Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,196 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,196 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th June 2025

Anonymous

Uber Support 1 star review on 31st May 2025

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Uber Support 1 star review on 27th May 2025

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471

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No access to live agents”

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Posted 2 months ago

“Uber attempted to charge me $5 on my account which caused an overdraft after I paid for my services. I did not approve it they did not notify me of the charge! 2 Days Later the charges gone/disappeared. The even bigger problem is there's no customer support there's no way to talk to a live human being and for such a big company they should treat their customers better. Just on principle I'll never use Uber again ever.”

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Posted 2 months ago

“the worst customer support service in the entire world.”

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Posted 2 months ago

“pissing in a parking lot on my property. Disgusting dregs of society”

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Posted 2 months ago

“Why the hell do Drivers accept rides and roam around here and there and then cancel them? If customers do that, Uber charges. If we cancel after accepting the ride, Uber charges. Also, if we are late, Uber charges. But we don't get any compensation if the driver cancels and accepts even if they don't want to go. Uber thinks riders have free money and time to spend on them.”

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Posted 2 months ago

“Yesterday I ordered a ride from JFK to my home and today I found out an additional charge of 16 plus dollars for trip cancellation that I didn’t have. Driver was very nice and we safely got home”

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Posted 2 months ago

“A scheduled Uber ride with Vanae On April 07, resulted in my mother being scammed for 55$, since when I was out unloading the luggage, she told her the amount. The ride had already been prepaid on the app. Uber also has zero customer service. Beware!!”

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Posted 2 months ago

“Worst run company for business use. We never go more than a week without an issue generated by Uber. We call and call and get no support at all. Brutal”

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Posted 2 months ago

“It's been a week we are facing alot of trouble while booking the rides from uber the service are getting very poor day by day and the prices are touching sky for 2 kms uber is charging 130 for an auto rides we are very disappoint from our recent experience with uber, Taking local auto are much better as compared to uber.”

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Posted 2 months ago

“Its been a week we are facing alot of trouble while booking the rides from uber the services are getting very poor day by day and the prices are touching sky for 2 kms uber is charging 130 for an auto rides we are very disappointed from our recent experience with uber, Taking local auto are much better as compared to uber.”

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Posted 2 months ago

“I ordered two pizzas and a salad through Uber Eats, and I’m extremely disappointed with the experience. Uber has clearly intentionally changed the checkout process to hide the full total until after you pay. Just seconds after I confirmed the order with Apple Pay, the total came out to $95—far more than expected due to excessive hidden fees. I immediately canceled the order, not even a full minute later, but Uber still charged me $75, claiming the restaurant had already started preparing the food. That’s simply not true. The order was placed at 8:47 PM, and the restaurant closes at 9:00 PM. There’s no way the kitchen began making the food in under a minute, especially that close to closing time. Uber’s practices here are deceptive, misleading, and exploitative. Customers should be fully aware of what they're being charged before committing to a payment—not after. Be cautious when ordering from Uber Eats, especially if you’re considering canceling due to their astronomical hidden fees.”

Uber Support 1 star review on 10th April 2025

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Posted 2 months ago

“i have been charged $50 over the past few months for services i did not receive. do not engage with uber if you expect quality professional service!”

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Posted 2 months ago

“Uber support has the worse support for drivers, a rider spilled out and stain my car, contacted customer service through the phone number on the app 7 times to request a cleaning fee and uber support keeps transferring me to another rep. I hope I find a job soon, uber doesn’t care about his drivers and leaves them with not a good percentage of each ride, not counting all the costs that drivers have to cover such as gas, oil change, etc. Driving for uber sucks.”

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Posted 2 months ago

“Uber is a driver's rip-off business. I would never ever get involved in this business if I would know how dishonest this company is. Poor drivers, if they just calculate all their expenses, including car depreciation, insurance, gas, repairs and risk value they will realize they are making $13-$15/hour. They recently charged me the background check. I'm definitely looking for another job.”

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Posted 2 months ago

“Horrible . They charge you then they look for a ride. Then it's unavailable then they refund you . Looks bad man. 1 star. Won't use Uber again”

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Posted 2 months ago

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Posted 3 months ago

“Daniella. Absolutely useless. I called the support to get a ride for a senior stranded at my store. She could not help at all. Could not get a ride. And unfortunately the old man didn't have a cell phone and customer support can't transfer me to get help for this old man.”

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Posted 3 months ago

“My sister was picked up for a trip to Bakers Concrete in Monroe, OH. The driver proceeded to drive her to Hamilton, OH. My sister told her she was going the wrongvway. The lady wouldn't stop until my sister got a little irate. Then uber refused to refund me for the ride. We had to pay for a Lyft to get her to her destination. Nobody ever contacted me. It was a stupid bot that solves nothing. I'll be deleting uber off my phone & never using or recommending them ever again. My sister has severe anxiety and went into a full blown anxiety/panic attack by the end of her trip. Thanks for nothing. Would still like a refund.”

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Posted 3 months ago

“First, impossible to even contact the customer support through the app. Managed through browser instead. Agent would straight up refuse to respond to anything I said and just copy-pasted unrelated answers. Good luck everybody”

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Posted 3 months ago

“Support reps don’t provide help. They talk around the question”

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Posted 3 months ago

Uber Support is rated 1.1 based on 2,196 reviews