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Uber Support Reviews

1.1 Rating 2,032 Reviews
2 %
of reviewers recommend Uber Support
1.1
Based on 2,032 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

Write Your review

Anonymous
Anonymous  // 01/01/2019
Uber out here taking people money with out completed the ride
Helpful Report
Posted 1 year ago
I apply to drive for uber after 10 years, I add new car and all process and review was every 30 min, then i upload new profile picture, profile picture went for review i called support for 15 days in row and every-time they were saying different things, so I end up giving up working for uber after more than 10 times calling the support.
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Posted 1 year ago
Let's face it at some point uber just sucks. 2 different drivers somehow could not get to my pick up point at MGM Grand in las veagas. After wasting 45 minutes took a cab home anyway. If you are going to crush an industry be better than what you replace.
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Posted 1 year ago
Worst and dumb
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Posted 1 year ago
zero stars not possible. they have blocked 2 of my credit cards from being used on their app with no email, text or ANYTHING to advise WHAT THE PROBLEM IS. One of the cards has a credit limit enough to BUY A CAR, but it is unusable on their app and they wont say why.......It is impossible to get your complain/ issue in front of anyone that can help and it is futile to ask for further assistance because the robots working in customer service will just end the chat when they have reached the limits of their authorization to deal with the issue.
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Posted 1 year ago
For 6 months I've been charged for a membership I've canceled 4 times. I have pictures to prove it. Asking to f****** close my account. They see no issues with the charges. This organization is a crooked and shady empire.
Uber Support 1 star review on 16th May 2024
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Posted 1 year ago
UBER has giving me such a headache. I was trying to become a driver. I spent weeks of uploading perfect picture of my registration sticker and the documents, I lost count how many times. I called them several times. They tell me is good to go. Then and an hour later get a text saying I need to upload my documents. Weeks of the this. I signed up with lyft and it took 4 - 5 days and i was working. UBER really needs to fix whatever the problems is because I heard or serval drivers having the same issues.
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Posted 1 year ago
Terrible customer service.
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Posted 1 year ago
Uber delivery man did not read the notes stating not to ring the bell, please call. My wife waited at the glass door of our apartment building. The driver came up, she waved and he proceeded to buzz our apartment waking up our sick child. She immediately stopped him and asked why he did that. She explained the note. He admitted to not reading it. Took offense at her time and said he could just cancel the order because of her attitude. She asked him why he would do that. He swore at her, telling her just to take the food. He threw the food on her, pushing her in the process. We would have called the cops but it's NYC, nothing would be done about it. I will never use Uber again. Worst company that does not care for the safety of their customers. They'll take any scumbag as a driver. Your not safe with them. Their response was crediting her $5.
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Posted 1 year ago
TTHIS IS THE SECOND DAY UBER HAS MADE ME LATE FOR WORK. I REQUST A RIDE AND IT TAKES 10 MINUTES FOR A DRIVER TO ACCEPT THE RIDE THEN THE DRIVER IS TWENTY MINUTES OR MORE AWAY FROM MY DESTINATION. WHAT GOOD IS IT PAYING ALL THIS MONEY JUST TO GET TO UOUR DESTINATION LATE!!! 😡😡😡
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Posted 1 year ago
Driver didn’t show up for a ride to the airport to catch a flight.
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Posted 1 year ago
DO NOT EVER TAKE A RIDE WITH THIS COMPANY! I took one ride with Uber in April 2023 and since then I have been charged $9.99 on my credit card every month. I chatted with support and they supposedly canceled my account in October 2023 and I still got charged. I re- cancelled my account twice since the and I am still getting charged. Their support is the worst. Their phone number rings to a message that tells you to use the app for support. I even took my credit card information out of their site yet they are still fraudulently charging me every month. STAY AWAY FROM UBER unless you like paying money to a company for doing absolutely nothing for you.
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Posted 1 year ago
It is 1000% not okay to work hard and go above & beyond for a customer and not be compensated the amount you were promised before starting the job. Tip take-backs is unacceptable! Karma's a B@#%& Kim L.
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Posted 1 year ago
Meika is a good driver 5 stars around always trying go the extra mile for others she is awesome please use her I asked her to wait for for me and she didn’t have to but she and never charged me on my way back home thank God for.
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Posted 1 year ago
Hopeless service. Sorry availability of any kind of support. Drivers don’t come to pick up and don’t even cancel ride so the passenger is charged.
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Posted 1 year ago
I ordered McDonald’s and the burger didn’t come only the fries and drink the burger alone is £5.19 they refunded me £2.15 I asked why wouldn’t they give me the actual money back for the burger that’s £5.19 and they literally said that’s their flat rate and then hung up on me absolutely disgusting
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Posted 1 year ago
I closed my uber account months ago. Uber charged both bank accounts for the same charges several times. I let them all settle. After closing the uber account right after they are still charging my bank. I have messages saying that those charges are not recognized on the account and am still being charged even after my bank chimed in.
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Posted 1 year ago
Have driven uber for over 6 years , and more than 9000 fates . Love the job ,but the incompetence and uncaring nature of Uber support will drive .myself and other drivers off the platform The problems with support remain the same and have been getting steadily worse . They include : 1 support DO NOT RESOLVE anything 2 support DO NOT LISTEN 3 support DO NOT COMPREHEND or acknowledge genuine problems These 3 factors alone ,ensure that concerns for uber drivers and issues with uber app are never resolved or rectified THE SCRIPT from uber support remains the same from uber support (A) we are sorry you have a problem (B) we are sure this must upset you (C) we promise we won't comprehend or follow up any problems you notify us about (D) PLEASE enjoy our repetitive COPY PASTE never ending chain of emails where we demonstrate We don't listen We won't listen We are not authorised to fix anything We are not empowered or motivated to fix anything We DO NOT OFFER SUPPORT We remain in a bubble where we frustrate uber drivers with lack of the above Please allow us the opportunity to move on and frustrate the next driver
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Posted 1 year ago
There is no customer support in uber, I have raised so many complaints through uber chat, email, social media but not getting any kind of response, they have top most worst customer service. Seems they just looting our hard earn money.
Uber Support 1 star review on 14th May 2024 Uber Support 1 star review on 14th May 2024
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Posted 1 year ago
I am locked Out of My account for reasons I don't understand. I have tried to contact Uber 15 × today. They tell me to go to the app. And use the customer support. Since I am locked out, I can't even get to customer support. I get automatic reply that don't address my situation. No customer service!
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Posted 1 year ago
Uber Support is rated 1.1 based on 2,032 reviews