Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,036 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its crazy Ive been having these issues being that I drive and use Uber. There is no way to talk to live person being I've had several issues with payments as well as being taken proper routes for my trips. Refunds are hard to get unless it's one of there specific topics.”

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Posted 1 year ago

“My driver cancelled the trip. I was charged cancellation fee. Customer support refused to refund it! I will never use uber again”

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Posted 1 year ago

“Its been seven day and a little bit since the uber driver in a ride told us to get cause he had change his mind about a trip and then took off with my whole purse and phone. I have a cctv camera of the incident. I wrote to uber a few times and they have not responded nor done anything. I highly disgusted by ubers level of customer service and they driver.”

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Posted 1 year ago

“Horrible support. They end the chat out of nowhere without even solving the issue or trying to understand it.”

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Posted 1 year ago

“Uber is a total scam! I've been waiting for a refund for the past 20 days, and guess what? It's nowhere in sight. When I tried to reach out for help, there was no direct number to contact them. It's like they're hiding from their responsibilities. This whole ordeal is terrifying. Spare yourself the agony and steer clear of this app. It's nothing but a scam.”

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Posted 1 year ago

“1st call zero help, the ride you took was in Germany , we can’t help you. Redirected to a chat , no one answered ( and the timer stops after 1 hour). 2nd call was worse, didn’t help at all, when she tried to finish the call with “ is there any more I can do for you” I tried to explain that she hadn’t helped at all … SHE HUNG UP”

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Posted 1 year ago

“Very horrible customer service, tried both the phone line, and online chat. Extremely unhelpful, a bit rude. I actually hung up the phone before I said something mean. Not happy with Uber customer service at all. Been using Uber for years, but due to this issue and treatment I will switch over to Lyft.”

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Posted 1 year ago

“Bad student drivers that have no experience of driving and with in one week they driver Uber. Saw one Uber accident. .”

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Posted 1 year ago

“I have used Uber for transportation in the past, so Uber has my credit card information. I never used Uber for ordering food (or any company for that matter). A charge of $9.99 for Uber One appeared on my credit card and there is not customer service phone number for Uber One. They seem to have used the credit card on file to start billing me a monthly charge. BEWARE!”

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Posted 1 year ago

“I would give it 0 stars if I could. Uber is the worst customer service company I have experienced. They have no clear information on charges or upcharges. Seems to be whatever the y want to charge based on your location and ability to pay more than anything. As a first time user for an appointment, I reserved a car about 30 minutes in advance, one I realized this was a mistake it was too late to cancel as under the 60 minute time line. I ended up paying 48.00 to go 5 miles in 10 minutes. There was no way to change to regular service. My return trip was by a local Taxi in rush hour traffic which took about 20 minutes and the charge was $25.00. I will not use Uber again. No way to contact anyone to get this corrected before the ride.”

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Posted 1 year ago

“Κάκιστη εξυπηρέτηση πελατών! Δεν υπαρχει καμία αμεσότητα για επικοινωνία μέσω εκπροσώπου (email ή τηλεφωνική στην Ελλαδα) για την επίλυση ενός σοβαρού θέματος απώλειας. Προσπαθώ μέρες να επικοινωνήσω με τον οδηγό για την απώλεια ενός αντικειμένου μέσω της uber χωρίς κανένα αποτέλεσμα. Έχω στείλει επανηλλημενα μηνύματα για επικοινωνία με τον οδηγό μέσω των αυτοματοποιημενων επιλογών του μενού στο app (καθώς δεν υπάρχει κανένας άλλος πιο άμεσως τροπος) χωρίς κανένα feedback. Δε το συνιστώ!”

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Posted 1 year ago

“Charged $90 for Uber One on my credit card when it was never 'ordered,' never used. It somehow just 'appeared' on my wife's Uber app. And customer service is like a unicorn; it doesn't exist in the real world. I gave Uber 1 star because there was no option for no stars.”

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Posted 1 year ago

“This by far the worst customer service. It’s 2024, you can make it possible to chat or email support. Why? Because you don’t want to deal with it. It shouldn’t be this hard to have proper customer care. Your overall rating is a 1 star. This is type of company that ends up having a class action lawsuit.”

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Posted 1 year ago

“I have tried to sort out issues with our Store - ie it has been disconnected with no warning or correspondence. We had photo shoot and spent a lot of time and money on getting it up and running and now it has disappeared. Help desk is useless, they just keep saying they have escilated the issue but I hear from no one. UBER, get it togather”

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Posted 1 year ago

“Unprofessional,robots and they never helped👎👎👎”

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Posted 1 year ago

“They're reasonable and I like the code use part to save on orders... like this code... Get $45 off at Uber Eats eats-00njk7vg9u food secion was great and i was awarded 30 off my firat order which was great...but for the rides portion I made a mistake inputting an address and they canceled the trip ansnstill charged 7 dollars yet I didn't evennhave time to rectify the error because apparently it was arriving withinn2 mins and it just simply wasn't easy on my first try using the app.”

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Posted 1 year ago

“Uber took 14.66 from my account but that ride is not on my Uber app. Also they've done this before. You guys never help anyone, take our money without permission. If I don't get my money back I will file reports with EVERYONE. government, police, and btw my father is the D.A..”

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Posted 1 year ago

“The service is terrible. They are giving me wrong information every time I speak to them. They don’t have any knowledge to assist the drivers. Every time I speak with them they were telling me different things. This is terrible”

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Posted 1 year ago

“The male riders are still rating women poorly if they are a bit attractive and don’t engage them. Why is this kind of power in the hands of males with that mentality. I was super kind actually and they are so passive aggressive and know that the reason my rating is below great is because of the reason above. They would know that as soon as they see my rating and see me and know that I tip reasonably. It’s character defamation and if Uber does t fix this asap I’m going to seek and attorney as my experiences are lengthy with how many questions I got put to me and how petty these adult men are. Gross. I felt I have wasted my money and wish I would have just taken the bus.”

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Posted 1 year ago

“The driver Micheal was very rude it was my first time using uber and I'll never us them again and I'll definitely Discourage anyone who thinking about using uber your drivers are the ones representing your company and Micheal did nothing but acting rude on ubers behalf I hope your Business bankrupt”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,036 reviews