Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,038 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service in the history of mankind. “Another department is responsible for handling your concerns but we can’t transfer you to them”. When asked to speak to a supervisor, I was asked to provide my best call back number so they would give me a call. They never did. I called and emailed MULTIPLE times in the past month. I have never felt so ignored in my life as a customer. All Uber does is lies.”

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Posted 1 year ago

“I am an Uber Driver. Uber left me stranded with no gas money to get home because I was unable to add my debit card in the app. I called driver support 5 times as an emergency. I will see Uber in court for negligence and endangerment.”

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Posted 1 year ago

“They charged me for a ride I did not take, offered no support during said ride, saw it on my app on my phone... couldn't call anyone, driver refused to cancel. Afterwards, I complained and go no response or refund. Have continued for months fighting them on this, finally ! was told they have refunded me. 2 days later get a message they cant refund me?? Complained to the point of finally getting "supervisor" to call me, and the only thing she could do is offer a 30$ Uber Cash( the ride I was charged for was 69.00$) I thanked her and asked for an addition $ credit to equal an unauthorized and not taken ride charge. Was told no , and told me she respected my concerns of this issue? haha To which I asked, If this situation was reversed would you be happy and satisfied with what you just offered me for compensation? The supervisor reply" No, I would not" haha ... once I burn through the credit this app will be deleted”

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Posted 1 year ago

“I call and ask simpler questions and get transferred 4 times, this has happened multiple timed”

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Posted 1 year ago

“Base fare: 32.12 Surge charge: 25.70 (steal) Subtotal: 57.82 + Booking Fee: 3.39 = Total 61.21 (Ridiculous) This is ridiculous, the base fare on the app was 32.12 the surge was charged after the fact. Will never use Uber again.”

Uber Support 1 star review on 3rd January 2024

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Posted 1 year ago

“Literally the most poorly administrated company I've ever dealt with. In the end I gave up and uninstalled the app. At the time of writing this, there have been 412 reviews with an average of 1.2 stars. That's embarrassingly bad but... "your feedback is important to us." Just woeful.”

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Posted 1 year ago

“I tool an Uber new years eve . However both drivers I had to my destination and back home were on time and pleasant . However the following day I was informed that all Uber rides were free for New Years Eve and I was charged . I got a discount but was still charged . The drivers didn't tell me . I didn't get the free voucher offer or notification on the app . Then when I contacted customer service support, Instead of speaking to a human I get online chats and was taken to a whole other site. Then the customer service support team from " Just Ask " Then The agent sent me this page to fill out an application asking for my card info. It was secure and ligit but seemed irrelevant. Finally I reached the Uber Co. Which they had just told me that in the first place to avoid all the extra BS and trouble. Finally they connected me with an agent but I had to wait 10 minutes to get an " agent " via text. I reported my issue how I was charged and want my refund . Then they tell me they will have a " third party " contact me tomorrow. I just want my refund . This is unfair If it was free , unavailable on my app and I was STILL charged $15 to my destination and $17 back .”

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Posted 1 year ago

“Customer service is a joke....No. one can help you they transfer you 20 times and you have to repeat yourself 20 times...they don't help at all...got hung up on then they emailed me 20 mins later saying they try to call back..BS. and said we got disconnected...no we did not you Hung up on me!!! GPS sends you wrong way and they fault you for it even though you on phone with support during the GPS fail!!!”

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Posted 1 year ago

“I wish I can give zero stars. Let me start by saying after ordering nearly 500 orders via Uber eats and more than 1000 rides with Uber, I have now deleted my account with them. Today I ordered food for my kids from Greggs. I put the order in at 2.20pm and about 10 min after they say the delivery guy is picking up my order. When it was about 2.45pm I wanted to cancel the order because I can see in the app that the delivery guy has been at the same spot for the last 15min and of course now by the time food now gets to me it cold and not fresh. The ETA time keeps on moving longer and longer. Bare in mind I have a child with learning difficulties who is waiting for his food. By now I got another ETA update which now said that the ETA is at 3.15pm which by now was nearly an hour since I initially made the order. When I initially made the order it said on the app that the estimate delivery was 25min. I now went into the chat app of Uber eats explaining to them the situation and asked for my delivery to be cancelled because it’s taking too long. The Uber eats app is not good at all. You send one message and then they will send you 5 to 6 messages at the same time which does not give you a chance to read all. I saw the message do you want to cancel and I said yes stating my reason and letting them know that the driver has been at the same spot which is not even at the restaurant for more than 20min. I then went through the thread and saw due to me cancelling they are charging me about £19. The food that I ordered was £20. These people whoever dealt with my case has no shame. After they took my money without any investigation regarding the ETA closed the chat which did not allow me to chat any further. I then called customer service which was no help at all. I then sent them an email a Explaining that the ETA kept changing and driver was at the same spot for more than 20min and that I only saw that they will charge me after I went through the chat thread but they responded saying that I wanted to cancel and so they did and at the end of the response they said “no response needed”. How horrible and disgusting is this customer service. They did not even bother to investigate why the delivery driver accepted the job but stayed on the same spot for more than 20min. These horrible people did not even consider that that money they took was to buy a meal for my son with learning disability. No investigation was made regarding the driver. Many times I’ve ordered and I can see the driver took the job but the driver would take their own time to deliver. Many times my order is wrong, many times I receive an order where the food is spilled but I don’t really complain but today this company has made a fool out of me and took money from me, money that was meant to buy my son a meal from his favourite restaurant. I am extremely disappointed by this company, their customer service and their delivery service. We are paying a fee, we are paying the drivers so why are drivers allowed to pick up your order when they feel like doing so. Why were their no investigation into the delivery guy’s ETA or why was he at the same spot for more than 20min. Uber Eats needs to know that their service is not free. We pay for the food and delivery service so why are we treated as if they are doing us a favour and as if the service is free. As said I am so disappointed and disgusted with this company.”

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Posted 1 year ago

“Im convinced Uber customer support team is from another planet. The worst ever. They all say “I have to forward you to another agent that can assist you better" 4 agents later and they just END THE CHAT. WTF ! This happens every time I need assist.”

Uber Support 1 star review on 30th December 2023

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Posted 1 year ago

“Worst costumer service I have ever experienced. Got transferred 7 times on a call and when you chat with them you can ask a direct question and still they won’t know how to respond. One of the main reasons I’m switching over to Lyft”

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Posted 1 year ago

“have booked UBERbike Driver name Pradeep, Vehicle number UP81-DE-9252, Honda SP-125 for delivera documents(parcel) to deliver said locationwhich isalready shared on app through I havealready instruct driver to handover to theaddressee but Uber Driver not deliver ofsaid parcelto theaddresseeI thik helost the paper while driving orand deliver wrong address. Many timeIamcontacting driver he not replying and not pick the phone.Pleasetakeappropriate action in the matterand action against the driverand help in the matter pleas”

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Posted 1 year ago

“Agents lie all the time. Made up nameas,no help, hanging up long wait calls. You can loose your sanity dealing with Uber costumer service”

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Posted 1 year ago

“The customer agent just hung up my phone call with no reason!!! So rude!”

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Posted 1 year ago

“Very good I am very happy. Thank you.”

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Posted 1 year ago

“I'm a delivery driver and I just want to say that the support team to even just help the drivers when we have an issue is awful I can't even get a hold of someone that isn't through text or a robot and they don't help half of the time. So glad I'm about to get a different job”

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Posted 1 year ago

“Worst taxi experiences ever. No invoices, bad drivers with bad attitude...”

Uber Support 1 star review on 21st December 2023

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Posted 1 year ago

“Uber charged $40 cancellation fee even though I cancelled it within a minute bc I made a mistake on my Uber eats order. There is no live person to talk to only chat. They don’t resolve the issue and they are rude they close the chat when you are still complaining.”

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Posted 1 year ago

“I am an uber driver and I work 12 hours a day just to maintain my uber diamond status which gives me access to priority queue access whenever I drop someone at airport. But for past many times I didn't recieve any trips whenever I drop somebody at the airport. I have put forward this complain a lot of times but nobody pays attention to it. Today I called for the same reason their agent lied and said that it is because thrir engineering team is working on it but then he changed his statement and daid that this is because the demand is low. When I asked him to transfer the call to supervioser he told me that the supervioser said that he cannot talk because he is gonna give me the same answer. But upon insisting he transfered me to one of the supervioser who actually gave me the same answer but with some addition of his own he said that uber is not responsible for giving me trips. I should leave the airport if I don't recieve trips from their. And he added another excuse that because their are other diamond drivers in queue that is why I am not getting trips. Now I have 3 answers for the same question. I asked him that their couldn't be 3 different answers to a single problem he said that then this is because of low demand. I asked him to admit that his agent lied but after that instead of accepting he stopped talking. At that point I could clearly her hid couleges talking in the background but this guy wasn't giving an answer. I dropped the call and called again but this time when I asked the agent to transfer my call to supervioser. He said that he is the supervioser and I explained everything to him and after listening he dropped the call I since then I have been calling ubet support to file complain against tgese guys they keep on putting me for half an hour long holds. Even now I am on a hold for 23 minutes. I have no other way to complain cause nobody is ready to hear.”

Uber Support 1 star review on 20th December 2023

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Posted 1 year ago

“I was having an issue with the website so I emailed support instead to only be told to use the website. Then I called driver support (I'm not a driver but there is no customer call support at all which is ridiculous) to explain the situation with the website and the email support and was met with rudeness and constant interrupting.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,038 reviews