Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,038 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the worst on planet earth”

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Posted 1 year ago

“I have been a valued customer of Uber since they came to Canada I am in Florida for the winter.. There were several Uber charges on my card in Montreal. They have reviewed the situation and decided they can't do anything for me. Uber claims my phone was used to place these orders. My phone has been with me all of the time in Florida. I am completely dissatisfied and I have sent this on to my bank dispute department. But I cannot believe after being such a loyal customer to be treated this shabbily. I will never, ever use Uber again!”

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Posted 1 year ago

“It has been impossible to find anyone at UBER to resolve a payment issue. They have NO "rider" contact number available.”

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Posted 1 year ago

“I won't bore you with how awful my experiance has been. Put it this way I've now been begging them to delete my account for a week and they can't even do that.”

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Posted 1 year ago

“Hello Uber , can I please have my refund back. I have been quring this since the 30th of December 2023. You once sent an email stating that you will refund me, but to this day, no R265 or R266 has been refunded. You charged me twice for this ride once the payment was successfully debited with an amount of that R266, which was on the 23rd of December 2023. On the 30th of December, R324 was successfully debited , and you immediately refunded the R59 I had complained about. This means you debited me twice for the same fucken ride. Fucken refund me my money you fucken scams double debaters who make bonus from my money I've fucken mentioned the last time I did not fucken opt to be debited twice fucken refund me already.”

Uber Support 1 star review on 17th January 2024

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Posted 1 year ago

“Worse company and call center. People mostly hired from out of country. No communication ethics. Most of time call center agents hanged up call in middle or have no authority to do anything even supervisor. More worse experience do deal with uber call center when person living in more organized country like Canada”

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Posted 1 year ago

“POS company with POS employees on all levels. Fraudsters and scammers!”

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Posted 1 year ago

“Driver ended my trip with two stops after just one stop and forced me to take the second half of my trip with them. I am using voucher so one trip cost two vouchers. Uber customer service is non responsive and did not provide any help to address my issue.”

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Posted 1 year ago

“The absolute worst!!!! Every time I call the agent never gets my concern right. They then cold transfer you around to different wrong departments. Then they disconnect the call after you've been on the call for 45 minutes. I have no idea how they are allowed to continue this way without supervisory repercussions or updating in training. I'm on the phone with them right now and it's been 45 minutes to answer a simple question and I'm still on hold while te agent TRIES to find a supervisor after I was told i was being transferred to a (the agent I'm currently talking to now) was a supervisor.”

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Posted 1 year ago

“Ordered Uber, waited 10 minutes while “ we’re looking for your driver “ then told can’t find driver try again later. Walked a few yards to taxi rank got a taxi for half the price. Now taking app off phone.”

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Posted 1 year ago

“If I could leave 1 star I would!!! Uber support is no help at all! Me and the driver had to figure it out ourselves ! Uber was no help I had to pay out of my pocket to get my item returned and th support team was getting so frustrated that they ended the call before I even got things resolved with my driver ! I’m sticking to Lyft from now on because this was unacceptable!! They didn’t want to credit my account or anything . It’s 11pm at night and I’m arguing with Uber support because they are not being considerate with peoples time and money they offered no help what so ever me and my driver had to work things out Amongst ourself and that’s not fair we don’t work for Uber ! Uber should have handled it and they didn’t I use Uber every day!! Everyday and to be treated like this as a 60 year old man is unacceptable”

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Posted 1 year ago

“Not being helpful!”

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Posted 1 year ago

“Uber support is horible and Uber is horrible!!! Apearently THEY signed me up for their subscription they deducted (charged) every month 10 USD from my bank account sending me an invoice (so un-lawfully) they only redound me 2 months !!! I never ever use Uber anymore and I hope more people will share this and will go to court !!! This brings millions for them and they do not send you a notification, they do not send you an invoice!!! It’s 100000% robbing money !!!”

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Posted 1 year ago

“I was charged for toll route where I didn’t ask for it. They take whatever they want and customer service is poor”

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Posted 1 year ago

“Literally the worst service I’ve ever witnessed, and there’s no excuse considering how big this company is. I recently got back on the app to start driving again but my banking information was very outdated, this would just be a simple fix right? Just update my info right?…WRONG. They disabled me from changing my info for no apparent reason saying it’s “suspicious activity” mind you just after doing a successful face verification to even be allowed access to type the new info. I reached out to support just to get transferred over and over and to receive a final response saying “we’ll get to you in about 48hrs when a representative is available” 2 F*CKING DAYS? the issue persisted so all the money I had made on Uber auto transferred into an account I no longer have access to and I’m still here with no solution. Their system is very flawed and I always run into issues like this for no reason. I say this genuinely with every cell and atom in my body, F*CK UBER SUPPORRT.”

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Posted 1 year ago

“Very bad experience in Uber please don't ride in Uber please fack systematic charges amount low class company Uber”

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Posted 1 year ago

“Recently just yesterday I had experience to Waze. I’m trying to go someplace in and I give them the address that I’m going to and I give them the address to pick me up from Will instead of him picking me up they go to the address that I’m going to And he did that several times several times several times and I hope I wasn’t charged for it”

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Posted 1 year ago

“Would love to give 0 stars. Support is scripted. I would be connected to an agent and my text box disappeared so I couldn’t reply or send any photos. I wrote this in my initial chat but agent after agent would ask for photos… almost wondering if the support agents are chat bots… there’s no other way of contact and I even initially asked if there’s another avenue. I guess I’ll take the $7 hit for a food item I cannot eat because I’m allergic to an ingredient…. the app didn’t notify me that my shopper swapped an item (I didn’t even approve). There’s a reason I don’t use Uber Eats often and I think this just solidified that I’ll never use it again. Fix your support!”

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Posted 1 year ago

“J was going to split my business with a different transportation company. Never will i leave uber or split my time with any other transportation company, I will always ts continue to use uber,, They are the best very reliable, very understanding,very very considerate, TRUST UBER A B D THERE DRIVERS, I can admit I've had 1 or 2 drivers that can have an attitude but I refuse to let a person having a bad day change my positive energy towards the awesome uber business,, GREAT JOB UBER YOUR BUSINESS IS THE BEST THING THAT HAS HAPPENED TO OUR GREAT CITY OF HOUSTON THANK YOU UBER SINCERELY DAVE TENEYUQUE”

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Posted 1 year ago

“wish I could give it 0 stars, doesn't deserve the 1 star. I pay for an Uber One membership which I am promptly cancelling. I have never made an order that has been received within the estimated delivery time. Statistically that tells me their estimations are terrible. For one of the biggest tech companies in the world this is ridiculous. The delivery windows are misleading. They have enough data to be able to make better estimations. The chat support is insulting. Every time you message they just tell you to wait and end the chat before you can respond. This is clearly not a business model that works. Uber Eats is meant to be about convenience. There is nothing convenient about being hungry and ordering from a place only to have to wait double the time you expected, if not triple. Only to then have the odd issue with the food that you don't bother reporting because by that point you are so hungry and have battled with support and your about to give up all hope. Food has often been delivered leaked or cold, or had missing items. I don't have evidence because I was not collecting any. I don't want to have to build evidence or a case. I just wanted their service to align with their promises and marketing. Uninstalling the app. Will talk bad about the company at any opportunity.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,038 reviews