Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,229 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th July 2025

Anna

Uber Support 1 star review on 24th June 2025

Anonymous

477

Anonymous

Anonymous // 01/01/2019

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“Picked a Tesla for an uber ride thinking it would be fun as I’ve not been in a fully electric car yet. BIG mistake. Half way through the ride he announced he needed to charge the car. Why he didn’t fully charge before is totally beyond me. Said it would only be five minutes. Went to a parking garage. He was gone for over 15 minutes. I was left in an empty parking garage,unlocked doors- totally unsafe. No apologies after he came back. Contacted Uber to report the situation and was told all they could do was give me a $5 credit. Like I’m ever going to use Uber again. Losers. Horrendous customer service.”

Helpful Report

Posted 1 year ago

“Uber Eats and Uber are the ultimate middle man with no accountability. There is no recourse when their "contractor drivers" inevitably screw up your order, they over charge, and when they do anything, it is in the form of a minimal refund in the form of their in app currency to use their terrible service again. I just got a 3.00 refund for a missing item, and when I filed a second complaint of the order for being late, cold, and smaller than portions ordered, the pittance of a refund disappeared. Terrible company, founded by trash.”

Helpful Report

Posted 1 year ago

“Do not trust them when they talk about discounts, particularly for the ride sharing. On their website, in app, on google, and when you book they talk about 20% discounts for ride sharing. This is not accurate at all. The most discount they have ever offered me is < 3% at max. Usually it is only $1. The drivers are great but the company is not. In addition to the issues with not keeping to their claims if you need to contact them for support it can be incredibly difficult. When you do make it to support they want screenshots of things from the past (so screenshot everything if you ever even remotely think you might have and issue). Though, even with screenshots there isn't any options in the chat with support to send screenshots. If you don't send screenshots they will not respond nor will they help you. So, in reality you probably won't get any assistance with things like this.”

Helpful Report

Posted 1 year ago

“First off, I have sent several messages about this ride. I was charged for an XL and did not receive an XL car, we had to pack into this tiny car like a bunch of clowns! My friends are all over 6 feet tall, it was ridiculous. Second, I will not be charged a $20 fee for a returned item when the driver did NOT return the item. In fact, he tried to steal it!!!! The only reason we were able to retrieve the item was because we share locations and we chased him all over DC for almost 24 hours. He then made my friend look in his vehicle for her phone when he knew he had put it in his glove compartment. I WANT MY FULL REFUND BACK IMMEDIATELY!!!!!!!!!!”

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Posted 1 year ago

“Terrible service from Santa Ana. Need to use LYFT. Uber its not familiar with JWA.”

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Posted 1 year ago

“Ordered my food at 3:40 waited an hour and a half no food contacted help they were rude and no help assured the food would arrived and they had assigned a driver , so my partner who is diabetic injected for the meal the food never fuckin showed up luckily the receptionist at are accommodation made him some toast in the nick of time before disaster three different customer helpers and no fuckin answered I am beyond annoyed”

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Posted 1 year ago

“Would never order food from Uber eats again bad service waited 30 minutes for and ordered decided to cancel after waiting so long and still got charged the full amount I paid for my food”

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Posted 1 year ago

“I was suddenly told my account was deactivated with no valid reason. They said it was not reversible. I tried to escalate to a supervisor 5 separate times with 5 separate agents and no one would escalate to a supervisor. Don't do business with people who don't support your business or even express gratitude for what you do. I would love to change this review but sadly I don't think anyone at Uber will read it and do the right thing.”

Helpful Report

Posted 1 year ago

“This is the worse service to used. They charged me for my food that was never delivered. They charge me for services that there were no rider to be find. FRAUDDDD!”

Uber Support 1 star review on 28th May 2024

Helpful Report

Posted 1 year ago

“Mental. I’m trying to order food. There is money in my account but they decline my card. I add another card. Decline. I add my PayPal. Decline. I use Apple Pay on both cards. Double decline. I desperately sign up for Ali pay. Not from mainland China so decline. I contact support. No reply for 45 minutes. I stupidly purchase a £40 Uber gift card- just to order food mind you. I add the gift card successfully.. I go to order the food with the gift card money… there is an unknown error with the gift card. Decline. Still no reply from them. I am livid.”

Uber Support 1 star review on 27th May 2024

Helpful Report

Posted 1 year ago

“Called about a promotion in my message box sent screenshot 3 times the still keep sending same message the don't read your query and don't”

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Posted 1 year ago

“My fiancée, I gave her money if you get her cab or Uber from Auburn to Montgomery. She's holding a lot of hours after he sent her extras. She send him to the mother he said the $80 more in charge of getting 80 more dollars from instead of a 120 is 200 so she asked for a money that he said no. So she called Uber and talked to them and they said nothing. They had a fit was very bad. I wasn't working at Google to anybody. They're a very imperfection. I don't care about yourself. I would never do business with Uber. The business with Uber. They are a s*** company and very badly customer. I'll vote in my all calls.”

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Posted 1 year ago

“Uber's customer support is none existant. I have been locked out of my account because they are forcing me to verify my account by asking me to insert the CVV on a credit card I haven't used in almost two years. I have emailed and DM them several times to explain to them that I no longer have access to that card. I was also emailed a verification code from Uber to insert upon log in, which I happily inserted, but it keeps taking me back to the page to insert my CVV number which I don't have. All the help I've gotten from them was generic and unhelpful! They are the absolute worst.”

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Posted 1 year ago

“Uber rides as driver snd client is very bad bad. Uber take a lot of money from the clients and take another percent from the driver. So the client pay amit and driver receive a few amout ( drivers are using their own cars, they pay all the expenses plus taxes etc…) the driver haven’t all the options to see the destinations which will help him to fo a lot of trips, and after having the needed points, he have to redo again all the 110 point to keep the platinum or 1800 to keep diamond. Wtf. Really uber is a big thief……..,”

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Posted 1 year ago

“Uber the worst customer service eve ever they make a payment to someone account it was my money from my account and no answer goin on for 5 days the worst customer support ever!!”

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Posted 1 year ago

“I have had at least 50 emails to try and unlock my account. I have been told I have illegal symbols, Someone else told me. I owed five dollars from two thousand nineteen for a charge back M a account would be restored by uninstalling the uber app in reinstalling it. None of these things have worked. Because I can't even get into my account. Because I get the message account blocked. Uber's customer service is 0 as far as I'm concerned and I get these canned responses. But don't help me with my problem. I am forced to use Lyft!”

Helpful Report

Posted 1 year ago

“As Uber driver I’m facing a bad service from the company especially when I reported a through in up a customer in my car and ruined it the car when I contacted the company they want me to take it to clean it and then send them a receipt and then they will pay me back which no car wash place need to do that until this moment no one want to contact me and now I can’t work and use my car this is ridicules I wish I can give zero to the Uber drivers services.”

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Posted 1 year ago

“I placed an order with McDonald’s on 24/5/24 and they messed up the order again!!!! On using McDonald’s virtual assistant I was advised to phone Uber eats when it was McDonald’s fault . On speaking to one of your advisers I only received a refund for the cheapest item when the item that I didn’t receive was certainly not £2.88 . I was asked to stay on the line and do a review which I certainly didn’t feel like doing after getting home late, not receiving all my order, being hungry and having to stay on phone to get a refund which wasn’t adequate anyway . I’m so appalled I’m removing Uber one and my app . The only consolation was that the adviser was friendly .”