ago

“Fire this person”

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Posted 1 year ago

“The worst and most horrible company I ever worked with. I am visiting Jordan from the United States of America and I bought new lines . I tried many times to change my number to the local number I bought but their system not allowing me . I found out the number on their blocked list from previous customers and now they haven’t responded to any of my messages for a week . Horrible service without any response. Awful company all around .”

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Posted 1 year ago

“Absolutely terrible. I'm a driver and would request to contact uber through chat, not by phone. Their instructions are absolutely diabolically complicated. Seems they are right, uber doesn't support their drivers. They couldn't care, we're only left faq's and basic instructions that is absolutely unrelated to our problems.”

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Posted 1 year ago

“This UBER driver stole my I-phone then dropped it off in Wayne, MI. The Representatives helped him steal it by prolonging my calls and texts.”

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Posted 1 year ago

“"Lost my wallet in an @Uber cab (HR55 AR2743) and the driver refuses to assist, saying 'jo karna hai kar lo'. @Uber's customer service is not helping either. Disappointing experience! #LostWallet #PoorService"”

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Posted 1 year ago

“Uber sucks. There should be a loyalty program without having to pay a monthly fee for good rates. I’m a regular Uber rider and have spent hundreds of dollars in the past 6 months. Shouldn’t we get a discounted and special rate from time to time for raking up all the rides???”

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Posted 1 year ago

“i can only say that your customer support teams are your worst enemy. They are the cancer of the company. They know absolute nothing only sabotaging accounts to make drivers unable to drive. to hurt them based on their personal genda. Don’t they really get it that they re hurting their employer so much more??? how can they be thi dump. where you get them from??!”

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Posted 1 year ago

“Uber needs to keep their f****** drivers off of other people's property they are ignorant and they think they own the world”

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Posted 1 year ago

“Pathetic service the driver is expecting the ride and after 15 minutes they refused to pick up and force us to cancel the trip. And maximum driver is communal minded in Lucknow region. Pathetic service”

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Posted 1 year ago

“This app sucks. They charge you 80% of cancels and if it was by accident it doesn’t even have an option to reopen it with the same driver. Bad smh”

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Posted 1 year ago

“Today I booked a ride for an extended family member. Before booking the trip I had removed my card as the rider was going to pay cash. At the end of the ride, the rider paid the trip fare plus a tip. After the ride has been completed, the trip fare has popped up in my app as unpaid. Trying to reach through the uber app to get it sorted just doesn't work. There is no number to call and the bot certainly is dumb. Overall Uber's support system for riders sucks.”

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Posted 1 year ago

“Today I had a very bad experience with HILMY. Tuk Tuk No: WP GQ 8808. Please do not go with this person. He cancelled the trip after only travelling 100 meters. (Not the Full Trip) But still charged from me.”

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Posted 1 year ago

“Why you charge me , that I never book on July 10th.. uber is scamming me.. give my money back!”

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Posted 1 year ago

“Support?! What support?! I feel extremely unsupported! 3 weeks going around in circles. Try setting up a teen account under yours with a number that someone else had used as an Uber driver. Ain’t gonna ever happen.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,222 reviews