Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,033 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charge 3 time for one ride got a refund for one but have a mission to get the refund of the other one and the support is up to shoot there is no number that works you cant get hold of any one to help you and they keep sending the same message uber you can do better.”

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Posted 1 year ago

“Worst company to work , bad customer service , over 100 trips ,3 customer where well educated and appreciate drivers this app sucks and no one of our government do in something about it”

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Posted 1 year ago

“Uber charges more then the already fixed rate”

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Posted 1 year ago

“Returning home from airport. Uber quoted me prices on my phone... I selected the car via the price. Lady driver was fine, gave her a big tip. The next day I was going through my computer and see a NEW Bill from Uber for my ride. It was over $10. dollars more than the quote. Cost me $63. to go 10 miles. The original phone quote was $44.33. There is no way to even contact anyone about their adding of surcharges, booking fees, airport charge, sales tax etc. You are just screwed. They knew I was at an airport that's one dishonest add on.”

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Posted 1 year ago

“called 10-15 times about my preference doesn't show comfort as options, no one can help me with that they keep repeat my problem and try to confirm with me and come back say they can do anything.”

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Posted 1 year ago

“How do I hate thee Uber. Let me count the ways: 1. When reviewing activities, found a restaurant charge I didn’t make. Not only do I not use Uber Eats, I don’t patronize that restaurant. Unfortunately the charge was over 2 months old. (Didn’t catch it on my credit card statement). Uber refused to refund me. 2. Now I review activities frequently which is how I caught two more bogus charges on my bank statement approximately 2 years after #1. Someone charged rides to my debit card. I rarely use my debit card for ANY transactions so it isn’t tied to my Uber account. Since the charges came right after I completed a transaction using my debit card, I suspect a vendor employee stole the information. What is interesting is that Uber must not have gotten the CVV code when the account was opened. I’ve since read complaints that Uber doesn’t verify account information. 3. Uber indicated the car was 16 minutes away. That time never changed. After 15 minutes I cancelled the ride and had to pay 3 euros for that. 4. Our scheduled ride to the airport literally cancelled about 10 minutes before it was due. The scheduled time was 4am. It was a mad scramble to get transportation. Uber did give me a $50 credit but that was hardly compensation for the circumstances.”

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Posted 1 year ago

“Uber is double charging me out of my bank account and Venmoe. ????”

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Posted 1 year ago

“$47 to go 4 miles at 9AM on a Saturday? WTH?????”

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Posted 1 year ago

“Worst experience. First time I’ve ever used Uber and after this never again.”

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Posted 1 year ago

“This app is absolutely RIDICULOUS. The prices are always TOO high and drivers are never around. When the app was first created it was meant to give you a faster and cheaper way to travel compared to taxis. This app is now a complete joke drivers will cancel 2 minutes before arriving to your stop, and then when you try to reorder another Uber the price doubles. Might as well get rid of the app completely at this point getting a taxi is cheaper and more efficient.”

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Posted 1 year ago

“So you cannot find a set amount on how much they charge per mile.Their prices go from ten dollars to fifteen dollars to thirty dollars for a one way trip for less than five miles, in one week. If a low-income person is trying to get to work each day, they do not have $30 to pay to go 5 miles. Good service but questionable pricing.”

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Posted 1 year ago

“Uber out sources your money complaints to another company and it takes 1-2 weeks to get back that you worked for. In other words, if you work for Uber and Uber canceled your account because of their issues you cannot contact anybody to resolve your issue. You have to wait to one or two weeks for the third-party company to get back with you. In the meantime they have taken the money that you have worked for.”

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Posted 1 year ago

“THE WORST!!!! I WAS TRANSFERRED 5 TIMES FROM ONE WRONG DEPARTMENT TO THE OTHER. THE FOREIGN REPRESENTATIVES DO NOT UNDERSTAND ENGLISH!!!! UBER CUSTOMER SERVICE IS NONE EXISTENT!!!!!”

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Posted 1 year ago

“Absolutely terrible customer service. I ordered through the McDonald’s app and the app told me that the driver was close by so I went downstairs to see if her was there. There was no one there. The app gave me a contact number for the driver so I tried to call it but the automated voice message said that my number had been blocked. I called uber support and they said if the food didn’t arrive shortly to call back. I waited outside for 10 more minutes then called back. The uber ‘support’ person told me that the driver had tried contacting me and waited outside but I never responded. I explained that this was untrue and that I had in fact tried to call the driver but that he had blocked my number. I was refused a refund even though my order was never delivered because ‘the driver had followed the policy’. I asked to speak to a manager and got through to someone called Kazim Ali who was very patronising and also refused to refund my order. I asked for evidence that the driver was outside (because I was outside and know for a fact that the driver was not), but he was unable to provide me with any information that wasn’t set out in his script. I asked to escalate the matter because I have paid for an order that has not been delivered and was being refused my money back which is a contravention to the consumer rights act. Mr Ali told me that there was no one higher than him and that I couldn’t do anything further. It is beyond belief that uber can unilaterally decide to fail to fulfill a contract, refuse a refund, provide no evidence that what they are telling you is true and tell you that you just have to live with it. Boycotting uber for their appalling customer service and theft. I will be making a formal complain to their ombudsman but I would strongly advise using uber for any food delivery service as not only will you not receive your food, but you will also not receive a refund.”

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Posted 1 year ago

“Absolutely abysmal. Will do anything and throw out any excuse to get out of helping you for even the most valid of complaints. The worst customer service I've ever encountered, from a $145B company. What a joke.”

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Posted 1 year ago

“Can we get some sorta contact number in Sri Lanka !!!!!”

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Posted 1 year ago

“I had to hitchhike home. Their business model is not to offer any customer support, just driver support. When your rides don’t arrive or ditch you, you have no recourse…except you still get charged by the drivers that canceled your trip.”

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Posted 1 year ago

“I was double charged for a ride on March 29. Asked Uber to investigate. Uber said they had no record to support my complaint. If Uber makes a mistake and you want their support to fix it, forget it.”

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Posted 1 year ago

“I requested a ride while I was at Cape Town in South Africa last week,the driver came up,while i was looking at the white Toyota corolla ,I made a sign to the driver who didn't even look at me and fled.I was charged a cancellation fee.Uber Company or the drivers are ripping off people that way.It happened 3 time, equal 3 charges.”

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Posted 1 year ago

“Impossible to get to a human being to talk with about fraudulent activity through Uber eats. Never have used eats. Loved Uber Rides but had to delete my account because I had my account hacked and was charged on my debit card because I lost my wallet. So sad I can't fix this issue.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,033 reviews