Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,035 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,035 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t ride uber there service has gone down hill tremendously and when you pay or request a Premium SUV they send you something smaller then an uber XL. Today I was in a rush from one airport to get to the next one. And received a vehicle where my family did not fit and driver requested two kids sit together, make a stop at a gas station, drive locally and then ask for extra money to get on hwy and express toll. 😳🤦🏻‍♂️🤦🏻‍♂️. After eight years and having thi happen being a 4.93 customer and the manager by the name of Hector that I spoke with to handle the situation and wasn’t very concerned about my family safety as well as the mis leading information of the vehicle. I will be ending my account. Good luck if you continue to use UBER i shore will not.”

Helpful Report

Posted 1 year ago

“I used to be a driver for Uber and I lost my login info. I used an authenticator and since it's been more than 5 years I last used it, I no longer have that authenticator and lost alll ways to login. After 7 (SEVEN) agents, I'm still without access. Chat agents don't even bother to read what you are texting. I'm explaining I can't login and they right away go for "I have made some changes in your account... please follow this link". The link? just to get to the app! I know how to get to the app and nothing. The last agent identified as a "supervisor". This time I requested an account deletion since I can't access it. Her answer? ... "LOGIN to your account to delete it yourself"... "Dear lady, I CAN'T LOGIN!... anyway, I'm sorry to say it's possibly the worst customer support system I've seen in my life and I've seen bad!”

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Posted 1 year ago

“Just a Scam, they precharged me the Uber One 1 day before and wanted to ask to cancel it and don’t charme me on the card but no one answer me. That’s a scam. Never use Uber again.”

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Posted 1 year ago

“Delivery driver clearly stole my food, drove by my house without delivering and then drove off back into town. Contacted customer service by live chat and they told me to keep waiting then closed the chat, contacted them again and they closed the chat again. Contacted them one last time saying if they don't sort it I'm going to dispute the charge with my bank. Finally they gave the money back.”

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Posted 1 year ago

“IF I COULD JUST GIVE 0 STARS I WOULD WTH IS WRONG WITH YOUR CUSTOMER SERVICE AGENTS THEY HAVE BEEN TOSSING ME AROUND I WAS CONTACTED WITH 6 DIFFERENT AGENTS AND NO ONE GOT BACK TO ME I WANTED TO CANCEL AN UBER ONE MEMBERSHIP TRIAL HOW FCKING HARD IS THAT!”

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Posted 1 year ago

“I had a problem that wasn't listed and the phone number and email don't work. Live chat was impossible to get to. Love Uber, customer service not so much.”

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Posted 1 year ago

“A sham. They will disable your account at will, give you no explanation, and treat you like a criminal. One of the worst apps I have in my life used. No human to speak to either.”

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Posted 1 year ago

“My experience with Uber for my son's trip was initially promising, with a quoted fare of $12.39 plus a $3.57 booking fee, which seemed reasonable. However, I was dismayed to find that the final charge amounted to $21.13 without my consent. This sudden increase in fare was unjustified and left me feeling taken advantage of. Throughout the ordeal, I maintained constant communication with the driver to ensure a smooth pick-up process. Despite assurances from the driver that he was at the correct location, my son had to wait, as the driver was not present. It was only after some time that my son spotted the driver arriving, which added to the frustration of the situation. The fact that I was charged an additional $5.17 without explanation raises suspicions of potential driver misconduct or a glitch in the system. Furthermore, I am disappointed that Venmo, the payment platform used, did not notify me of this unauthorized charge, compounding my dissatisfaction with the overall experience. This incident serves as a cautionary tale for others relying on Uber's services. It is essential to remain vigilant and aware of potential discrepancies in fares and charges. Hopefully, by sharing my experience, others can avoid similar issues and be more discerning when utilizing this form of transportation. In addition, I was unable to get in touch with anyone from customer service.”

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Posted 1 year ago

“I drive for Uber and have almost perfect record signed up to drive again have been told for last 3 weeks just wait a few days well 3 weeks later still not been ok’d so I just finished application with Lyft and wait for them”

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Posted 1 year ago

“I was charged almost DOUBLE for an Uber ride and my driver scanned me into giving him $15 bucks because I asked him to stop at a gas station super quick so that I could get something to drink because my sugar level dropped! Uber is a SCAM and nothing ELSE but a SCAM! I’m reporting them to the Better Business Bureau!”

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Posted 1 year ago

“Im an uber eats driver and the support teams are horrific they have blocked my account because there systems fault amd now im trying to contact them every day to fix it its been a week and nothing has happened i get ignored there is no complaints line or email ( i wonder why) its absolutely ridiculous, there isnt even an email or the CEO's email or any senior management because they would have so many complaints on how bad the support centre is, its my soul source of income and now i need find something else absolutely insane if i didnt need to deliver to make money quickly id never work for this company outrages”

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Posted 1 year ago

“Uber sucks these days, when I first started ubering I was referred in and did my 100 trips in less than a week for the 1240$ referral bonus and never got it. They said the bonus was sent to me in error which is bs! Customer support is a joke!! They take your tips then when you make over 100$ you can’t cash out which is considered breach of contract and people should know you can sue them for that. I will next time now that I know this. It’s time someone does something abt all the bs you have to deal with ubering. They don’t cover anything if someone throws up in your car or damages your car.”

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Posted 1 year ago

“My twenty year old son contacted Uber for a ride. He was informed a red vehicle would be picking him up. When the driver arrived in a white sedan he refused to get into the car. The Uber driver became irate and punched my son in the face. Uber responded by licking my sons account. A police report was filed and investigation is ongoing.”

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Posted 1 year ago

“After having a customer vomit in my backseat, I contacted Uber support to proceed with the correct steps. They wanted to see pictures of the mess, which I sent. Next they wanted to see a detailed receipt from an auto detailer, which is understandable. The issue is that it is spring and every detailer within 30 minutes (mobile or not) had at minimum a week long book out. They would not budge on seeing a receipt even though they had pictures of the biohazard in my car. Nor would they accept receipts of the supplies I bought to clean the car. So I was not only out the cleaning supplies but also a day on the road. So it appears that Uber has very little support for the people working for them. Maybe next time I continue to drive with vomit in the car and see how happy the customers are. I can always work for Lyft instead.”

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Posted 1 year ago

“I am a female and I ride Uber sometimes for working purposes from lawrenceville, Georgia to Roswell,Georgia. And a lot of drivers lack professionalism, and are not even friendly. Yet they expect tips. A lot don't even have the Uber stickers, so it feels they are not even Uber drivers, and it makes me feel uneasy. I have to take it sometimes because I have no other choice. Uber needs to screen better the drivers and be professional and also be more warm and friendly to the passengers.”

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Posted 1 year ago

“I was charged 3 times for trips I didn't take. All in one day. I spent a half hour trying to contact support and got no where. kept getting redirected I will be taking a cab from now on. Or sent to a no-site.I am hairstylist I talk to so many people. This will be the topic for awhile. no thanks.”

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Posted 1 year ago

“Sending standard answers after posing a FOOD RISK. Disgusting way of handling customers”

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Posted 1 year ago

“Customer service is a joke he eats app also third rate delivery and if you qualify for reimbursement t your account will be flagged uber sux”

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Posted 1 year ago

“The way that Uber makes you jump through hoops to even access your own money I have my money stuck in the App supposedly for suspicious activity after taking my picture and they keep transferring me and no one ever answers I know this has to be illegal in some kind of way .”

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Posted 1 year ago

“Uber treats its drivers like a slave. Takes 60% of their earnings and blocks their accounts if they do not wish to take long hauls. You pay us less and when we question you block us. This is unfair and I call it modern day slavery. They blocked my account and now they don’t have any answers why they blocked me. Lol. Today again I asked a supervisor named SY5 why is my account blocked and she said call background check company. When I called them they sent me a report saying your license is valid and we never said Uber that it’s is invalid. I need answers as you guys have my information and I feel it is being compromised.”

Uber Support 1 star review on 21st March 2024

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,035 reviews