Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,559 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,559 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst company I ever worked for”

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Posted 1 year ago

“Drivers want more, do not turn up. Uber does not help and just charges you. Big racket. Scam. Has happened to me 4 times in aonth”

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Posted 1 year ago

“I want to give one of the drivers a review that he deserves. Never had issues with Uber, I love the fact they are there for us. One driver whose name is Alonso, was scheduled to pick me up for WORK. and he never showed up although it showed he was 50 ft away. I waited and waited, I had to get a co worker to send me one. Alonso is using Uber to get easy money by us having to cancel our rides. Dishonesty doesn’t pay. We work hard for our money while he sits at home collecting cancellation fees. Uber should not allow him to work for them. This put stress on me and I get seizures from it. Which is why I have to often depend on Uber. My co worker was running late to her job because of my being late waiting for Alonso.”

Uber Support 1 star review on 20th September 2024

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Posted 1 year ago

“I HAVE AN ALLERGY AND THEY DAMN NEAN KILLED ME, GOOD TJIG I always look”

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Posted 1 year ago

“Sbse chutiya service he online pay krneke badha driver ne paise liy. complete krne ke badh customer care vale bol rhehe paise nhi aaye Uber account me”

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Posted 1 year ago

“The worst!!! They don't care about their customers. I had a ride one night and the driver was inappropriate and they wouldn't do anything. So Im filing charges with the police!! Uber, if ur reading this, maybe try to be more customer based then just about the money. Maybe also have drivers that speak English or can communicate with their passengers. I had a ride with a driver that only spoke Chinese and he drove me to the wrong place. Still didn't give me a refund or credit or even apology. They suck. Lyft is wayyy better.”

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Posted 1 year ago

“Who about to pay $36 at 10:30pm on a Thursday night to get 20 minutes away from where they’re at not me….?!?!?!?!”

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Posted 1 year ago

“when you’re picked up, you agree on a price that’s what it should be unless you add more stops. I have been overcharged by Uber drivers twice Once the ride was supposed to be $46 When the bill came in, it was 112 The Uber driver stated on the receipt I was in the car for almost an hour We were not! It was only about 20 minutes. I have been low to Uber over any others up until now I have taken Ubers Many many times. And of course, Uber did not make it right once again Nor did they say they were going to fix the problem. And Uber driver should not be able to change the price less you’re making additional stops and it should be a great upon.”

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Posted 1 year ago

“Uber's owners don't even knoe what is going on in their own company. i'm a driver based in the UK. i have a neurolgical condition and i was trying to explain to the customer support female that i couldn't access the zoom virtual go electric webinar. She had zero patience and zero accounability and then said abruptly right i'm hanging up the phone then hung up on me. i couldn't beleive a multi national company would allow this.”

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Posted 1 year ago

“Absolutely useless. I have been unable to verify my phone number for a week on an account I have been using since Uber began. I'm essentially blocked from booking rides etc. I receive the same run of the mill responses every time I reach out for help with nobody even attempting to assist me on the Uber side.”

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Posted 1 year ago

“Not impressed being charged $46.00 for a 4 block drive.”

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Posted 1 year ago

“Uber is terrible!! The driver didn't arrive at my address, and I was charged a waiting fee, and that was a few times already. Don't use Uber ever!”

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Posted 1 year ago

“Account was compromised and used by someone other than me in Mexico and Uber customer service was awful”

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Posted 1 year ago

“Don't no why the driver is hired if they can't speak English .More then once this has happen .That should be a requirement to be a driver”

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Posted 1 year ago

“Canceled my scheduled ride to the airport without any notification. Only realized it when the ride never showed up. They were trying to use an expired credit card even though I had a current one on file. But no text, no email.”

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Posted 1 year ago

“Uber should have an option to cancel with refund or redirection if a trip is ordered and the wait time is longer than 15 minutes. I requested an Uber and it gave me a 21 minute wait time. Then they put me on a shared trip going opposite direction of the airport. The driver wouldn't cancel the trip because he said I booked a shared ride, which happened to be the last trip I did and it kept the setting. Looks like I am going to miss my flight!! Thanks Uber.”

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Posted 1 year ago

“On 9/11/2024 I was physically assaulted by an Uber driver during my ride. His name is John. I'd put his age from late 60's to early 70's, white or Armenian. This happened in Burbank in front of Ralph's and witnessed by numerous people. The make and model of his car is a white Kia Sorenta with license plate 8TJJ512. Although Uber states he's been removed from driving pending the investigation, he might still be driving for them or Lyft. Beware of this man. His behavior is quite erratic and he dangerous.”

Uber Support 1 star review on 17th September 2024

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Posted 1 year ago

“theyre the worst, recently one of my friends called an uber and the driver was speeding, almost run her over when she was only standing by the parking lot, why do they employ such irresponsible people? the driver could not even bother apologising... either they should stop hiring such people or we should stop calling for an uber”

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Posted 1 year ago

“My delivery was not made at all. This has not been the only time. Multiple orders arrived partially filled. Because I have reported missing items in the past in an order I am not eligible for a no delivery refund? That's ridiculous. Because of mistakes by your partners and your drivers, i am being a denied a refund?”

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Posted 1 year ago

“They don't help you at all as a driver”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,559 reviews