Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,038 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber is a disgrace despicable company! They lost my business forever! The county I live said Uber is providing rides instead of using the on demand bus. I downloaded the app and it shows my voucher. When I made a ride it does not show. I made and attempt to use the help. It goes nowhere and says I didn't pay for a ride yet. They wanted $40 each way and I am suppose to be paying $1.50. I am lucky I tried it ahead and didn't trust them or I would of gotten screwed with a big charge and it costs $25 just to cancel a reservation. They do not offer any customer service phone help at all! It is outrageous. All they want to do is get money of the misery and backs of others and provide no customer service! It is sickening! They made us miss our doctor appointment and caused us more stress and harm. The county said the voucher still works and they said an email no reply that it doesn't. I called another number it is only south american accented workers who you can't understand. If you ask for help they just hang up on you. Is this the America we want and deserve? Horrible!!!!!!!!!!”

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Posted 1 year ago

“My driver was great! So friendly. My complaint is that Uber doesn't have sufficient customer support. They don't have a phone number to call for support, only email. My phone fell out of my back pocket and was left in the Uber. I've emailed Uber and they've let me know that they emailed the driver, but I'm asking them to CALL the driver. All I want is confirmation that the driver is aware of the situation and looked for my phone.”

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Posted 1 year ago

“In many cases, the person you are carrying is gonna be taken care of and elderly patient and being late. All the time is not right for a company. So I suggest you straight out what's going wrong. I don't know if it's support. From driver's but I would never use you in current situations. Send”

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Posted 1 year ago

“Worst support I ever have with any company, I dont have an option for uber eats and I did call and email with uber support for more than 3 weeks but only receive same text from 10 different support and it was all useless and no follow up, I cant work for over 3 weeks and no one help me”

Uber Support 1 star review on 17th December 2023

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Posted 1 year ago

“I got transferred 28 times for a single thing 😂🤣😆”

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Posted 1 year ago

“I booked Uber Go from T2, IGI, New Delhi. Before booking was asked to pay via Paytm which I did. When I called the Driver he was at T3 & asked us to come there with lugguage. I said we booked cab from T2. He said its server error come to T3, I said I cant come with luggage. Call was disconnected & driver cancelled the trip. I booked Ola & reached the destination. Next day I raised a complaint via Uber twitter but no action was taken. After waiting for a day I raised a complaint using Uber app auto msg was sent after a day. After couple of days another msg i received: http://tinyurl.com/yq5g4lm3 I mean, i want my money which I paid you & your driver cancelled the trip. You are wasting my time without taking required action.”

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Posted 1 year ago

“No that Uber cares how good a customer you are. It is frustrating not to be able to get any help. Fore example, the Wait and save feature for example, had me waiting for 35 minutes and then said to try later and when I tried later, it was more money. Thieves!”

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Posted 1 year ago

“I am a takeout restaurant manager. Highly recommend avoiding this service. Uber is riddled with problems in every way. Drivers are consistently given late notice on pickups, and sometimes don’t even pickup orders. Drivers pickup orders and deliver to wrong addresses or don’t complete the delivery. And good luck trying to resolve these issues with customer service. When you finally get through their jungle of gatekeeping prompts, they’ll find a way to absolve themselves off any wrongdoing and refuse to reimburse. Would rate with zero stars if it were possible.”

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Posted 1 year ago

“Ich habe mich da nie angemeldet und trotzdem ziehen die mir laufend Geld vom von der Kreditkarten ab.”

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Posted 1 year ago

“Literally criminal.”

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Posted 1 year ago

“Couldn’t hear me or understand English. Gave no support and has less knowledge of the app than me. Talking to the wall would be a more productive conversation. Cancelling subscription, never using again”

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Posted 1 year ago

“Shocking customer service. Overcharged an extra £22 then charged another £53 3 days later!!! Spoke to someone over the phone who was so obnoxious and out the phone down on me!”

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Posted 1 year ago

“Very bad service, charged more than on the trip”

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Posted 1 year ago

“Terrible never reply’s”

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Posted 1 year ago

“It was the wrong food somebody else's order. It made me deathly ill and I ended up in the emergency. Would never use Uber services again. By the time I got it. Everything was Stone cold and it took probably 30 minutes longer. To get here than it should have well from what they said it would take. Do not ever use Uber one.”

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Posted 1 year ago

“They did not resolve my problem just ended the chat, multiple times. Worst support ever. No start ms at all I will give”

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Posted 1 year ago

“I had an excellent driver. When I got my receipt I see that I was charged $8.95 as a booking fee. Really? For an app reservation. That is outrageous! Also not disclosed before the booking of the ride. This reminds me of why I stay away from Uber! No way to win business.”

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Posted 1 year ago

“There is no support, only bots in infinite loop…”

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Posted 1 year ago

“Does not exist Its just bots copy paste answers”

Uber Support 1 star review on 7th December 2023

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Posted 1 year ago

“They make it impossible to have any direct contact with them such as by phone or text or email. I was double charged for the same one-way ride on November 30. They have nothing on their website to him register a duplicate charge. Desperate, since I have no phone support, I just use their help selection under that I did not take the ride that I did. I had to improvise and explain explain about the duplicate charge or in a box, not set up for that reason. It has been five days now that charge has been on my account.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,038 reviews