Name: Uber Support
Rating: 1.13

“I booked a ride to take me to work at 9:30pm today. The ride was supposed to be approximately 30 minutes. Along the way, the driver took the opposite direction. I was wondering what went wrong. It turned out that he took me all the way to another part of Birmingham just because he wanted to purchase petrol. It was only when he got close to the gas station that he asked if he could get some petrol. He then went back to around the original location he picked me before going to the destination I requested. As a result, I arrived 40 whole minutes late. There was no traffic, so I would have arrived early assuming the driver kept to his side of the contract. I wasn’t going for a pleasure trip, I was going to work! I have a problem with any driver quickly stopping and purchasing petrol on their way to the destination, but not going all the way opposite the destination to the extent that I was 40 minutes late to my destination. So I believe this was a deliberate action. While we were on the way, because I was not sure of the motive why the driver behaved this way, I had to call my sister on the phone, and I continued speaking with her until I got to my destination 40 minutes late. On top of that, for a trip that was about £29.80, I was charged £52.57. I contacted your call centre, they were quite dismissive although later they said they have escalated the matter. I asked for a refund and compensation for what has just happened. Your team said that they will refund the wrong amount charged by Uber which is about £22.77 and a £5 compensation. 40 minutes is too much of a time to be lost just on one journey. Coming in 40 minutes late to work is damaging especially in this inflation everyone is taking work seriously and all I get from Uber is £5. What Uber is saying in essence is, “We can put you at risk, breach our contract with you by dropping you off anytime we want, then throw £5 at you as compensation for your worry, stress and time”. That is what an Uber One member is worth to Uber. Do you know that I have lost time and money on this trip because of extreme lateness for no fault of mine and all I get is £5 from call centre agents who treat you shabbily? I am exceedingly unhappy with Uber!”

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Posted 1 year ago

“I booked a ride to take me to work at 9:30pm today. The ride was supposed to be approximately 30 minutes. Along the way, the driver took the opposite direction. I was wondering what went wrong. It turned out that he took me all the way to another part of Birmingham just because he wanted to purchase petrol. It was only when he got close to the gas station that he asked if he could get some petrol. He then went back to around the original location he picked me before going to the destination I requested. As a result, I arrived 40 whole minutes late. There was no traffic, so I would have arrived early assuming the driver kept to his side of the contract. I wasn’t going for a pleasure trip, I was going to work! I have a problem with any driver quickly stopping and purchasing petrol on their way to the destination, but not going all the way opposite the destination to the extent that I was 40 minutes late to my destination. So I believe this was a deliberate action. While we were on the way, because I was not sure of the motive why the driver behaved this way, I had to call my sister on the phone, and I continued speaking with her until I got to my destination 40 minutes late. On top of that, for a trip that was about £29.80, I was charged £52.57. I contacted your call centre, they were quite dismissive although later they said they have escalated the matter. I asked for a refund and compensation for what has just happened. Your team said that they will refund the wrong amount charged by Uber which is about £22.77 and a £5 compensation. 40 minutes is too much of a time to be lost just on one journey. Coming in 40 minutes late to work is damaging especially in this inflation everyone is taking work seriously and all I get from Uber is £5. What Uber is saying in essence is, “We can put you at risk, breach our contract with you by dropping you off anytime we want, then throw £5 at you as compensation for your worry, stress and time”. That is what an Uber One member is worth to Uber. Do you know that I have lost time and money on this trip because of extreme lateness for no fault of mine and all I get is £5 from call centre agents who treat you shabbily? I am exceedingly unhappy with Uber!”

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Posted 1 year ago

“Encourages customers to tip-bait. Uber offered me specific amount for an order including a generous tip, and the customer removed the tip after delivery. Called support because I delivered food on time with no problems, support was extremely rude, telling me “tips are based on customers”. I told them that it’s not okay to offer me pay and then pay me less when I did the job with no issue, and the “supervisor” hung up on me. Taking these guys to small claims, if nothing else it costs them more to pay a representative to defend them than it costs me to file. Crazy that they treat drivers like this.”

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Posted 1 year ago

“Uber is the worst company in the UK the company is giving too much problems to the drivers there deactivation is very high in the UK all private higher should to avoid uber they disrespect the drivers you will work 2 to 3 years and suddenly your driver app will goes on deactivation that will make you surprise customers allegations blamed game is very high,the staff members are out side the country and have language barriers avoid avoid avoid otherwise you will suffer in the end prices very high if the journey is £10 they will deduct money from customer round £14 they will pay driver £9 and the rest will keep it,driver will make 10 miles to get £10 high mileage low payments takings advantage of drivers stress full company avoid it”

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Posted 1 year ago

“Tech support was unable to respond to my simple question which included screenshots and an explanation of the issue. Standard help files sent initially as a generic response which clearly didn’t address the problem and which any competent user would have read anyway.”

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Posted 1 year ago

“Stop overcharging your customers 😒, nobody will be $30 for a $13 trip .This is insane ,we all need to make money 💰. The employees don't even get most of the money but do most of the work.”

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Posted 1 year ago

“Have been charged 9.99 a month and can't get rid of this”

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Posted 1 year ago

“Yes. I was receiving texts and emails from my financial institution saying that Uber tried to get $9.99 from my account. I went to my institution and told them to block Uber from receiving funds. I then continuously received the same texts saying that Uber was declined because I blocked them. I contacted Uber support and asked to be taken off their records completely. They were so incompetent that they kept saying that they couldn't find the charges when I explained in detail that there were no charges because I had them blocked. They refused to delete my information and I finally had to cancel my card in order to quit receiving the emails and texts. Now I have to wait 2 weeks for my card. I will never use their service again for anything. Don't give them your financial information. They will charge you for nothing and you won't be able to get any help from them.”

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Posted 1 year ago

“Customer service is terrible there’s no additional support the resolution time is terrible. They offer bare minimum support and push ya problems to other dept that apparently takes 6 mos.”

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Posted 1 year ago

“Extremely rude guy, goes by the name Liam. Was not able to understand simple English and doesn’t have common sense. When I politely asked to speak to his supervisor, he put me on hold since 20 minutes and I am still on the line but no one is coming back.”

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Posted 1 year ago

“No one is able to help, contentiously placed on hold for it to hang up. I spoke to over 30 or so people and I get the same script with no resolution.”

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Posted 1 year ago

“Rode with Uber 2.1 miles 7 minutes and charged $43.00 will be searching other options”

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Posted 1 year ago

“Uber are horrific, not only are they a money laundering service they’re also a bunch of con artists; the inward help service only brings more issues; “help lines” are just money laundering schemes as no one can actually ever seem to “help”. It will only be a matter of time before uber have their day in court; avoid at all cost”

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Posted 1 year ago

“Uber canceled my ride then charged me for cancellation. Last time I will ever use Uber for rides or food.”

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Posted 1 year ago

“My wallet was compromised account closed and they opened a new account a year ago.Same phone and email for 6 years.Inside corruption In UBer. Money gone ,no help from customer service.It’s the principle now watch your wallet or try another service.Thieves”

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Posted 1 year ago

“I get bad ratings for things like the passenger giving me the wrong pin location and then the employees use that as a point against me to kick me off of the app. People report me for not being polite but I haven’t done anything wrong. Out of all the rides I’ve given I’ve been kicked off after a short period of time using the app just after 5 bad reviews.”

Uber Support 1 star review on 30th March 2024

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Posted 1 year ago

“They came up with the wrongest excuses not to let me be a driver. Somehow someone left the wrong pin like I picked the location and that was the final straw”

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Posted 1 year ago

“Service, delivery and returns and refund!! I placed an order with the restaurant called Yoshi here in Temple Texas. Three people have picked up my order and no one brought it to me so I canceled the order before time. I called the restaurant to see if anyone had came and he said they sent it off about 25 minutes ago, so I contact customer care and they tell me that they can’t refund my money because I’m the one that canceled before the time. Athough I did cancel before the time they already told me they sent my order out at the restaurant. I placed an order with the restaurant called Yoshi here in Temple Texas. Three people had picked up my order and no one brought it to me so I canceled the order before time. I called the restaurant to see if anyone had came and he said they sent it off. I explain this to customer care and they did not want to refund my money. I cancel my subscription with them and deleted their app. They are most definitely crooks. I don’t care about their customers. I spent well over $600 with him in the last two months that’s how often I use the service. So they will never get another dime for me and if I need to go get food now I’ll take a Lyft.”

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Posted 1 year ago

“I wanted to remove my card details and Uber decided to deduct a 500r for there annual subscription …I want my money back or I will take this further . you don’t even have a customer service line to phone”

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Posted 1 year ago

“Driver taken more charges than shown in SMS driver name Rizwan And didn't get receipt when click link for receipt message appeared"No receipt available This may be because you weren't charged. Otherwise, check back later”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Uber Support Reviews