Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,033 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paris has the worst service l have ever experienced. They have too many drivers who have no idea of how to follow directions. It’s really pathetic. They are 1 minute away and then they are10 minutes away. Go figure”

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Posted 1 year ago

“To reaching you guys as the Uber support just is the wasting the time. That was unprofessional to cut me from the chat before I finishing my sentence. sorry.”

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Posted 1 year ago

“They are thieves”

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Posted 1 year ago

“You freaking jerks stole from and can see as clear as day that my stops were not complete and I was left stranded for two hours because you took all the money I had and refused to pay me what you owe. You are the worst company ever. Your people sexually harassed and assaulted your passengers. You drivers say a trip is complete and they are not then you don’t refund the passenger the money you stole. Then you keep coping and pasting the same message over and again you will never see a dime from again. And I’m filing a police report on you all for your deception.”

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Posted 1 year ago

“The worst Uber customer support experience- I contacted them re the fact that there had been fraud related to a 150$ gift card that I purchased - I had to reopen the same case 4 times and they have done NOTHING!! I guess they don’t care that there platform is being used for fraud !”

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Posted 1 year ago

“Worst service ever!!!! Drivers cancel all the time after waiting 15 minutes for them to show up......no one to contact worst service EVER!!!! Lyft is much more efficient and better”

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Posted 1 year ago

“As a rider I suppose to receive toll reimbursements, specially when the trip shows. I had to complain to not receive it and in the end support answered this issue happened with me in the past when I was fighting to get the money that I worked for and after 4 different supporter to get contracted finally I received my money. Now they just closed my email saying it is been happened in the past. Unprofessional people how could they get as a support worker job??? Uber should watch them and give them training. This support system is ridiculous! Not supporting them riders at all!”

Uber Support 1 star review on 2nd May 2024

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Posted 1 year ago

“As a vendor who allows Uber drivers to deliver goods and services provided by our business, it shouldn't be impossible to reach support to report rude, disrespectful, and unprofessional delivery personnel who are rude, antagonistic, and aggressive with my staff. Please contact me directly via email for follow up.”

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Posted 1 year ago

“Do not protect their drivers will deactivate account and tells lies on y they did it, thy will get someone hurt playing with people and there money u know wat rider did wat”

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Posted 1 year ago

“Best company for independent contractor work! Fair-minded, CSRs are exceptional. Have driven for them, exceptional company!”

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Posted 1 year ago

“I ordered from a restaurant that Uber delivers for. I followed my delivery progress using Uber's tracking system on my computer. Everything is moving along with preparing the order at the restaurant. It appeared Uber had difficulties locating a driver to pick up and deliver the order. Finally, the tracking system listed the driver's name and said the driver was coming to pick up the order. One-half hour later, Uber's system says, "Ooop, it looks like your driver has canceled. We must find another driver unless you want to switch to pickup. I could not pick up the order then, so I said I would arrange to pick up the order later today. The Uber rep from the live Chat said the order had been canceled, and I was charged an $84 cancellation fee that would be split between the driver and the restaurant. I told the rep. I did not cancel the driver canceled, so why do I owe a cancellation fee? The rep said the fee was for the time the driver and restaurant spent on the order. Again, I needed to clarify because the driver canceled. I said to the Uber rep. Okay, so forget canceling. Where is my order? The rep. He tells me I can no longer get my order, but I am still being charged the cost due to the cancellation. Finally, the Uber rep stated he had helped me as much as he could, and this conversation was over, so he disconnected the chat. I got another rep through the chat who said, based on my conversation with the previous rep, that he could not talk to me and that next time, I should ensure my order is accurate before placing the order. I stood looking out my computer in disbelief because I never said there was a problem with the order. Two, I could not believe a rep Who was supposed to help instead chose to do the less likely thing to help because they needed help to provide an answer. Third, I would not believe that Uber is telling me they charge the cost of my order as a cancellation fee and refuse to give me what I paid for, in this case, the food. Uber wouldn't even allow us to arrange a pickup, which they initially proposed. I am disguised, disappointed, frustrated, and furious with Uber. I will never do business with them again and talk with anyone I know to do the same. Uber needs better customer service and charges outrageous fees to pad their pockets. Uber needs to invest in sensitive classes for its team members and find better ways to resolve issues like this one so that the outcome is an enjoyable, equitable solution and experience for everyone. This is a stupid reason to lose a loyal customer; see how many times I've used Uber. I have a group, personal, and business account. I meant I had these accounts, but as of today, I canceled all accounts with Uber and any of its affiliates. Uber could have offered not to charge me the cancellation fee and helped to arrange a pickup or a credit for a later date up to the cost of the order, both of which I would have understood and agreed to. I just picked up the order from the restaurant, and Uber did not pay for the restaurant. What is going on!!!!!!!!! I need help reaching someone at Uber. The whole system is a recorded line, and this is unacceptable. Uber, you will need to pay the restaurant as soon as possible. Uber's behavior is intolerable, horrible, and disgusting.”

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Posted 1 year ago

“Akiyo was very unhelpful and ended the conversation on me. Also told me I did not contact within the timeframe when I did.”

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Posted 1 year ago

“Booking time fair increased suddenly.This is cheating.”

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Posted 1 year ago

“My order was cancelled for no reason, so I cancelled my membership. They have billed me twice since.”

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Posted 1 year ago

“Was given a pickup location, went to it and waited way passed indicated time, find driver was given a different pickup location and when I didn’t show cancelled ride and I was charged for not showing up. Contact with Uber was useless”

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Posted 1 year ago

“Uber by far has the worst customer service of any rides hare company. The customer service most of the time isn’t based in the US, so language is always a barrier. Wait times last hours and in 5 years of driving, I have not had a SINGLE issue resolved.”

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Posted 1 year ago

“Uber is a joke! I reported a lost item to them and the driver and his slime ass kept my item and told them he returned it resulting in an additional $20 charge. No item an over spent on a destination I walk to!”

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Posted 1 year ago

“Uber keeps transferring me from one department to another with no help at all this is disgusting and very disrespectful for people that work for them like me. This matter needs to and will be escalated. There is no real support for their drivers and it’s a shame I have to keep putting up with this and then I’m placed on a long hold just to be transferred elsewhere.”

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Posted 1 year ago

“UBER rider in Canada just does not have any way of getting ANY HELP???? All the help they have are for drivers, not riders, why is that?”

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Posted 1 year ago

“Your charges are atrocious in comparison to the service you guys provide, I had to charge 200 to take a BIKE that went to a destination 8 kms away. STUPIDITY.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,033 reviews