Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,036 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid 10.94 for a ride to my Chemotherapy appt. They said SORRY we gave u a 2.00 uber cash. I dont want that shi*t! I want my full refund back. The lady never showed up and she cancelled the ride BUT still got paid. While I was left at home with no chemo treatment or the money that I spent for the trip! Since u cant contact UBER directly u have to continuously email and hope that they get back with u. So they keep playing this game as if they dont see my ride and telling me its too late. Ive veen contacting them since that same day until now and they are telling me its "TOO LATE"..HOW? It shouldnt be a time frame for someone getting their money back when NOT RECEIVING the service they paid for. Im about to file a LAWSUIT AGAINST UBER FOR PAIN AND SUFFERING! I dont have the energy for them. And Ill NEVER USE THEM AGAIN.”

Uber Support 1 star review on 14th March 2024

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Posted 1 year ago

“I don't know how these people are in business. It's seriously the most horrible customer service I've ever experienced in the level of prehistoric all I don't even know if that was such thing. It's just Cor. left not herd not gotten. Do you wanna laugh with hopeless this summer but actually get to listen and resolve the problem you're dealing with. It's a lot apologies and that's about it throwing a stone in the ocean it's yeah yeah yeah right thanks for calling sorry, sorry sorry apologize I apologize I apologize this is all you here in every sentence no results but your lifetime that you don't get to get it back it's gone to waste. I'm not some of the rides reviews but this is a tipping point where I'm gonna do something about it !!!!”

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Posted 1 year ago

“Wish I could give 0 stars. Uber support is not here to help you. They close tickets almost immediately, don't even read the question properly. I'm supposed to be chatting with someone but it seems like I get one response before they close it.”

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Posted 1 year ago

“terrible service”

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Posted 1 year ago

“Removed app today. Slavedrivers to their employees. Rude, gaslighting, price gouging their customers. Customer service is a joke; they just lie to you. Cancelled Uber One and removed app altogether today. Good luck with your Saudi creditors!”

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Posted 1 year ago

“Hey I need my money back what's the reason you charge me $21 are you guys are crazy????‼️‼️‼️‼️ The payment was $16 . My surprise you changing me $21 even $16 for 3miles and 8minutes ride 🚫not fair I understand Uber canpany need investigation ‼️‼️‼️ This happened many times for me ‼️‼️‼️ The problem is coming from Uber assigner and a canpany management ‼️‼️‼️I I can't guess what's kind people running on this canpany now but they are very unprofessional shame ‼️‼️‼️ I know Uber 2015-2020 was having a good high professional sistem ‼️‼️‼️ The city have to investigate this canpany ‼️‼️‼️ I need my money back 🔙”

Uber Support 1 star review on 10th March 2024

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Posted 1 year ago

“Terrible canned responses that had nothing to do with my issue, mixed with apologies that felt like patronizing since they clearly did not understand my relatively simple issue. I was in an infinite loop of explaining and getting asked if the issue was resolved, which of course it wasn't. Finally I was told the issue would be escalated and the conversation was ended. I've experienced poor or frustrating support before but this was an entirely different level of incompetence. It's truly shocking and embarrassing a company of this size has the level of customer support it does.”

Uber Support 1 star review on 9th March 2024

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Posted 1 year ago

“They are all liars!! Try will give you 50% off but when you checkout it’s all not available!”

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Posted 1 year ago

“I work for this company and as worker I can tell you it’s the most disgusting company I have ever worked for as a driver we are paid less than minimum wage for our work . If we have an issue on the app Uber support just ignore you . Drivers steal food all time you you have to stand around waiting for witch you don’t get paid for same as when customers take 10 minutes to answer a door we get no extra payment witch means for £2.80 job we are exspected to work 17 minutes for free on top of doing the delivery so we earn £2.80 per 30 minutes if we’re lucky Uber will also send you orders then when you get near the restaurant they will cancel the order on you and you won’t receive any payment . How this company has managed to last this long is beyond me because they don’t care for customers or workers”

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Posted 1 year ago

“The dishonesty did it for me. They must read scripts off a screen. If your dishonest to your drivers guarantee your dishonest to the customers. I have reviewed several blogs and sites for reviews and complaints for Uber and non have had more than 2.3 stars. Speaks for itself UBER”

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Posted 1 year ago

“Uber sucks. The service specifically. I’ve called three different times and still no help. I was put on hold for a long time, then they hang up. This is the worst riding app to exist and to top it all off, they make it almost impossible to get ahold of the customer service number because they know they won’t do anything to help. Just a bunch of lazy and rude people who shouldn’t be working as customer service if they won’t give any services. Simple as that!”

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Posted 1 year ago

“They lied to me TWICE the last few days saying that they will get specialized team to call me back just so I can hung up. I NEVER received a call back and when I called today they said that there is no such thing as specialized team will call back. TERRIBLE company.”

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Posted 1 year ago

“Modern slavery”

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Posted 1 year ago

“The absolute worst customer service I’ve ever experienced. Every person is useless, will transfer you a million times without informing you first (and they don’t take notes or keep records so you have to explain the issues a million times) and then will lie to you to end the call while doing absolutely nothing to resolve the issue. I’ve contacted customer support probably for 15 different issues and every time it is an absolutely god awful experience with no resolution.”

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Posted 1 year ago

“Removed app today. Absolute joke from managment to drivers.”

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Posted 1 year ago

“They are terrible , you don't get no help”

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Posted 1 year ago

“I phoned 833-USE-UBER to get a price quote and potentially order an Uber via phone. The agent who answered was surly and directed me to use the app. I explained that I do not have a Smartphone which is why I am using the phone service (and I have an online account). He told me he couldn't help me if I didn't have a phone. I asked if he could at least quote me the price since the online app will only quote the price for an immediate ride, but not an advance time or date. He said again, I can't help you and hung up on me.”

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Posted 1 year ago

“The worst customer service I've experienced in a long time, maybe ever. Web chat employees are rude, misinformed and will lie to end chat.”

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Posted 1 year ago

“Horrific, absolutely horrific. My 4 year old son and I are about to become homeless because of Uber Customer service. This is not a joke. I am a driver and I have spent the last 48 hours on 16 different calls and 20 chats. Look me up Simon H. I have been a driver on and off for 8.5 years with over 11,000 rides under my belt and a nearly perfect 5 star rating. I had a change of phone number and email address during COVID. I had stopped driving and had to set up a new account to order eats. When I wanted to go back to driving this past October it took me two days to get the attention of a US Based customer service agent who got me access to my old account and fixed the problem immediately. I have been a high school teacher for the last 10 years and thought I could rely on Uber driving during my career switch. I am down to the wire on paying rent right now and am out of food to feed my 4 year old because three days ago they shut down my account claiming I was multi accounting even though I asked customer service to close my Uber eats account I had opened during covid due to inability to access my main account. I received a message after being lied to, hung up on, etc by india all day yesterday, that today it had been ruled my account is perma banned from driving Uber with a dubious claim that my former Uber eats account had been shut down..... I hope it was shut down because I asked them to do that. Not because of fraud but because I regained access to my driver account. Uber has put me in a position where I likely will be evicted from my home. My 4 year old and I will go hungry and be homeless until this is resolved. I have a f-ing masters degree and this is how the drivers are treated? Ridiculous. If anyone wants to join me in filing a punishing lawsuit against Uber due to the substandard, lying, cheating, fraudulent customer service agents I am game. At this point there is nothing to lose. Uber can contact me directly and opt to settle before it reaches the courts but you will be paying me every single day of lost wages between now and then for not giving me an avenue to rectify whatever false claim you have made against me. When someone can no longer access an account due to a changed phone number and e-mail address and when their customer service is so absolutely abusive there is a case to be made for lost wages, emotional damages due to being lied to to get you off the phone, I requested a total of 65 times to speak to a higher up manager and was either lied to or straight up hung up on. Uber needs to be shut down for good. They take 50% of wages from workers, and supply next to zero customer support which put people like me in dire financial circumstances. The thing is ... they did not even notify me that they had closed my only active account not a single email notification nothing. They just decided to close my account while I was actively driving and there was zero recourse. If anything has happened the customer service agent that I asked to close my old account has committed fraud or failed to close the old account and now I am being punished for it. This was before they stopped letting you give customer service your social so I have a feeling it is likely an Uber person in India may have stolen my identity and a former account and there is no one I can report it to in order to rectify this issue. It is absolutely absurd. I WARN ANYONE NEVER EVER PARTNER WITH UBER FOR WORK. THIS IS A TOTAL NIGHTMARE AND NOW I AM JUST SITTING HERE THINKING ABOUT HOW I AM GOING TO NOT BE HOMELESS IN 2 DAYS. UBER USA CALL ME IMMEDIATELY BUT SEND ME A TEXT FIRST SO I KNOW I WILL NOT BE LINKED UP WITH INDIA AGAIN. YOU SHOULD FIRE YOUR INDIAN CALL CENTER WORKERS ENTIRELY THEY ARE ABUSIVE, LYING FRAUDS, PLAYING WITH PEOPLES LIVES AND WELLBEING AND I WILL NOT BE MISTREATED EVER AGAIN BY YOUR JOKE OF A CUSTOMER SERVICE. - SIMON H. 424-537-8770”

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Posted 1 year ago

“Can't log in because I don't have access to the card I used to use and can't contact anyone because there's no phone number to call for assistance.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,036 reviews