Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,038 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The male riders are still rating women poorly if they are a bit attractive and don’t engage them. Why is this kind of power in the hands of males with that mentality. I was super kind actually and they are so passive aggressive and know that the reason my rating is below great is because of the reason above. They would know that as soon as they see my rating and see me and know that I tip reasonably. It’s character defamation and if Uber does t fix this asap I’m going to seek and attorney as my experiences are lengthy with how many questions I got put to me and how petty these adult men are. Gross. I felt I have wasted my money and wish I would have just taken the bus.”

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Posted 1 year ago

“The driver Micheal was very rude it was my first time using uber and I'll never us them again and I'll definitely Discourage anyone who thinking about using uber your drivers are the ones representing your company and Micheal did nothing but acting rude on ubers behalf I hope your Business bankrupt”

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Posted 1 year ago

“Absolutely dire support. I paid for an order in credit, this was cancelled, the credit never came back. I've been going in circles for days (It took 2 days just to contact someone in the first place as well....) and I keep being told about a temporary authorization hold on my bank transfer, when there was no bank transfer whatsoever and I've said this 4 times with nobody listening and just parroting the same thing back to me again and again. Absolutely woeful service”

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Posted 1 year ago

“I am soooo tired of canceled rides on this app. Whenever I have a choice now, I go with taxis via Curb. This company needs to get its act together.”

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Posted 1 year ago

“Ordered on the GDK app and was delivered by Uber. As soon as I got the bag into the lounge where I had light I found my order was actually somebody else’s. I ordered £40 worth of food and there was a wrap and some cheese balls in there. Whole family were sat with scraps. Called the Uber help line on a Friday night and couldn’t get through. Went to GDK instead. They replied after 3 days and told me to contact Uber again. This time I got through and they don’t want to know because it’s past 48 hours. Explained I tried to contact but they’re were not interested. In my opinion this is an issue GDK and Uber need to fix between themselves but that being said, the Uber support team service is utter garbage. I run a business and I know that satiating a customer when something goes wrong goes a long way in retaining them.. it’s not rocket science. Now I’ll just spread word and not order 1. A GDK and 2. Any food company that uses Uber to deliver food.”

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Posted 1 year ago

“I have been driving for Uber for about 4 months now..Avg 50-60 hrs per week delivering. The "support team" is an absolute joke and are the rudest customer service "team". They are unorganized..leave zero notes..and are extremely combative. We make deliveries to dangerous areas sometimea that put our lives in jeopardy and when you call the "support" team for support..they call you a dumb American.I would highly advise not driving for this horrible company.”

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Posted 1 year ago

“Too bad less than 1 star isn't available. I made a mistake of starting setting up an account using the "driver" app vs the "rider" app and input some private data that should have never been requested. No matter how I tried, Uber support will not delete that "driver" account without deleting ALL Uber accounts associated with my cell phone number. Twice, on the phone, the support staff claimed it could be done through a "link" they sent to me, but that link DID NOT work as described. Their support system is of no help!”

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Posted 1 year ago

“I have never in my 36 years experienced worse customer support than Uber's. They simply copy and paste a response without actually addressing my problem. I have been trying to get a refund for a rental car I booked through them that I was refused by the rental company. Uber told me I needed to bring a major credit card which I did. I was never told they would not accept discover. Uber support has closed my ticket over 50 times without even once being addressed by a real person with a real (not copy and pasted) response. There is absolutely no way up contact support any other way. I can't believe support can be this bad.”

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Posted 1 year ago

“Customer service was rude! I got an email fro Uber “One” stating I was charged. Ignored because I thought it was one of those scammy emails. I wasn’t expecting to be charged because I do not use “Uber ONE.” I look at my transactions and sure enough I was charged by Uber “ONE.” I reached out, explain to Jayda that I didn’t subscribe to Uber ONE and I’d like my FULL refund. She states it isn’t possible to get a refund for a something I paid that I don’t even use and no nothing about. She then ends the chat.”

Uber Support 1 star review on 1st February 2024

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Posted 1 year ago

“I wanted to use Uber rides but so many many bad reviews. I have noticed there is no customer service representative, no one to answer your questions. Not worth it , I rather pay a few dollar more for a taxi.”

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Posted 1 year ago

“Uber insulted me. I asked for a refund as the food they brought me was tough. They told me I was 2 days late. I explained to them I didn't know I had to complain to them - I thought it was the restaurant - I couldn't get through to the restaurant but I did yesterday. I was told it had to be Uber to refund me. Today I received a reply from Uber - they said they would refund me 29p off of my next order. I will NEVER Order from Uber Again, what an insult, my Order was 17.64”

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Posted 1 year ago

“horrible - i've asked for them to review the fare on a recent ride and three times over all the support person responds with is "you've had too many fare adjustments already on your account so we can't do anything". I think they are referring to two rides where I asked to have the PAYMENT METHOD changed. I've never complained before. I wasn't even that upset about it, but now their support has me furious. I'm done with this company - worst customer service ever. Don't even deserve one star.”

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Posted 1 year ago

“I ordered a ride about 4:45 this morning. The site said they would be here at 5:30. To pick me up at the hospital. The time is now 7:15 and I am still sitting in the hospital trying to find a ride. By the way I'm also out $20.”

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Posted 1 year ago

“Uber does not care about their reviews. They stink and they know it I had to go to the hospital today. I went to call for a ride home and my Uber app would not accept my credit card which I have used before I tried over and over and could not get a ride, I finally called an Uber number and four people hung up in my ear. I finally said to someone I really need to get a ride home, it was after midnight, and he asked me if I was near a shelter. really? Uber should be shut down completely. They are fraudulent. They are a scam.”

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Posted 1 year ago

“I would not even give 1 review, UVER SERVICE sucks. NO HELP AT ALL!!!! Worst service ever”

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Posted 1 year ago

“Horrible service and it’s been 4 weeks and still haven’t resolved my issue……”

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Posted 1 year ago

“DO NOT CALL 👎 BER SUPPORT FOR RIDES. THEY LIED ABOUT CHARGING TO CALL IN. THEY CHARGED AN EXTRA $5.99 my trip should have been $9.74 12 mins from home they charged $15.99 then the driver asked for a tip.”

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Posted 1 year ago

“Was quoted on app for ride estimate of $65.99 for driving someone from Phoenix to Prescott Valley. Hour and half there. Got there and app suddenly switches to my fare being $46! Never would’ve accepted for that! Too late for any return rides to Phoenix. Drove back in sleet and rain, 3 hours of horrible conditions for $46!! Are you kidding!!!”

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Posted 1 year ago

“Awful. My Uber account has been hacked 5 times and Uber did nothing to help me”

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Posted 1 year ago

“If I’m paying for a ride and it estimates it for 5 min I expect it to come around that time not 14 min later I am not waisting my money for something like that.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,038 reviews