Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,758 Reviews

2 %

of reviewers recommend Uber Support

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1.1

Based on 2,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“In Costa Rica if you take an Uber and pay cash there is a high chance the Driver will falsely claim you did not pay, and you will pay a second time via your Uber bank account. In Mexico City if you pay cash there is a chance the drive will charge a non-existent wait time and that will come out of your account. In Colombia when paying with credit card within my Uber account the Driver, Jimmy Alexander LGP654, claimed to Uber a different destination than the Uber predetermined destination that he dropped us off at, and lied to Uber who then charged almost double, he claiming an hour and half drive when it actually took only about 30 minutes. Uber's Support help within the Uber app is a bit difficult to use. But after repeatedly submitting my requests, they finally resolved the Colombia trip and refunded me the difference. They do not have a working phone number you can call as a passenger. If you have problems, submit the complaint, which they then may reject, but then again try repeatedly using where it says "Can We Help With Anything Else", and fill in the details again.”

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Posted 10 months ago

“Nightmare”

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Posted 10 months ago

“Useless. Went to the wrong pick up point then charged me for wasting their time. No customer service whatsoever.Wont be using again.”

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Posted 10 months ago

“Uber support is junk . They won't even reply there is no where to get help . Won't use anymore .”

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Posted 10 months ago

“Terrible experience, and a waste of time. None of the pre-written support topics matches the issue I have, and there is no way in nz for a rider to contact uber by phone, chat service or email. So I am unable to solve the problem. Uber thinks they know 100% of the problems a person could possibly have with their service, and have made it impossible to ask about anything else!!”

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Posted 10 months ago

“An Uber driver in Lisbon, called Amjad, driving an Uber XL, deliberately took a much longer route, claiming it was the destination I had requested. In reality, the dishonest driver had changed my selected address in the app to a similar but much farther one after I picked him up. I filed a complaint with Uber, but instead of refunding the €37 that the manipulated trip cost me, they only refunded 27 cents — supposedly for “wait time.” Uber did nothing to support me, so beware, especially if you happen to hire one in Lisbon.”

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Posted 10 months ago

“Uber took R304 from my account with a trip of last year October and the ride was not mine. I just don't know why can't they upgrade their services and check whether the card is linked to the owner of the account and also send a verification code before processing the funds. I am truly disappointed and annoyed”

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Posted 10 months ago

“Never received delivery and had charged emediatly after I ordered nobody is answering so I know what happened don't use this”

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Posted 10 months ago

“My last order was never received. I had to wait long time for my order delivery. Wrong order was delivered to me. Delivery guy’s behaviour was weird. He would not take the order back and went off. He knew it was wrong order. He was up to no good. I have been in touch with Uber several times, straight after the guy left the order and went off. Uber has been very uncooperative and have not done anything about it. They simply wanted to keep my money, whether it was my food or not. Their help section is totally useless. They haven’t done anything to resolve the problem and kept my money,”

Uber Support 1 star review on 28th October 2025

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Posted 10 months ago

“worst app,because I book one ride and cancel that ride, they give extra charges for next ride.”

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Posted 10 months ago

“I have been waiting 3 hours for a ride, the app keeps showing different time the ride will arrive, you contact information is awful, can’t speak directly to customer service unless you are spending more money, I urge everyone not to depend on a ride from Uber especially if you ate trying to get to work 🤬🤬🤬🤬🤬😒”

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Posted 10 months ago

“Uber is doesn't support thier drivers they believe false reports of drivers and when they fire you your not able to get a clear response for how they do thier investigation and don't let drivers defend themselves. They have made it impossible to let us speak”

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Posted 10 months ago

“Terrible do not use! Item out of stock and not offered replacement's or refund! Thought it would be automatic refund but no, because it’s over 3 days no refund , absolute joke robbing bleeders!”

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Posted 10 months ago

“I order some food but the delivery never arrived I call the driver and he was rude and later he block me. Also they charged me for another ride that I never requested. Somebody need to do something with this people stop this very bad service. I will go the police.”

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Posted 10 months ago

“Uber is unsatisfaction application and and upar management is a not a good is a very poor responsible and please do not book over vehicle in Uber,.....”

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Posted 10 months ago

“Uber driver delivered to the wrong address if he delivered at all - this is not the first time this happened! By the time I found out it was too late to order anything else - where are they getting these drivers?!”

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Posted 10 months ago

“If I can leave a negative five for stars I would Uber customer support you can barely understand what they're saying and they don't help you at all they just keep giving you the runaround I will never use Uber ride again in my life I would rather walk then to deal with the crookedness”

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Posted 10 months ago

“Horrible. Uber service at O'hare airport is the worst. Last night I had numerous drivers on the way...and they cancel at the last second...after it already took app a long time to connect with them. I switched to Lyft after last night. Uber has gotten really bad.”

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Posted 10 months ago

“We will not use Uber ever again We have given Uber every opportunity to show change.and. Never seen any. We got tired of lack of accountability of ability to contact customer service or receive satisfactory answer or anything tired of left stranded waiting for Uber that never shows or updates when it will arrive or vehicle that is going to pick us up. Forget reaching back we will give same response as well . The lame apologies and poor excuse for reason. Uber lost a valued customer for good”

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Posted 10 months ago

“Yesterday I booked an auto from Warje to Wanowrie. The auto driver named Pavan Singh was drunk and not listening to the route we wanted to follow.He turned the meter on. He kept grumbling as to why did you not inform that you want to follow your route.He wanted to take a longer route to increase the meter fare.Sincw it was night and we two ladies were traveling, we did not speak much and therefore thought of writing this review.”

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Posted 10 months ago

Uber Support is rated 1.1 based on 2,758 reviews