Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,036 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t know if it’s a robot or just somebody who can’t speak English. They respond to a screenshot with a date and time on it by asking for the date and time for example, just for example it’s not just bad it’s so incredibly bad you can’t explain it.”

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Posted 1 year ago

“Their customer service ABSOLUTELY sucks! There is no way to contact anyone, they never help with any issue. I’ve been asking for help to obtain invoices and all they do is say “we understand your frustration, we will send the invoices in 48hrs”… this has been going on for 2 months!!!!!!!!!!”

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Posted 1 year ago

“I'm very disappointed with the service, always showing a price when you order your car, then when you get charged, it charged you between 1 to 3 dollars up. When you asked why did they charged you more, they always answered that was the amount since the start. Like today I order an uber , my cost was 13.64 then apart from the driver taking the wrong freeway again it went up to 15 dollars. I checked the receipt and they make it look like you new the price from the start. That wrong!!! Show the right price from the beginning. Why charged you more, and even worse when you want to complained they don't let type anything but the option they already have.”

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Posted 1 year ago

“It’s been more than 10 days and Uber support cannot resolve a simplest of an issue of account activation. I have provided them with every single piece of document. All I get from them is we have escalated the issue to our higher up they will get beach to me in next 24 hours. They never do. You can’t speak to their manager or supervisor because they simply refuse to transfer your call. Neither Uber Support can follow up on an escalation nor can a driver partner speak to anyone else other then Uber Support. Uber Support is the most useless customer support I have ever come across. Zero process, zero feedback, completely opaque and inaccessible. Shame for on you Uber”

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Posted 1 year ago

“wish i could put no stars they’re extremely horrible i dont know who trained them at all. you have a few great ones but 90% of them need to FIRED. all they do is lie and transfer you”

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Posted 1 year ago

“1000% the worst customer service I've ever experienced. I've been waiting for over a month for my background check to get approved so I can drive for Uber Eats. Since it typically takes 3-5 days, I've reached out to their support team 3 times now and not a single person has been able to help me. The 2nd guy accidentally switched my application over to RideShare, so now I have to start over LOL GOOD JOB, GUYS!”

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Posted 1 year ago

“Uber block my account without any notice. Not even get any information or contact to me. My account is block since last 2 days. I tried to contacted them, but no one reply me yet from uber. This is very unprofession and so rude.”

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Posted 1 year ago

“Uber support is the worst customer service I’ve never been helped on any of my issues they navigate you through toll roads and then they don’t pay you for the toll and meanwhile it was like a three dollar trip. The company is unfair. Unfortunately I need a little side money, but they send you a lot of two and three dollar trips, you may not even get that much because that includes an expected tip. I don’t blame people for not tipping. Their prices are so outrageous for delivery. Why would they want to tip? Thank God for the people that have given some really great tips otherwise I won’t be doing this company doesn’t care about the customers or their drivers some really great reviews out there”

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Posted 1 year ago

“Uber is the worst service they use their drivers take advantage of them they overcharge their customers for a shot ride it's all about Uber it's not about the customers it's not about their drivers they have no respect for their drivers they use them like things”

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Posted 1 year ago

“AN IMPORTANT MESSAGE FOR UBER DRIVERS and prospective Uber drivers you must read this. Uber might look like a good deal up front drive a little bit and make a little side money have some money in your pocket whenever you need it back up and look again and the last year Uber has cut drivers earnings. Riders are being charged more and so they are tipping less Uber Uber is offering less opportunity for third payments when it's really busy. Up front Uber does not tell you about the hidden expenses of driving. You must buy your own gas you pay for your own oil changes pay for your own maintenance and upkeep pay for your own tires. Uber will offer you what they call bonus perks for paying for a little bit of gas or paying for a little bit of oil changes but if you look at where they want you to go to get these services they're always either the most expensive place in town or one that is very hard to get into and the discount you get it's not worth the time that you spend trying to get the service. Uber offers free snacks at 7-Eleven but look around you how many 7-Elevens do you see where I drive there are no 7-elevens. You will likely buy a set of tires every year at the $1,000 you'll probably have need of Mechanical Services like brakes maybe a transmission maybe an engine that's all on you and that's a lot of money. In the end you'll find out that you're working for around $10 an hour if you have a decent area to drive in. I've driven for Uber for over 4 years in that time my dog Danny has ridden with me for three and a half years I drive mostly on the Lawrence KU campus or in Lawrence itself and I drive on Thursday Fridays and Saturdays and do late nights so I deal with all the drunks and behaviors like that which I don't mind I don't mind doing that but I am making a third less money this year than I did last year my tips were way down and more expenses have not changed. I'm an older person I'm 73 again I've been driving for 4 years I have no accidents and no tickets and only two complaints that I know of out of 7th over 7,000 trips. I've always tried to present a good image for Uber unlike a lot of the other drivers that are driving in this area I feel complaints from passengers regarding other drivers they've ridden with quite frequently. I get lots of compliments from Riders around the University and lots of compliments about Danny riding with me the students love her I've got no complaints. Recently Uber deactivated my account when I asked why all they would tell me is that it's a violation of community standards in no way am I a violation of community standards my cars are always in good shape they run well and I make sure that people get what they're going safely and I turn down no rides. I questioned Uber about what standard I was violating and was never given a response and never told what it was they were taking action over I never had an opportunity to defend myself or offer an explanation. I'm left to believe that the soul driving force behind this action was because they reviewed my records noticed my age decided I was too old might be a safety risk and got rid of me without explanation. I'm putting this in here so you'll understand that yes I am upset with Uber over their action I feel it was unwanted and age discrimination. However if you look at the information I have enclosed in here it's true and it's probably only going to get worse if you work for Uber I recommend that you sign on with Lyft you'll make about the same money maybe a little more and you'll find them a lot easier to deal with. You might ask why I drive for Uber. I'm a retired SW. I like to stay busy and enjoy driving and working at night. I enjoy the students and have never had a problem with them. I hope through my driving that maybe I save someone's life. I may never know but maybe. As long as I can cover my cost it's worth it to me.”

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Posted 1 year ago

“If I could give Uber support no stars I would. Absolutely a waste of time and money. I would fire the Indian call centers they put you through. My first policy would be that you can’t join the support team unless you have a minimum of 6 months as a Uber driver. Excluding them taking a portion out of every ride. Weekly quest no longer weekend quest. As for shopping for customers minimum of 15 dollars. Uber support they absolutely do nothing to solve any situation or problem you have so why are we paying them?”

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Posted 1 year ago

“I’m a Uber Driver and they under paid me by not giving me the whole amount which was over $17and paying me less like $6 after the order was completed. Plus the drive was 45mins and 47sec… Uber will cheat you”

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Posted 1 year ago

“The worst, absolutely awful ”customer service” you will ever receive in your life. You will be lied to, and transferred a good million times. Buckle up. Almost every single one of them needs to be fired and replaced. They should be sued.”

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Posted 1 year ago

“Fraud fraud fraud”

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Posted 1 year ago

“I kept getting disconnected from customer support so I chose the book a ride option. I was trying to help set up a friend with a disability. As soon as I told the guy that I had a question he said I could only use that line if I wanted to book a ride. I tried to explain, but he just spoke over me. I said ok, I'll book a ride, but he hung up on me.”

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Posted 1 year ago

“Driver charge an extra cleaning fee as I am a tradesmen. They all should have adequate vehicles for every day travelers”

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Posted 1 year ago

“My husband and I were really shocked about the rudeness and the worst ever comportment we have noticed in an Uber USA driver! This woman/driver was driving like crazy, whenever we asked her something, she didn’t answer us and once I told her that we want to go to a specific Stanford University building, she answered: « I cannot do anything, I am driving » in a really really bad and rude way! It was like she has met us before and did not want to serve us and was nervous! Once we were getting out of her dirty car, I told her that it’s a pity of her to be so rude and then she answered us « YOU are rude »! We were really badly surprised and shocked and I told her « ok, I will report you for this bad behavior » and of course she hastened to do the same and reported me in order to convince Uber that she is right! And instead of investigating the case, Uber restricted my account??? Although they have never noticed any problem with our behavior all the last days we were using Uber, they restricted my account in order not to use it. I had NO attention to use Uber, as well!!!! I am 100% sure that her bad behavior has also disturbed MANY other customers, and we are not the only ones!”

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Posted 1 year ago

“I have been using Uber for a very long time - always choosing it over sometimes better apps (mostly because I couldn’t be bothered to have more apps on my phone). But recently, I had a taxi ride where the driver clearly took a longer route and also made a mistake at the end making the ride much more expensive as usual. They dismissed it completely and did not refund even partially. I am extremely disappointed and will not be using it again. Have just downloaded another much better app. No more Uber.”

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Posted 1 year ago

“Don’t use Uber reserve a car ever., reserve red car 3 days before airport ride. Driver Alex canceled last minute. Get traditional car service or taxi for all airport trips”

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Posted 1 year ago

“I ordered the car 12 hours in advance. 10 minutes after the scheduled pick-up I received a message that the taxi would not come.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,036 reviews