Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,189 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,189 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a prescription delivered today from Walgreens by Uber, however it never shows up on my Uber app. Its super frustrating because the drivers around here are amazing. Today I want to shout out Afomeya Order ID #469DA to Orting, WA - she is amazing!!!”

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Posted 3 months ago

“Very dissatisfied with the Uber app..they have started taking as per meter reading and not ready for the fees of the app..how can people be so inhuman..daily wages what I s the use of the Application..”

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Posted 3 months ago

“Overcharged our account. Tried to withdraw money multiple times for one ride 3 miles down the road.”

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Posted 3 months ago

“Waiting for my keys for the last 2 months now even bought credit so it gets send back to me no luck”

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Posted 3 months ago

“Has drivers pay there tax on what they charge customers not what they pay the driver.”

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Posted 3 months ago

“I want to real say something please improve quality of your service drivers are very unprofessional and rude if things don't improve u will lose your customer”

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Posted 3 months ago

“It is not Uber support that went wrong. It is UBER as a WHOLE! Rates are always changing for same route. Prices go from $50 to $85 to $90. That is CRAZY! Even the drivers have a sense of being taken for a ride by UBER.. I read why the rates fluctuate.. I say BS!”

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Posted 3 months ago

“They did not make me happy....waited for 1 hour and 1/2 for a ride that never came. YELLOW CAB come back Please!!! I thought mankind was suppose to be progressing not regressing???”

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Posted 3 months ago

“They did not make me happy....waited for 1 hour and 1/2 for a ride that never came. YELLOW CAB come back Please!!! I thought mankind was suppose to be progressing not regressing???”

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Posted 3 months ago

“Almost always useless. Call center is located halfway around the world to save on labor costs, but provides poor service. Every conversation is scripted and you will always know what they're about to say. Take a piece of advice. Stop paying your board and executives high salaries and invest in your business.”

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Posted 3 months ago

“Why uber drivers does not accept rides when ever there is a rain ?”

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Posted 3 months ago

“I was bragging up Uber to my husband as an economical way to get to the airport, and I reserved a ride from Everett Washington to SeaTac airport two weeks in advance of our trip. The driver was confirmed to pick us up at 4 am. At around 4:05 he called and asked where we were. He didn't have our correct address and was at a coffee shop in downtown Everett. He sounded confused and we decided there wasn't time for him to meet our schedule, so I canceled the ride and we drove to SeaTac. Now we're looking at a big bill for parking at an airport lot for two weeks. That was a stressful and needlessly expensive way to start our trip. The only good thing was that we got our cancellation fee refunded. I was really disappointed, my husband was furious, and I doubt if we'll ever use Uber again.”

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Posted 3 months ago

“Uber driver picked up my daughter and tried to drop her off at her high school, which is 5 minutes away from our home. Refused to take her to her dorm because she said NO to an additional charge 😡 The fair was paid already for the correct location. I am not sure why he had a different address that. The one booked. She ended up walking back home due to his incompetence. He had the nerve to charge her a cancellation fee after he cancelled on her while she was explaining”

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Posted 3 months ago

“Terrible, Terrible service. Ordered the ride well ahead. Waited for 45 minutes only to see (on my phone) drivers come close to the house, but never show up. Uber never bothered to alert me. As a result I completely missed an important doctor's appt. Absolutely no way to contact Uber by phone. I will never use this service again.”

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Posted 3 months ago

“Different prices every day. It's 40rs one day and 50 rs the next day for 1km. After 9am, no autos available. All they show is to add tip for fast pick up. Worst service. Today I waited for almost half an hour for auto.”

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Posted 3 months ago

“Absolutely terrible. Already waiting a long time for a driver to accept. A driver finally accepts and 8 minutes of waiting a d seeing the car lowly get closer... The driver cancels!”

Uber Support 1 star review on 1st April 2025

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Posted 3 months ago

“The Uber Eats driver disregarded my specific instructions regarding a food delivery to my office suite and left the order in the building lobby. She did not notify me of this lazy error and by the time I figured out the problem and went down to the lobby to retrieve my order, the food was cold and quite unpalatable. I contacted Uber Eats customer service and requested a refund of ONLY the tip I left the driver since she completely messed up, but Uber Eats would not even consider such a refund. This is absolutely terrible customer service, the cost to Uber Eats in order to maintain my loyalty was paltry, and I will no longer use their services.”

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Posted 3 months ago

“Your location name allocation is soo soo pathetic. I wanted to reach xperia mall and you guys just left me to an auto stand near dadar station from which I can go to xperia mall... And that was only 2 mins away from where I was... Seriously you guys are making us fools to get money.”

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Posted 3 months ago

“Worst service..Drivers took up the ride standing at one place and on calling they are not receiving the call...if you don't want to come jst pick up the cal and say no...our time is also precious.. company should take action against such drivers if they don't want to come better leave this job.”

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Posted 3 months ago

“"I recently took two Uber rides on the same route, from Vikrant Hospital to Fitness Battalion in Pune Phase 3. The first trip at 6:30 PM was charged 40 rupees, which seemed fair. However, I had to take the same route again at 11:30 PM, and the fare doubled to 80 rupees. I understand surge pricing might apply during certain times, but the difference seems excessive, especially since it was the same route at a later time in the evening. This has left me feeling frustrated and unsure about the pricing structure. I would appreciate further clarification on the reason for such a large fare difference."”

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Posted 3 months ago

Uber Support is rated 1.1 based on 2,189 reviews