Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,017 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,017 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th May 2025

460

Anonymous

Anonymous // 01/01/2019

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“I wish I could put 0! They charged me 3x's for one trip. They gave me back one trip charge and I have to dispute the others!? Then we waited at the Airport for an hour, just to receive a text that our Driver canceled, which they charged Me a cancelation fee.”

Uber Support 1 star review on 16th February 2025

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Posted 2 months ago

“Got hung up on multiple times by customer support, given misleading information, charged for the order I never received after being assured of the resolution.”

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Posted 2 months ago

“I,m in m g m casino in washington waiting 1 hour for an Uber driver Cancel me 5 times incredible. One hour waiting😡😡😡😡”

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Posted 2 months ago

“Terrible support, no closure or accountability for corrupt drivers. Do not use.”

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Posted 2 months ago

“Have had decent experiences until now. Order meals and items were missing. customer service stated, "we can't refund you since you didn't pay for them". Attempted to explain it's part of the 17 dollar meals and the customer service rep just didn't understand it was PART OF THE MEAL!! So ultimately I have two half completed meals missing items and I'm just SOL because I didn't specifically pay for fries and colslaw separately from the meal combo option. Oh and the cherry on top some random person pulls up doesnt match the photo nor the car and the rep didn't get the frustrations. So today was a bust no resolution in sight. Greedy company. They definitely lost a customer today.”

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Posted 2 months ago

“Uber delivered my food from a local restaurant 1.5km away from my home... it took an hour for my food to reach me..and it of course was cold. Really angry as Uber have high charges and I am paying for their service. Today was a non- service... Grrrrrrr”

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Posted 2 months ago

“Order up food and be patient. My order took 3h to arrived. I contact after 1h30 and accept to wait more they gave me 20% of compensation for the waiting. After 2h45 of waiting I contact them to get my order canceled and I got told that if I cancel I will be penalized. Which is annoying as the application show more stop was added. So I add to wait another 35 minutes to get my order.”

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Posted 2 months ago

“Uber eats will rip you off i suggest not using them.”

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Posted 2 months ago

“Dear Stephen I'm reaching out to report a concerning experience with Uber Eats. Despite being a loyal customer, I've been scammed by the help chat agent and the driver. Here's a summary of the incident: - I placed an order with my correct address. - The driver went to a different location and claimed I wasn't available. - I provided screenshots of our communication, proving the driver's error. - Uber Eats support falsely claimed the driver waited 8 minutes and left, contradicting our communication records. I have call recordings and timestamps to support my claim. I request a refund and demand that Uber Eats investigates this The driver arrived at 15:57 and we started communicating at 15:59 we even had a one min long call were he stated that he will contact support to ensure my refund. But the agents say he waited 8 minutes and could not get ahold of me yet I gave them proof that we were in contact the whole time. It’s honestly not about my R220 but it’s the PRINCIPLE UBER CNT lie and fail to take accountability and think everything will just go away I want my money”

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Posted 2 months ago

“UBERS SHOULD NOT BE CHARGING MORE BC RIDES ARE HIRE IT IS NOT FAIR. PLEASE STOP TAKEN ADVANTAGE OF PEOPLE”

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Posted 2 months ago

“I have never had a good experience with uber never weather it uber eats or drive never I am so fed up after ordering and waiting over 1hour just for food I'm done this is too many times and I had enough”

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Posted 2 months ago

“You can also call Uber's toll-free number at (O629)llO-9674. Explain your situation and request a cancellation and a refund.”

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Posted 2 months ago

“GET DRIVERS BRUH I AINT GET MY ORDER EVERYETIME YALL AINT PICK MY ORDER UP HOW YOU BAD AT THE SINGLE THING YALL DO BRUH”

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Posted 2 months ago

“Terrible response time, it used to be so much better. Now they respond and disappear and do not resolve issues. I usually have to dispute with my credit card when something is messed up as it takes too long to hear back from uber”

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Posted 2 months ago

“I ordered a Uber to my job he came to the back of my job so I called him he didn't pick up and was about to leave me until I ran towards his car”

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Posted 2 months ago

“I cancel my Uber account and want it to get my tax statement 1099 NEC, the app did not let me get my tax statement unless I update certain information which I no longer have. The chat agent did not understand my request.”

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Posted 2 months ago

“They don't even have Uber. They start taking $9.99 out of my account three months ago. I placed sprite through my bank on them.”

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Posted 2 months ago

“I am sick of uber and the lack of communication. Twice Ibooked rides only to watch car getting close to my house, then his route changing. Arrival time kept changing. Missed my appointment once and was late the second time. Today I booked a ride ahead of time for 11am. Saw time listed was 11:30. Tried desperately to change it. App wouldn’t allow it. Calls kept saying no one was available to answer. Eventually disconnected after waiting a few mminutes. Now I’m charged for cancellation. I am through with Uber. Not expecting an acknowledgment of this communication.”

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Posted 2 months ago

“Booked a cab on the app. Wanted to change destination as I needed to add on another stop. App would not do this ( it never do) so had to cancel the booking and rebook with new destinations. Only Uber took out money from the first booking and didn’t refund me and lost £5 for a ride I did not take. Called Uber and apparently my home post code don’t exist! Absolutely awful service.”

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Posted 2 months ago

“I was using my PC trying to get the price for transport and I followed the directions to get the results. Turns out I started an account but something went awry and the locked it for some reason. I wasn't even on for five minutes. I finally found a place to appeal and it turns out I did something against their terms and conditions and they banned me forever. I am a senior citizen and I have no idea what I did wrong.”

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Posted 3 months ago

Uber Support is rated 1.1 based on 2,017 reviews