Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,228 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th July 2025

Anna

Uber Support 1 star review on 24th June 2025

Anonymous

477

Anonymous

Anonymous // 01/01/2019

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“My driver disappeared on me...on purpose it sounds like it...because according to Uber support ...there are no consequences to drivers who drop clients...because the clients get fined and double charged. They have robbed me of nearly R500...and they just go..." the driver says, you were not on time" ...so I told them to look at the messages...to investigate...but NO...they cant be bothered. Its much easier to keep the clients money, then to look into the matter....Bad bad bad service!! So disappointed.”

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Posted 1 year ago

“Worst company ever, it charge costumers an absurd amount of money keeping from 90-95% of it while paying its drivers 5%. How the hell a broker that connect restaurants with delivery driver keep most of the money? it should be the other way around. This "company" is well known also for stealing tips from drivers and delivery drivers. i dont know why our government is allowing this scam company to operate. If i could give negative star to Uber i would.”

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Posted 1 year ago

“Since 15 days I book auto and all drivers cancel it. Daily I am going late for my work place. Please solve the issue.”

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Posted 1 year ago

“terrible, just had a delivery..Hot chocolate was missing, last time the milk was missing. You still pay for it because there is no further way to communicate. This is the worst service ever and no accountability. Another good reason never to tip in advance!!”

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Posted 1 year ago

“I cancelled my uber one free trial and they continued to take money from my account. Despite many conversations with them, they continued to take the monthly subscription even when I threatened legal action. DO NOT UNDER ANY CIRCUMSTANCES SIGN UP FOR A FREE TRIAL WITH UBER ONE. THEY ARE CROOKS.”

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Posted 1 year ago

“My driver didn't move at all, prefers chat, didn't reply, didn't pick up his phone, I don't know if my money will come back to me or not”

Uber Support 1 star review on 2nd June 2024

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Posted 1 year ago

“They don't know anything. Habib the sand Turd knows NOTHING. THE ABSOLUTE WORST NIGHTMARE”

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Posted 1 year ago

“Cancelled last minute when I have a flight to catch. I had to ask a last minute favor. Not good.”

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Posted 1 year ago

“The support team hung up on me”

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Posted 1 year ago

“Uber drivers are allowed to give you a rating if you don't allow them to abuse their authority. Uber driver was trying to flirt and meddle in my business asking personal questions and just because I let him know it was none of his business and personal I received a bad rating for the ride. Complained to Uber and was ignored.”

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Posted 1 year ago

“why does the price change after the ride has already been completed?”

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Posted 1 year ago

“The driver never showed up and there was no way to contact him to see what happened. We forfeited $700 we had paid for a trip to Victoria, Vancouver on the Victoria Clipper”

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Posted 1 year ago

“Yesterday I wanted to try out the uber one membership trial and I accidentally pay for a yearly plan. So I call and live text chat through the app but the costumer service number didn't work it just told me to go through the website. So I call the driver costumer service to get through to their main uber eats service. They lied and told me through chat that I wasn't able to call and talk to someone to get my refund. But after running around the website and like 5 apps because they're also postmates. I was finally able to talk to someone with much better costumer service than the people through live text chat. It was a bad experience until I got to the end. But Sheesh.”

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Posted 1 year ago

“Without a doubt, Uber has the WORST customer service, if you can even call it customer service. An Uber driver left my delivery on the side of the road because she could not locate my apartment even though I tried to assist her via text messages. My delivery was prescribed medication. When trying to resolve this issue, I could not find a customer service telephone number and their website was NOT helpful at all. Uber is a terrible business!!!”

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Posted 1 year ago

“Literally the worst app ever I was working on this app over 2 years they block my account by mistake and then when I called to find out why my account is blocked they say it was a mistake we will fix the issue and then my account is reactivated after couple months I go online my account is blocked why because they said your account was blocked before when they already reactivated so ridiculous and not satisfied with their customer service absolutely horrible”

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Posted 1 year ago

“Yes I complained about an Uber driver who picked us up yesterday morning. He had a rundown car with no air. The seats were leather and had been taped up because they were so bad. He drove slow as a snail. He took different routes than his map was telling him and as a result my daughter missed the bus. She had to come with me to work and I had to pay someone else to get her to school. I complained about it to uber. They gave me 90 cents back as a result. Ninety damn cents. Worse service ever. Plus when they responded back they didn't offer to make it right they just said thank you and we will work to fix problems like these in the future.”

Uber Support 1 star review on 31st May 2024

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Posted 1 year ago

“Teach them how to find a drive way to pick up a client, 2 idiots came to pick me up never showed up drove by on the road didn’t see me and drove away.”

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Posted 1 year ago

“If I could give zero I would. David arrived on time- good start. Never said hello, good morning absolutely nothings he puts one bags in the car ( I later found out that that don’t that anymore and I’m good the that). The problem became was went I closed the door, I closed it hard ( I’m use to a truck) he jumped out of the car and started screaming at me, took my bags out of the car (that he didn’t have a problem with) and left. Then charged me. It would have been better to park and pay the parking fees.”

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Posted 1 year ago

“I am looking for talking with somebody in uber customer services but unfortunately nobody answer you. They guide you to connect through the App but non of them works. so frustrated because my driver receipt is records drop off is somewhere els that I cant reported to my work. so mad”

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Posted 1 year ago

“Picked a Tesla for an uber ride thinking it would be fun as I’ve not been in a fully electric car yet. BIG mistake. Half way through the ride he announced he needed to charge the car. Why he didn’t fully charge before is totally beyond me. Said it would only be five minutes. Went to a parking garage. He was gone for over 15 minutes. I was left in an empty parking garage,unlocked doors- totally unsafe. No apologies after he came back. Contacted Uber to report the situation and was told all they could do was give me a $5 credit. Like I’m ever going to use Uber again. Losers. Horrendous customer service.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,228 reviews