Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,471 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,471 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was robbed by an uber driver,I have been trying to reach out on your support team but all in vain,am surprised that your customers security doesn't matter anymore. If that's the response then I won't advise people to order rides here because it's being used as a robbery agent.”

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Posted 1 year ago

“If this is the kind of people you have representing you then I'm done using Uber ANYTHING....”

Uber Support 1 star review on 16th July 2024

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Posted 1 year ago

“Very very bad experience with Uber. I lost my phone in Uber taxi in prague airport and I make complain on application and Uber giving wrong answer to me that there is no phone in that taxi and even not connecting with my driver. But I tried to get my lost phone back from same Uber taxi by my own with help of my friend and find my phone application of apple. And finally I got my phone by my self from same Uber taxi driver and your answer is completely wrong. Why u r taking complains and doing nothing from your side and not giving any proof of your effort and even not giving phone number of taxi driver once complain raised by customers. It's extremely bad experience with Uber support team in my life. I now onwards strongly not recommend any Uber drive to anyone.”

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Posted 1 year ago

“Just deleted app from my device. Face of your company now is Eric Cartrite. Go Woke, go Broke. Good luck to you.”

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Posted 1 year ago

“Hateful people”

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Posted 1 year ago

“They put you on hold for every question you ask. They lie to you about pay rates. DO NOT DRIVE!!! IT PAYS LESS THEN MINIMUM WAGE. PLUS WEAR AND TEAR ON YOUR CAR! YOU WIND UP LOSING MONEY!”

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Posted 1 year ago

“Uber is managed by people who think murder is ok. I will never use this company again! Fire this man! This is disgusting!”

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Posted 1 year ago

“A driver named Andrew scammed me last night. I ordered him for a ride and he asked me for the pin in chat, after i gave it to him he ignored me, blocked my number, and talked as if he picked me up and we were on our way to my destination, as i day here at the pickup point waiting for him. I was charged $68 for a ride i never got. I then read that you shouldn't give the pin to the driver until you're in the car, well thanks for letting me know after the fact, Uber! This driver drives a grey Toyota Camry LIC plate 7NTF635 in the Clairemont area and he's got a 4.95 rating even though he scams his riders. BEWARE of him, Uber will not help you! I've posted his picture here.”

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Posted 1 year ago

“Akshima this side i am book my ride and fare is 220 and after the end of ride fare is 291 why so...??? When you share actual fare at the time of ride booking so why you not deducted same amount. Ride details mention in trail mail also share some snapshot at the time of ride booking and the time of ride ending Refund my extra amount which is charged by you even my ride not stop any place more than 1 minutes insist of traffic and not changing any route so refund my extra amount otherwise we took necessary step further. Amount 208 at the time of booking Amount 291 at the ride ending Please refund my extra amount which was charged by you otherwise we will take necessary action.”

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Posted 1 year ago

“1 for luck of zero”

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Posted 1 year ago

“Absolutely disgusting behavior by your employees. You should be ashamed.”

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Posted 1 year ago

“Eric Cartrite being employed as a Senior program Manager is a disgrace. I'll walk 10000000 miles before patronizing this joke company”

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Posted 1 year ago

“Will never use uber again because they hire filth”

Uber Support 1 star review on 15th July 2024

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Posted 1 year ago

“Not going to support a business which lets employees to whish someone else's death.”

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Posted 1 year ago

“I will never use a company that has an individual in upper management stating he was sad a bullet missed a presidential candidate. Calling for the assassination of a govt figure in America is vile disgusting and beneath what we are supposed to be as Americans. I will never use this company and will actively tell others about what Eric Cartrite posted about the assassination attempt on Donald Trump.”

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Posted 1 year ago

“Fire this person”

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Posted 1 year ago

“The worst and most horrible company I ever worked with. I am visiting Jordan from the United States of America and I bought new lines . I tried many times to change my number to the local number I bought but their system not allowing me . I found out the number on their blocked list from previous customers and now they haven’t responded to any of my messages for a week . Horrible service without any response. Awful company all around .”

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Posted 1 year ago

“Absolutely terrible. I'm a driver and would request to contact uber through chat, not by phone. Their instructions are absolutely diabolically complicated. Seems they are right, uber doesn't support their drivers. They couldn't care, we're only left faq's and basic instructions that is absolutely unrelated to our problems.”

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Posted 1 year ago

“This UBER driver stole my I-phone then dropped it off in Wayne, MI. The Representatives helped him steal it by prolonging my calls and texts.”

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Posted 1 year ago

“"Lost my wallet in an @Uber cab (HR55 AR2743) and the driver refuses to assist, saying 'jo karna hai kar lo'. @Uber's customer service is not helping either. Disappointing experience! #LostWallet #PoorService"”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,471 reviews